Customer Success Manager Latin America

• Oct 2021 - Present

https://eltngl.com/ https://eltngl.com/

Regional Product Manager

• Jan 2020 - Sep 2021

Provide accompaniment to the sales, promotion and marketing activities of the ELT catalog in LATAM. Commercial and academic support to Richmond's commercial and academic services teams in LATAM.Inbound Marketing and Digital Marketing activities for the promotion of the ELT product. Online events organization and coordination.Setting up a teacher training platform to deliver online professional development courses. Content and course creation. Content design and new products design.Optimization of the Richmond Learning Platform: content and user experience design.Focus con user experience, customer satisfaction (internal and external) and customer service. Show less

Young Adult Product Manager

• Jul 2015 - Jan 2020

Commercial, academic, marketing and editorial liaison between the Latin America markets and the Santillana Global Languages teams. Advisor to the local Richmond teams for the Young Adults segment, to promote best practices.

Teacher, Master in English Language Teaching Program

• Feb 2015 - Dec 2015

Language Learning Theories - 1st Semester Teachin English to Young Learners - 4th Semester Language Learning Theories - 1st Semester Teachin English to Young Learners - 4th Semester

Editorial Research Manager

• Oct 2013 - Dec 2014

Responsible for coordinating the research activities Macmillan conducts in Latin America: market visits, competition research, class observation, logistics, etc.

General Manager

• May 2011 - Oct 2013

Responsible for the start up and set up of the company in Colombia. Legal representative and head of the company and therefore responsible for the company administration, finances and its main areas: sales, distribution and administration.Consolidated a network of local distributors, a local sales force and an local academic services department for the company, and managed the relations of the company with the third parties: accounting, legal, logistics and customs.

Academic Services Coordinator - Exports Sales Department

• Jan 2006 - Apr 2011

The Exports Sales Department covers sales, marketing and academic activities in 13 countries in Central, South America and the Caribbean. I coordinated all the academic services the Exports Sales Department offers its users; led a team of 13 freelance academic consultants throughout those 13 countries as well as 3 academic sales representatives; trained teachers in those 13 countries and supported the sales teams in all of them; visited schools and universities in both the public and the private sector in the region to start local projects; participated as a speaker in national, international and regional ELT conferences in those 13 countries; gave training to local sales teams in both, product and sales; organized academic events; supervised the operation of distributors in the US, Canadian and Chilean markets; conducted market research to provide information to the Editorial Department; reported directly to the Exports Sales Manager. Show less

Author

• Jan 2006 - Apr 2011

Freelance Academic Consultant

• Jan 2005 - Dec 2005

Trained teachers in Ecuador, Dominican Republic, El Salvador, Colombia and Guatemala; gave academic support to the sales teams in those same countries. Reported directly to the Exports Sales Manager.

Academic Coordinator

• Jan 2001 - Jan 2004

Managed the Children, Teenager and Adult programs; coordinated a group of 40 teachers; organized 3 regional ELT Conferences; promoted curriculum changes for both the Teen and the Adult programs; lead the design of a new oral and written evaluation system for the Teen and the Adult programs; had permanent contact with parents.

English Teacher

• Jan 1996 - Jan 2001

English Language Teaching (ELT) Institution; Taught English to teens and adults.