Experience

Express Flooring

• United States
• Retail
• 1 - 100 Employee

• Director Of Training

  • May 2021 - Present



Alta Cima Corp

• United States
• Retail
• 1 - 100 Employee

• Training Coordinator

  • May 2020 - Present



Metro by T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Training Manager Southwest Metro by T-Mobile

  • May 2016 - May 2020

  Built and managed training team in Nevada, Arizona, New Mexico, West Texas. Supervised training budget and expenses. • Led team to achieve #1 ranking in the US for key performance indicators, teaching 12K+ internal / indirect associates for 360 corporate and indirect units. • Partnered with key stakeholders and subject matter experts (SMEs) to conduct training needs analysis, develop training recommendations, and ensure effective design, development, and implementation, reducing turnover and increasing sales / product knowledge. • Distributed weekly communication with business partners to update training program successes / opportunities, identify training gaps, and monitor progress around programs, improving education, relationships, and business results. • Selected as initial Trainer University faculty member setting knowledge and enhancing facilitation skills to improve trainer execution and delivery. • Designed and implemented instructional plan, moving southwest region to first in US for on-time training completion, allowing new associates to knowledgeably assist customers quickly. • Obtained Super User authority for Learning Management Systems for enhanced troubleshooting. • Built Southwest Training Dashboard, allowing management team to better maximize results; dashboard adopted nationally. • Received 2017 and 2019 Winner’s Circle Award and 2017 Driver of Performance Excellence Award. Show less



MetroPCS

• United States
• Telecommunications
• 700 & Above Employee

• Senior Sales Trainer

  • Mar 2015 - Apr 2016

  Created training catalog and curriculum with key stakeholders / SMEs to improve skills for all levels of sales associates using various mediums, including classroom, action training, and individual coaching. Facilitated instructor-led training workshops for 350 indirect dealer associates and 150 locations in AZ. Managed training budget and expense reports for Arizona to maximize expense management. • Partnered with key stakeholders and SMEs for effective design, development, implementation for curriculums and programs, resulting in a highly successful training program in any market. • Constructed coaching materials and job aids to support and reinforce learning objectives and promotional initiatives, allowing frontline to better understand and service customers. • Scheduled and organized training calendar for Arizona market, shortening training times and maximizing workshop offerings. • Distributed weekly communication to business partners, outlining achievements and tracking progress, resulting in increased sales and performance while reducing training time. • Led new program’s Train-the-Trainer sessions and created monthly content for other teams to use to reinforce behavioral, sales, and product knowledge, enhancing customer experience. • Facilitated soft skills training for indirect store managers and staff around hiring, staffing, and coaching sales associates, increasing sales and reducing turnover. Show less



Advantage Solutions

• Advertising Services
• 700 & Above Employee

• National Trainer

  • Jul 2013 - Feb 2015

  Facilitated new hire, sales, and other training programs for 600+ Walmart retail merchandisers in 48 states. Provided oversight of expenses to strengthen expense management.• Created and launched selling program curriculum, leading to sales improvement and driving optimum product placement.• Developed and identified gaps, initiatives, and curriculum with key stakeholders and SMEs for Walmart and Advantage Sales and Marketing, enhancing job performance.• Conducted needs analysis and monitored feedback from associates and management around all training initiatives which aided in development, increased sales, and performance.• Recognized as #1 Trainer in US 2014 with the 2014 Chairman Award Show less

• West Sales Trainer

  • May 2006 - Jun 2013

  Facilitated new hire, sales, and other training programs for 230+ Walmart retail merchandisers in 48 states.• Coordinated with the PepsiCo Quaker training team to deliver new hire and product training, leading to stronger knowledge and sales performance.• Created and launched selling program curriculum, conducted needs analysis and performed gap analysis, leading to improvements in overall training program and job performance.

• Retail Sales Merchandiser

  • Jan 2005 - Apr 2006

  Visited Walmart stores to increase visibility and ensure inventory levels were correct for products from PepsiCo QTG Team (Quaker, Tropicana, and Gatorade). Sold Walmart stores extra product for displays and supported sales initiatives.• Built relationships in stores to enhance product placement in main shopping areas which improved sales.• Recognized as #1 Sales Merchandiser in company for 2005.