Jim Wieme

Sr. Computer Specialist at Rolls-Royce Power Systems AG
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Contact Information
us****@****om
(386) 825-5501
Location
Grosse Pointe, Michigan, United States, US
Languages
  • English -
Skills

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Credentials

  • A+
    -
  • MCP
    Microsoft
  • MCP+I
    Microsoft
  • MCSE
    Microsoft
  • MOUS
    Microsoft

Experience

  • Rolls-Royce Power Systems AG
    • Germany
    • Machinery Manufacturing
    • 700 & Above Employee
    • Sr. Computer Specialist
      • Aug 2011 - Present

      Second level support for North American Headquarters as well as multiple branch offices throughout North America. Responsible for establishing desktop hardware standards, pricing, ordering, inventory control and support for All MTU North America sites across the United States. Second level support for North American Headquarters as well as multiple branch offices throughout North America. Responsible for establishing desktop hardware standards, pricing, ordering, inventory control and support for All MTU North America sites across the United States.

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Systems Administrator
      • 1994 - Mar 2009

      SYSTEMS ADMINISTRATOR – EXECUTIVE / GM ON-LINE ONSITE SUPPORT 11/2006-Present• Provided prompt response to executive level clients for desktop and PDA support issues• Blackberry subject matter expert for multiple EDS service departments• Mentored teams in Blackberry support, trouble shooting, and many other general onsite support processes• Met a 99.9% metric on all service requests – avoiding service contract penalties• Performed constantly changing technical processes under the ISO9000 standards Show less

    • Systems Administrator
      • 1994 - Mar 2009

    • Systems Engineer
      • 1994 - 2009

    • SYSTEMS ADMINISTRATOR
      • Sep 2001 - Nov 2006

      SYSTEMS ADMINISTRATOR – GOLD LEVEL / DEDICATED SUPPORT• Prepared, promoted, and directed new information technology business solutions.• Provided training, consultation, and solutions for computer needs for 350+ onsite and remote users• Performed trouble shooting and application support for all MS-Windows and MS-Office products.• Analyzed, configured, and integrated hardware and software to fit customer needs• Advised the customer at the management level on proposed technological direction Show less

  • Hunter Green
    • Desktop Support Tech
      • 2009 - 2009

      Refresh project desktop support and rollout technician. Refresh project desktop support and rollout technician.

  • K-Force
    • Desktop Support Technician
      • 2009 - 2009

  • GM
    • Dedicated Support with EDS
      • 1994 - Jun 2006

  • General Motors
    • United States
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Dedicated Support with EDS
      • 1994 - Jun 2006

Education

  • Northwood University
    Computer Science / Management, Computer Science
    1991 - 1994
  • Notre Dame High School
    1981 - 1985

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