LinkedIn Coordinator

• Jun 2023 - Present

Senior Technical Content Developer

• Oct 2020 - Present

• Developed and implemented a new system for managing MIM’s documentation release cycle and managing update requests from customers and colleagues.• Co-led the Technical Writing Team’s implementation of Git for version control of documentation.• Continually seek out ways to increase efficiency on the Technical Documentation Team.• Manage both company- and team-level projects.• Act as a resource and coach to new employees on the Technical Writing and Customer Service Teams.

Technical Content Developer II

• Jul 2019 - Oct 2020

• Led MIM’s evaluation, purchase, and implementation of MadCap Flare authoring software.• Initiated weekly writing workshops for the Technical Writing Team.• Produce original user guides for new products; maintain and update existing user guides.• Train new employees on operation of MIM Software, as well as company and team policies and procedures.• Compile critical support information into a periodic newsletter.

Customer Engagement Associate

• Apr 2018 - Jul 2019

• Provide quick, accurate, and empathetic support to MIM’s customers via phone, chat, and email.• Develop clear, easy-to-use, and visually-appealing documentation for MIM products.• Follow all regulatory procedures to ensure that technical documentation is appropriately validated and managed.• Continually develop knowledge of IT, Radiation Oncology, and MIM products.

Customer Service Manager, Proofreader and Interdepartmental Integrator

• Feb 2015 - Mar 2018

• Led Luscious Verde’s implementation of the Entrepreneurial Operating System (EOS).• Managed and coached a team of five employees.• Managed mid-level HR responsibilities, such as scheduling time off and conducting performance reviews.• Established customer service best practices and procedures.• Facilitated cross-departmental communication and collaboration.• Led Customer Service Department and Leadership Team Meetings.

Communications Specialist and Proofreader

• Aug 2008 - Jan 2015

• Proofread invitations, correspondence stationery and greeting cards for spelling, grammar, design consistency, and adherence to customer requests.• Wrote and edited company mailings, advertising materials, press releases, and online product descriptions.• Maintained a near 0% rate of error over thousands of highly custom orders.• Communicated frequently with clients to answer questions, explain production capabilities, and clarify grammatical issues.• Photographed finished product for display on company website and in industry publications.• Managed daily shipment of completed product as well as customer billing.• Member of Customer Service and Marketing committees.• Collaborated with co-workers in all departments as needed Show less

Sales Associate

• Dec 2007 - Jul 2008

Responsible for all aspects of studio operations, including photography, sales, and routine maintenance and cleaning of studio and equipment Responsible for all aspects of studio operations, including photography, sales, and routine maintenance and cleaning of studio and equipment

Independent Contract Photographer

• Aug 2007 - Oct 2007

Responsible for the operation of a camera station at school picture days, including loading and unloading, set-up and metering of lights and camera equipment, and photographing students Responsible for the operation of a camera station at school picture days, including loading and unloading, set-up and metering of lights and camera equipment, and photographing students