Experience

Source North America Corporation

• United States
• Oil and Gas
• 1 - 100 Employee

• Lead Technician

  • Aug 2012 - Present

  Source NA specializes in parts, equipment and project installation of customized technology solutions for large, midsize & small business, gas stations, convenient stores, petroleum & chemical handling facilities. LEAD TECHNICIAN Customize complex POS systems to each client’s specific needs, requirements and preferences based on type of business, day-to-day operational usage, employee skill sets, and projected future developments. Establish systematic procedures through existing technology and modifications to track, analyze and improve project fulfillment processes and communications between all internal personnel and Train, mentor and support users as a knowledgeable professional who understands the client’s technology needs and requirements from his/her business perspective. Perform root cause analysis to identify, determine and resolve system alignment or functional issues as one of the company's most trusted technical issue resolution resources. ACCOUNTS PAYABLE Hired into accounts payable, quickly promoted to Lead Technician based on critical thinking capabilities, technical proficiency and relationship building success with client decision makers. Performed detailed calculations to ensure timely and accurate payments; improved internal system to organize and streamline payment capabilities. Show less



Chicago Apartment Renters

• Chicago, Illinois

• Real Estate Broker

  • Mar 2009 - Aug 2012

  Specialized in tenant placement for multi-family investors and property managers throughout Chicago. Served as Office Manager and Leasing Agent; managed and administered office operations. Specialized in tenant placement for multi-family investors and property managers throughout Chicago. Served as Office Manager and Leasing Agent; managed and administered office operations.



Kaufman Hall & Associates

• Skokie, Illinois

• IT Manager

  • Feb 2007 - Oct 2008

  Provided end-user support for a 90 – 100 user environment for this financial consulting firm providing services to hospitals nationwide. Serviced Sonicwall VPN and Firewall hardware provisions while overseeing a highly mobile workforce. Maintained data integrity and availability through the use of RAID technologies, power management, backup technologies, and imaging with Symantec Ghost. Responsible for troubleshooting and resolving TCP/IP, DNS and DHCP issues. Deployed and maintained anti-virus and backup solutions using commercial applications including Symantec Anti-Virus and Backup Exec. Contributed to asset management projects using Microsoft Share Point Trained, mentored and supported users in hardware/software and communication devices. Installed and managed Sonicwall WiFi access points. Show less



Performance Tank, Inc.

• United States
• Construction

• Contract Network Administration (part time)

  • 2004 - 2008

  Performed several projects for this small business specializing in installation, retrofit and removal of underground petroleum storage tanks. Designed and installed a domain environment. Monitor and optimize network and server usage and performance. Developed policies, procedures and standards for all users. Responsible for troubleshooting both MAC and PC systems. Enabled development of mobile workforce through the use of VPN technologies. Performed several projects for this small business specializing in installation, retrofit and removal of underground petroleum storage tanks. Designed and installed a domain environment. Monitor and optimize network and server usage and performance. Developed policies, procedures and standards for all users. Responsible for troubleshooting both MAC and PC systems. Enabled development of mobile workforce through the use of VPN technologies.



Scottsdale Medical Specialists

• Scottsdale, Arizona

• IT Manager

  • 2003 - 2006

  Managed and administered all network operations for 60 users across two locations for this medical practice providing cancer treatment, lab facilities, and on-site patient billing. Successfully installed and configured Windows Server 2003 with Active Directory. Developed and implemented a VPN solution between existing offices. Merged a peer-to-peer environment into a server environment with zero downtime for all users. Defined and implemented maintenance and upgrade schedules for all network hardware and software. Created network security by developing Acceptable Use Policies as well as policies governing the creation and deletion of accounts, password restrictions, and user rights and privileges Performed IT audits to determine network, software, security and performance needs and standards. Created and maintained a central repository or all relevant network information Trained end-users on all PC applications; maintained vendor relationships and all license renewals. Show less