Experience

LP First Capital

• United States
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Business Development Manager

  • Jan 2023 - Present

  Dallas-Fort Worth Metroplex LP First Capital is a private equity firm that owns and operates 7 platform investments across commercial, consumer, and education services. Key responsibilities in sourcing, analyzing investment opportunities, conducting due diligence for mergers and acquisition in strategically aligned industries.



Self-employed

• Portfolio Manager

  • Sep 2019 - Dec 2022

  Dallas-Fort Worth Metroplex Multi-family commercial real estate portfolio management.



Stellar

• Australia
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Business Development Manager

  • May 2018 - Aug 2019

  Dallas/Fort Worth Area Stellar’s Relay BPO expertise lays in the end-to-end customer support, delivering an outsourcing offering informed by research, decades of experience and state-of-the-art technological solutions. Providing onshore and offshoring at centers across Australia, Philippines and USA, delivering services for a diverse client base that spans a broad range of industries. Services are custom designed to provide fast, clear, concise and accurate support, including customer care services, back-office… Show more Stellar’s Relay BPO expertise lays in the end-to-end customer support, delivering an outsourcing offering informed by research, decades of experience and state-of-the-art technological solutions. Providing onshore and offshoring at centers across Australia, Philippines and USA, delivering services for a diverse client base that spans a broad range of industries. Services are custom designed to provide fast, clear, concise and accurate support, including customer care services, back-office admin, credit, collections, email, web chat support. Director Business Development • Strategic planning, business development and implantation of a business plan completed with actionable sales goals and objectives. • Responsible to identify RFP’s that meet Stellar’s strategic alliance objectives. • Provide guidance through the RFP process and manage relationship with clients nationwide. Show less



LanguageLine Solutions

• United States
• Translation and Localization
• 700 & Above Employee

• Strategic Account Executive

  • Mar 2015 - Oct 2017

  Dallas/Fort Worth Area LanguageLine Solutions is a leading global Business Process Outsource BPO specializing in Call Center Over the Phone (3 way) language interpretation and document translation services in the Healthcare, Insurance, Government, Utilities, Corporate Enterprise, Finance and Banking industries. LanguageLine Solutions is a wholly-owned subsidiary of Teleperformance BPO. National Account Executive Manage National Accounts portfolio contracts value worth $47.7 M Supervised… Show more LanguageLine Solutions is a leading global Business Process Outsource BPO specializing in Call Center Over the Phone (3 way) language interpretation and document translation services in the Healthcare, Insurance, Government, Utilities, Corporate Enterprise, Finance and Banking industries. LanguageLine Solutions is a wholly-owned subsidiary of Teleperformance BPO. National Account Executive Manage National Accounts portfolio contracts value worth $47.7 M Supervised (5): Agent Channel Account Managers. • Recognized Rookie of the Year for largest new business contract. • Managed strategic alliances with portfolio of clients nationwide. • Provided strategic planning and implantation of a comprehensive business plan completed with actionable sales goals and targets. • Responsible for business-to-business growth, development, contracts and RFP's of enterprise accounts. Show less



Dex Media (Formerly Verizon Information Services)

• Director - Sales (TX, MO & KS)

  • Jul 2013 - Mar 2015

  Irving, TX Directed multi-state premise & telephone sales and marketing teams. Primary focus was on delivering dynamic, highly effective, cross-platform media solutions to small and medium sized businesses. Managed all aspects of divisional sales and operations. Extensive development and execution of advertising sales strategies for Search Engine Marketing & Search Engine Optimization (SEM & SEO). Specialties include: marketing, hyper-local media strategies, online search, performance-based advertising… Show more Directed multi-state premise & telephone sales and marketing teams. Primary focus was on delivering dynamic, highly effective, cross-platform media solutions to small and medium sized businesses. Managed all aspects of divisional sales and operations. Extensive development and execution of advertising sales strategies for Search Engine Marketing & Search Engine Optimization (SEM & SEO). Specialties include: marketing, hyper-local media strategies, online search, performance-based advertising, print yellow pages, digital and mobile solutions. Supervised (66): 9 District Sales Managers, 32 Premise Sales Reps, 20 Telephone Sales Reps, 5 Support Staff Annual sales revenue responsibilities: $42M budget. • Drove and achieved year over year revenue growth objectives and improvements. • Improved customer claims and adjustments by 73% in 2014 • Sales objectives were exceeded each year. Additional Positions Held at Dex Media: Major Account Executive Show less



Dex Media (Formerly Verizon Information Services)

• Division Manager - (WI & IL)

  • Jun 2008 - Jul 2013

  Madison, WI and Bloomington, IL Led sales and marketing teams in multiple states dedicated to providing highly effective cross-platform media solutions to small and medium sized businesses. Developed and implemented advertising sales strategies for Search Engine Marketing & Search Engine Optimization (SEM & SEO). Leadership aimed at motivating, executing, and driving innovative sales and marketing strategies as well as efficient operations management. Specialties include: marketing, local media strategies, online search… Show more Led sales and marketing teams in multiple states dedicated to providing highly effective cross-platform media solutions to small and medium sized businesses. Developed and implemented advertising sales strategies for Search Engine Marketing & Search Engine Optimization (SEM & SEO). Leadership aimed at motivating, executing, and driving innovative sales and marketing strategies as well as efficient operations management. Specialties include: marketing, local media strategies, online search, performance-based advertising, print yellow pages, direct mail, digital and mobile solutions. Supervised (55): 7 District Sales Managers, 28 Premise Sales Reps, 14 Telephone Sales Reps, 6 Support Staff Annual sales revenue responsibilities approximately: $36M • Exceeded sales incentive objectives in YTD performances in 4 of 5 years. • Improved DM and Divisional ranking to 6th out of 36 - up from 28th place. • The Most Valuable Leadership Award, Distinguished Sales Award, and 2 Award Trips Show less



Verizon Information Services

• Advertising Services
• 1 - 100 Employee

• General Sales Manager - Expansion - San Antonio, TX

  • Jun 2006 - Jun 2008

  San Antonio, Texas Area Managed sales and marketing teams in Austin & San Antonio delivering highly effective Independent print yellow page advertising solutions to small and medium sized businesses. Successfully restructured all aspects of the divisional business plan, operations, sales and development. Supervised (39): 4 District Sales Managers, 24 Premise Sales Reps, 7 Telephone Sales Reps, 4 Support Staff Annual sales revenue responsibilities approximately: $18M • Sales objectives were exceeded each… Show more Managed sales and marketing teams in Austin & San Antonio delivering highly effective Independent print yellow page advertising solutions to small and medium sized businesses. Successfully restructured all aspects of the divisional business plan, operations, sales and development. Supervised (39): 4 District Sales Managers, 24 Premise Sales Reps, 7 Telephone Sales Reps, 4 Support Staff Annual sales revenue responsibilities approximately: $18M • Sales objectives were exceeded each year.

• Senior Manager - Domestic Sales Operations - Project Management

  • Dec 2004 - Jun 2006

  Dallas/Fort Worth Area Managed and developed support projects directly impacting Sales, Marketing, Operations, Training, and Strategic Business Planning. Integrated projects cohesively with RVPs, Executive Director of Operations, Functional Directors, and General Sales Managers. • Developed Sales Management curriculum courses, tracking and reporting systems, process mapping and management, sales schedule graphs for canvass cycle time, compensation and incentive plans, recruiting, hiring and selection training… Show more Managed and developed support projects directly impacting Sales, Marketing, Operations, Training, and Strategic Business Planning. Integrated projects cohesively with RVPs, Executive Director of Operations, Functional Directors, and General Sales Managers. • Developed Sales Management curriculum courses, tracking and reporting systems, process mapping and management, sales schedule graphs for canvass cycle time, compensation and incentive plans, recruiting, hiring and selection training and development processes. • Conducted assessments, audits, controls and stabilization initiatives for Independent Directory Operations. • Assisted in strategic business planning development strategies and presentations. • Created and implemented a publishing error reduction quality control process and training program.

• Senior Manager - International Operations - Project Management

  • May 1996 - Dec 2004

  DFW Corp.- Europe, Latin America, Malaysia, and Asia Managed and implemented International projects to evaluate and enhance performance, productivity, skill development and operational efficiencies. Supported all Sales and Operational Departments in VIS International locations. Responsible for fulfilling VIS contract support agreements with other international publishing companies. Heavily engaged in operational in-country projects including: due diligence for acquisitions, consulting assignments, as well as management and sales training -… Show more Managed and implemented International projects to evaluate and enhance performance, productivity, skill development and operational efficiencies. Supported all Sales and Operational Departments in VIS International locations. Responsible for fulfilling VIS contract support agreements with other international publishing companies. Heavily engaged in operational in-country projects including: due diligence for acquisitions, consulting assignments, as well as management and sales training - spanning 21 different countries. Effectively united with various management levels and individuals from diverse business and cultural backgrounds to successfully reach corporate directives. Objectively accessed overall Business Unit Operations by identifying and prioritizing critical issues as well as developing diplomatic solutions and strategies to areas of concern. • An associate on the International Due Diligence for Acquisitions team in South Korea, Brazil, England, Poland, and Venezuela. Generated the sales revenue forecasts and publishing models from the initial due diligence phases to the final executive level presentations. • Prepared and maintained data room for due diligence assessments during sales of VIS International properties. • Managed sales processes & training integrations through the merger of Bell Atlantic and VIS International properties. • Advised and assisted in process improvements, organizational restructuring, and canvass planning and management. • Primary resource in the development of strategic planning, benchmark analysis, sales productivity and efficiency, effective sales aids and collateral materials, and training in sales, marketing, management, publishing, and HR for existing International sites. • Customized and translated training curriculum as needed for each country and operation including sales, sales management training workshops, canvass kickoffs, conferences, and career development courses.