Ernesto Jimenez
Data Center Engineer at Salesforce.com, Inc.- Claim this Profile
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Topline Score
Bio
LinkedIn User
Ernest is a very self-motivated and hard worker. He consistently complete multiple complex projects on time and without errors. He is very knowledgeable with routers, switches, servers, and telecom equipment and has many years of hands-on experience working with them. He proactively resolves major outages in a professional manner and according to the ITIL process. He has shown very strong desire to achieve our data center's goals and follow the company's directives. He was also very effective in supervising other data center staffs. It was a pleasure to have Ernest on my team. I highly recommend Ernest and wish him a successful future.
Don Workman
I worked with Ernesto for over 10 years in Chicago until I relocated. I was a newcomer to the IT and datacenter field and Ernest was instumental in helping me learn the business. He is a thorough professional. He has experience in both comms and systems. Ernesto was the lead tech for many of the complex comms and systems upgrades at the Chicago data center. Chicago was one of the largest and most important datacenters for Thomson Reuters. His attention to detail and work ethic would make him a valuable addition to any technical team. He is self motivated and independent, always completing his assignments in a timely matter. I can, without hesitation, recommend Ernesto for a role in a data center or similar work environment.
LinkedIn User
Ernest is a very self-motivated and hard worker. He consistently complete multiple complex projects on time and without errors. He is very knowledgeable with routers, switches, servers, and telecom equipment and has many years of hands-on experience working with them. He proactively resolves major outages in a professional manner and according to the ITIL process. He has shown very strong desire to achieve our data center's goals and follow the company's directives. He was also very effective in supervising other data center staffs. It was a pleasure to have Ernest on my team. I highly recommend Ernest and wish him a successful future.
Don Workman
I worked with Ernesto for over 10 years in Chicago until I relocated. I was a newcomer to the IT and datacenter field and Ernest was instumental in helping me learn the business. He is a thorough professional. He has experience in both comms and systems. Ernesto was the lead tech for many of the complex comms and systems upgrades at the Chicago data center. Chicago was one of the largest and most important datacenters for Thomson Reuters. His attention to detail and work ethic would make him a valuable addition to any technical team. He is self motivated and independent, always completing his assignments in a timely matter. I can, without hesitation, recommend Ernesto for a role in a data center or similar work environment.
LinkedIn User
Ernest is a very self-motivated and hard worker. He consistently complete multiple complex projects on time and without errors. He is very knowledgeable with routers, switches, servers, and telecom equipment and has many years of hands-on experience working with them. He proactively resolves major outages in a professional manner and according to the ITIL process. He has shown very strong desire to achieve our data center's goals and follow the company's directives. He was also very effective in supervising other data center staffs. It was a pleasure to have Ernest on my team. I highly recommend Ernest and wish him a successful future.
Don Workman
I worked with Ernesto for over 10 years in Chicago until I relocated. I was a newcomer to the IT and datacenter field and Ernest was instumental in helping me learn the business. He is a thorough professional. He has experience in both comms and systems. Ernesto was the lead tech for many of the complex comms and systems upgrades at the Chicago data center. Chicago was one of the largest and most important datacenters for Thomson Reuters. His attention to detail and work ethic would make him a valuable addition to any technical team. He is self motivated and independent, always completing his assignments in a timely matter. I can, without hesitation, recommend Ernesto for a role in a data center or similar work environment.
LinkedIn User
Ernest is a very self-motivated and hard worker. He consistently complete multiple complex projects on time and without errors. He is very knowledgeable with routers, switches, servers, and telecom equipment and has many years of hands-on experience working with them. He proactively resolves major outages in a professional manner and according to the ITIL process. He has shown very strong desire to achieve our data center's goals and follow the company's directives. He was also very effective in supervising other data center staffs. It was a pleasure to have Ernest on my team. I highly recommend Ernest and wish him a successful future.
Don Workman
I worked with Ernesto for over 10 years in Chicago until I relocated. I was a newcomer to the IT and datacenter field and Ernest was instumental in helping me learn the business. He is a thorough professional. He has experience in both comms and systems. Ernesto was the lead tech for many of the complex comms and systems upgrades at the Chicago data center. Chicago was one of the largest and most important datacenters for Thomson Reuters. His attention to detail and work ethic would make him a valuable addition to any technical team. He is self motivated and independent, always completing his assignments in a timely matter. I can, without hesitation, recommend Ernesto for a role in a data center or similar work environment.
Credentials
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CompTIA Security+
CompTIANov, 2010- Nov, 2024 -
EXIN ITIL v3 Foundation
EXINDec, 2009- Nov, 2024 -
CIW Professional
CIW- Certified Internet Web ProfessionalOct, 2009- Nov, 2024 -
CompTIA Project+
CompTIAApr, 2009- Nov, 2024 -
MCP- Microsoft Certified Professional
Microsoft CorporationMar, 2009- Nov, 2024 -
CompTIA Network+
CompTIAJul, 2007- Nov, 2024 -
CompTIA Server+
CompTIAApr, 2004- Nov, 2024 -
CompTIA A+
CompTIASep, 2003- Nov, 2024 -
Cisco CCNA Routing/Switching
Cisco Systems Inc.Oct, 2011- Nov, 2024 -
Cisco CCNA Security
CiscoOct, 2013- Nov, 2024
Experience
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Salesforce
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United States
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Software Development
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700 & Above Employee
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Data Center Engineer
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Apr 2014 - Present
Salesforce.com is the enterprise cloud computing leader offering social and mobile cloud technologies — including flagship sales and CRM applications — that help companies connect with customers, partners, and employees in entirely new ways. With more than 100,000 customers worldwide, salesforce.com contribute to the success of companies of all sizes and industries, around the globe. Salesforce.com helps revolutionize how companies collaborate and communicate with customers. Salesforce.com is well known for its customer relationship management (CRM) product offering and has also expanded into commercial applications of social networking through acquisition. It is currently ranked the most innovative company in America by Forbes magazine 4 years straight, as well as number 7 in Fortune magazine's 100 Best Companies to Work For in 2014. Show less
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Crystal Equation Corporation
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Data Center Operations / Network Engineer
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Feb 2012 - Apr 2014
Crystal Equation Corporation- a world class engineering and IT talent firm providing a range of services to the telecommunications, cable, and wireless sectors. Crystal Equation Corporation provides IT and Engineering Specialties in: - Systems Engineering - System Integration and Testing - Software Development - Project Management - Professional and Technical Engineering This was a long term contracting assignment working at an AT&T 170,000 sq. ft. Tier 1 ISP Internet Colocation. Duties included servicing ITSM Incident and Change management requests and day to day Data Center Operations. Other responsibilities included: - Troubleshot, diagnosed, and resolved BMC Remedy ticket service requests. - Serviced Change Management requests and completed in a timely manner. - Provided hardware or software assistance and problem resolution - Troubleshot internal and external client problems, including repairs of servers, routers, switches, and high speed circuits. - Installed, tested, cross connected, and maintained copper Cat6, Coax, and fiber cabling per EIA/TIA standards. - Utilized Fluke and TBERD testers to test and troubleshoot customer incidents. - Installed racked and stacked, cabled, configured server hardware platforms and related equipment and install Windows/Unix/Linux, Sun Solaris operating systems. - Implemented systems and software upgrades and OS configuration changes. - Installed routers and switches and manage cabling for these devices. - Updated asset database inventories of all installed hardware. - Maintained a knowledge of building infrastructure (UPS, Generators, HVAC, Electrical components, Security and Surveillance systems and other facilities maintenance) and interfaced with third party vendors. Show less
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Thomson Reuters
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Canada
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Software Development
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700 & Above Employee
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Thomson Reuters- Tier I & II - IT Networking Professional with hands-on technology experience.
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Feb 1992 - Dec 2011
Thomson Reuters- a world’s leading source of intelligent information for businesses and professionals. Thomson Reuters delivers critical information to leading decision makers in the financial, legal, tax and accounting, healthcare, science and media markets- with offices around the world. - Effectively worked in a 15,000 sq. ft. data center containing 376 cabinets, with over 400 servers; plus data storage devices, switches, routers, and telecommunications equipment. - Successfully managed, monitored, and controlled systems and LAN/WAN services on a 24 hour basis; ensuring an operation capable of meeting service quality requirements 24/7 in a mission critical environment. - Competently conducted acceptance testing, troubleshooting, and escalated high speed circuit issues with Telco vendors. - Effectively aligned the data center operations with the business by implementing ITIL and HP Service Manager and its Incident, Change, Configuration, Asset, and Release management modules. - Interfaced with vendors and maintained the data center facilities, including cooling, lighting, electrical power, UPS, ATS, PDUs, generator, fire detection and suppression, and physical perimeter security. - Increased customer uptime to 99.9% by proactively implementing continuous service checks and data center walk throughs. - Saved the company 11% of electric bill by identifying and shutting down non-production unnecessary equipment. - Saved the company 9% of telecommunications cost by auditing and cancelling unused customer circuits. - Coordinated, tested, and implemented a Business Continuity Plan (BCP) in preparation for a major catastrophic event. - Increased communication and cooperation between the Customer Service Desk and the data center staff by implementing a ‘warm handshake’ phone call policy when handling Incident service requests. - Recognized by management for going beyond normal duties and volunteering to help other data centers in emergency situations. Show less
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Instinet Corporation
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Chicago, IL
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Field Service Representative
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Jul 1989 - Feb 1992
Instinet is the world's largest electronic securities broker and was the world’s first major electronic trading system established in 1969 and one of the first recognized ECNs in the U.S. Instinet customers can access 40 securities markets throughout the world, including Nasdaq and NYSE. - Maintained Instinet's central region network of over 400 trading stations. Including trading stations on the Chicago Board of Options Exchange and Chicago Stock Exchange trading floors. - Installed and maintained data communications and networking equipment, cable systems, personal computers, terminal connections, and peripheral equipment, in a data center and customer site setting. - Increased customer satisfaction by proactively visiting and speaking with the client and addressing their concerns. - Serviced trouble reports and major outages, and interfaced with Instinet’s Customer Service Desk. - Increased customer up time by proactively performing preventive maintenance visits to customer sites. Show less
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Fermilab
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United States
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Research Services
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700 & Above Employee
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Data Communications Technician
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Nov 1988 - Jul 1989
Fermilab is a national laboratory specializing in high-energy particle physics and is run by the U.S. Department of Energy. Fermilab currently hosts a number of fixed-target and neutrino experiments. - Installed, maintained, and troubleshot network and terminal connections throughout the laboratory. - Configured, troubleshot, and installed PCs for various departments in the laboratory. - Installed and maintained MICOM Data PBX Switches in a data center setting. - Installed and maintained peripheral devices, including printers and plotters. - Installed premise wiring for mainframe computers and terminal connection installations throughout the scientific facility. - Provided technical support and documented customer and network installations. Show less
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Education
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2008 - 2011
Western Governors University
Bachelor of Science, Information Technology -
1984 - 1986
Illinois Technical College
Associate of Science, Electro Mechanical Computer Engineering Technology
Community
