Experience

160K

• Chile
• Information Technology & Services
• 1 - 100 Employee

• Jefe de proyectos

  • May 2021 - Present

  Jefe de Proyecto en Banco de Chile, Solución Telefonía en Teams en Banco de Chile, liderar las estrategias e implementación para 8.000 colaboradores, de un anexo telefónico dentro de Teams, con resultado favorable en las comunicaciones hacia los clientes finales del banco. Desde Enero2022: Jefe de Proyecto en VTR, proyectos del ámbito de integraciones y soluciones en plataformas principalmente de aprovisionamiento. Así como de integraciones con Claro. Jefe de Proyecto en Banco de Chile, Solución Telefonía en Teams en Banco de Chile, liderar las estrategias e implementación para 8.000 colaboradores, de un anexo telefónico dentro de Teams, con resultado favorable en las comunicaciones hacia los clientes finales del banco. Desde Enero2022: Jefe de Proyecto en VTR, proyectos del ámbito de integraciones y soluciones en plataformas principalmente de aprovisionamiento. Así como de integraciones con Claro.



Cementos Bío Bío SA

• Chile
• Construction
• 200 - 300 Employee

• Office 365 Program Manager /

  • Aug 2017 - Dec 2020

  Sept 2020 - Dec 2020: Help Desk Coordinator. Requirements load management, evaluating priorities and constantly lowering pending statistics in Jira. Communicational support and management to activate a new ChatBot service channel for help desk, facilitating its integrations and validating its functionalities and use monitoring via IBM Cloud. Aug 2017 - Apr 2020: Office 365 Program Manager. Migration of a platform of 1,200 users from Cemento Bio Bio to Microsoft Office 365, with management, planning and monitoring activities, with optimal results. Outstanding deployment of Change Management, valued for its strategy and internalization of the Office 365 suite applications in the organization. Leader of various projects with developments in Power BI, Intranet Cbb project in Sharepoint Online and other Portals with high degrees of security such as Collection and Treasury, integration of Yammer, Delve, Teams structured in the organization, linked with Planner and One Drive among others, allowing the concentration of communications, operational mobility and transversal information in a single digitized space. In the first quarter of 2019, Cbb is recognized as a Success Case in the Adoption of Office 365 and in October of the same year Cbb receives the Tech Innovation award, both granted by Microsoft. Show less



ZTE Corporation

• China
• Telecommunications
• 700 & Above Employee

• Key Account Manager

  • Mar 2014 - Jan 2017

  Activities of high level of relation with Clients Mains operators in Chile, for the opening of business of equipment of infrastructure and services. With Claro, award and contract closure of the Monitoring System, selection of two STB approvals for regional distribution in five countries. Leading the participation of ZTE and allowing selection in short list in important tenders, Network DWDM Trunk between cities, Data Center Liray expansion, Technical Office of Data Center, and awards in the field of Energy, Minishelters, cabinets, banks of batteries. In the area of services, leading projects of external plant tended FO in the North LD3T and for semi urban and rural sectors, with considerable positive results in the account of Claro. With Entel, negotiation management for the closing of LDA project, Quality approach, guarantees and balance of payments, concluding successfully. With Movistar, preparation and launch of the control and monitoring process of the SBE (Site Building efficiency) Project. As well, leading contracts management in Telsur for Trail GPon, with beneficial results for ZTE. Show less



Autopista Central

• Chile
• Consumer Services
• 100 - 200 Employee

• In charge of the Unit Data Base Clients and Back Office Customer Service Department

  • May 2010 - Jul 2013

  Supervision and coordination activities of the Database Units of Clients and Back Office in order to optimize and maintain a fluid relationship, in the timely answers to our clients, as well as the maintenance of the database of clients, to ensure a service of excellence and ensure maximize the availability of billing, collection and loss reduction.• Reduction in 20% of Claims, improving the internal processes of collection and typification of cases.

• Internal Auditor of Quality of the Integral System Quality, Environment and Security.

  • Jun 2001 - Jun 2013

  Collaboration documentary and system implementation, contributing in the certification of Quality. Acknowledgments of Excellence in Audit Processes

• In charge of Daily Pass, Department of Collection

  • Jul 2009 - Mar 2010

  Activities of Control of the operation of the daily Pass process, from the sale of the pass to the compensation, contractual management with suppliers (Arcoprime and Servipag) of the service of sale of the daily passes and interoperable coordination, generation of reports to the Tax Inspectorate of the Ministry of Public Works. Optimization with systemic, operational and administrative approaches, with results of risk minimization, fraud and losses in non-quality costs, aligned with compliance to maximize revenue and minimize costs.• Reducing failures in Clearing, implementing systemic process incorporated with SAP. Show less

• Studies Engineer, Department of Management Control

  • Jun 2004 - Jun 2009

  Controlling activities, monitoring of commercial indexes to achieve objectives, and generating statistics with analysis throughout the business process, offering information relevant to management and active participation in the establishment of Commercials Policies and strategic management.

• Head of the Department of Telecommunications Quality Planning and Risk

  • Jun 2001 - Jun 2004

  Responsible for the design, elaboration of specifications, engineering development, tests of homologation in model Madrid-Spain- Sice and commissioning of the Telecommunication Network for the telephony authorization and transmission of data from the toll gates to the control center. Documentary management, of the different stages of the construction project of the electronic collection system. As well as the monitoring of schedules and survey of critical routes, identifications, evaluations and monitoring of actions for the mitigation of risks. Show less



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Project Management,

  • Jan 2000 - Nov 2000

  To fix network and transmission in Telefónica, AT&T, Entel S.A-Phone and Telefónica del South.

• Quality Lead Auditor

  • Jan 1997 - Nov 2000

  Quality Lead Auditor and Quality Manager, document quality establishment and implementation, quality certification (1996

• Sub Manager Program KAM Telefónica

  • Mar 1999 - Dec 1999

  Responsible for the attention and level of service of all ongoing projects with the Telefónica customer

• Project Engineer

  • Oct 1996 - Feb 1999

  Management of Switching and Transmission projects in Infocom Area. Establishment and Implementation of Quality procedures, with direct involvement in Quality certification (1996).

• Product Manager

  • Feb 1996 - Sep 1996

  Participation in the preparation of tenders, with the dimensioning of materials and assurance of the commitments acquired.

• Detail Engineer

  • Mar 1995 - Feb 1996

  Elaboration of Detail Engineering in SDH Transmission Networks F.O