Experience

NuGen IT, Inc., an OEC Company

• United States
• Software Development
• 1 - 100 Employee

• Product Specialist

  • Apr 2022 - Present

• Senior TLW Product Administrator

  • Feb 2014 - Apr 2022

  - Builds and maintains strong relationships with customers by communicating effectively, defining and documenting requested deliverable software features.- Plans, reviews and revises configurations to meet customer needs and serves as point of contact during the implementation process.- Conduct product demonstrations for customers and stakeholders.- Verify research and change requests are valid and adhere to business rules.- Provides Tier III application support for product.- Provide direction and delegate work assignments to team members; ensuring required quality levels, expectations and timelines are met. Help to remove issues and blocks.- Perform manual regression testing for quality assurance.- Work autonomously and manage multiple tasks concurrently in a deadline-oriented environment with a high attention to detail and quality.- Identifies, creates and documents business requirements within change requests in order to comply with state regulatory guidelines.- Work with sales and development teams to determine and complete functionality and feature updates, client reporting, and data analysis.- Drove development of product roadmap.- Led a team of 4-5 product administrators to deliver recurring maintenance and feature updates.



ISPN Network Services

• United States
• Software Development
• 1 - 100 Employee

• Helpdesk Callcenter Overnight Supervisor

  • 2010 - Feb 2014