Jim Thomson
Head of Information Technology at Mobility Bathing Group Ltd.- Claim this Profile
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Bio
Credentials
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ITIL Continual Service Improvement (ITIL-CSI)
QA LtdSep, 2016- Oct, 2024 -
ITIL Practitioner
QA LtdApr, 2016- Oct, 2024 -
PRINCE2® 2017 Practitioner
QA LtdJul, 2010- Oct, 2024
Experience
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Mobility Bathing Group Ltd.
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United Kingdom
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Manufacturing
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1 - 100 Employee
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Head of Information Technology
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Jul 2023 - Present
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Mi Hub
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United Kingdom
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Retail Apparel and Fashion
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1 - 100 Employee
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Head of Information Technology Operations
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Oct 2022 - May 2023
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THE EDRINGTON GROUP LIMITED
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Wine & Spirits
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1 - 100 Employee
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Global Service Desk Manager
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Jan 2022 - Oct 2022
This role is additional responsibilities to my current position (IT Services Manger) to cover modern family leave till Jan2023. • Manage the daily running of the global service desks for the UK, APAC, and America. • Ensuring compliance and governance globally in all markets. • Effectively managing, developing, and training the service desk team. • Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. • Monitoring and reporting the KPIs. • Designing, building and managing the strategic roadmaps for all markets. • Confirming continual service improvement in all markets. • Conducting and sharing results from service and operation performance reviews. • Promoting the service desk with senior management and ensuring it is appropriately viewed as a core business asset. • Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other involved teams in service desk operations. Show less
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Edrington UK
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United Kingdom
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Beverage Manufacturing
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100 - 200 Employee
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Information Technology Services Manager
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Sep 2016 - Oct 2022
• Led the Edrington UK IT Department ensuring effective and efficient operation of a multi-domain, multi-site network in line with agreed service levels. • Responsible for the Edrington UK and Alliance infrastructure ensuring effective and efficient operation of a multi-domain, multi-site network in line with agreed service levels. • Implemented effective IT solutions to improve business operations in coordination with the stakeholders. • Accountable for the budget control for UK and Alliance markets. • Ensured that all the processes and procedures adhered to the compliance and governance measures. • Created and delivered the IT strategies related to infrastructure, Wintel and information systems. • Ensured excellent customer service and business continuity by maintaining a productive relationship with the service providers. • Built high-performance teams by guiding and mentoring the team members. • Interacted with the business team to understand service level agreements to communicate with team members. • Monitored the infrastructure upgrades, modifications and deployments. • Conducted risk assessment and developed mitigation plans. • Performed root cause analysis of infrastructure problems and developed resolution plans. • Worked with the team to develop problem management and service improvement plans. • Maintained all documentation for deployment, maintenance, upgrades, and problem resolution activities. Show less
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The Onyx Group
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Scotland, United Kingdom
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Project/Service Delivery Manager
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Nov 2014 - Sep 2016
• Managed the project of new WAN infrastructure for a large national company covering 36 locations nationally and internationally. • Supported the new infrastructure, additional services and their corresponding service levels. • Designed, developed and delivered the monthly service management documentation for continual service improvement of all major clients within the Scottish regions. • Led, monitored and mentored the service desk team. • Developed the personal development plan by observing the skills and development of the team. • Analysed the performance matrix and delivered the KPI reports weekly to the seniors. • Acted as a single point of contact for the escalation for all major Scottish clients. • Recommended methods of improvement and implemented those methods on time for service delivery upgrades • Provided accurate and regular reports to the management on the performance of the service delivery • Led personnel management, including staff recruitment, performance assessment, training, and mentoring Show less
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VISIONCALL LIMITED
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United Kingdom
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Health, Wellness & Fitness
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1 - 100 Employee
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Information Technology Manager
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Oct 2012 - Sep 2014
• Managed the IT team, technicians, engineers and developers. • Ensured reliability of IT infrastructure across all branches. • Defined, developed and implemented the IT strategies to complement and assist the business strategy, supporting the continual improvement of processes and IT utilisation. • Served as a single point of contact for resolving the escalation and as a technical point of reference for the IT team. • Built and maintained good working relations with the partners and third party suppliers. • Developed KPIs and agreed to SLAs with the key stakeholders • Accountable for managing the budget for IT requirements nationally. • Translated the business requirements into IT solutions. • Ran regular checks on network and data security and conducted regular system audits. • Oversaw and determining timeframes for major IT projects, including system updates, upgrades, migrations and outages • Designed training programs and workshops for upskilling the staff. Show less
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Retail Sales Solutions
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United Kingdom
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Advertising Services
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1 - 100 Employee
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Information Technology Manager
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Jun 2011 - Oct 2012
• Analysed the current IT provision and developed a strategy and vision to deliver the IT solutions to compete with the competitors. • Accountable for budget forecasting, purchasing and cost control. • Ensured effective deployment of solutions in a controlled manner. • Facilitated support framework to assist the users. • Produced regular feedback and presented to managing directors. • Recruited, trained and mentored the new staff to maintain and support the new solutions. • Analysed the current IT provision and developed a strategy and vision to deliver the IT solutions to compete with the competitors. • Accountable for budget forecasting, purchasing and cost control. • Ensured effective deployment of solutions in a controlled manner. • Facilitated support framework to assist the users. • Produced regular feedback and presented to managing directors. • Recruited, trained and mentored the new staff to maintain and support the new solutions.
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SODEXO JUSTICE SERVICES
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France
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Retail
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1 - 100 Employee
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Technical Services Manager
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Mar 2008 - May 2011
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Pendragon PLC
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United Kingdom
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Motor Vehicle Manufacturing
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700 & Above Employee
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Regional Information Technology Manager
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Mar 2004 - Mar 2008
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Lauder College
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Education Management
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1 - 100 Employee
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Information Technology Specialist
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Mar 1998 - Mar 2004
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Education
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Edinburgh Napier University
B.Eng. Software Engineering -
Edinburgh Napier University
HND Software Engineering