Experience

City of Hagerstown

• United States
• Government Administration
• 1 - 100 Employee

• Information Technology Manager

  • Jul 2019 - Present

  Lead a team of technology professionals to oversee all aspects of Information Technology for the City of Hagerstown, MD. In charge of all hardware, software and network systems for the city, as well as overall technology strategy, budgeting for IT, and procurement. Lead a team of technology professionals to oversee all aspects of Information Technology for the City of Hagerstown, MD. In charge of all hardware, software and network systems for the city, as well as overall technology strategy, budgeting for IT, and procurement.



Self-Employed

• Hagerstown, MD

• Freelance Writer and blogger

  • Jul 2016 - Present

  Freelance writer and blogger, specializing is Travel and Food-related topics. I also write editorial pieces on my own blog (www.thatfoodandtravelguy.com). In 2015, I also published my first fiction novel, a techno-thriller entitled "Apokalypsis" (available on both Amazon and for Kindle download). Freelance writer and blogger, specializing is Travel and Food-related topics. I also write editorial pieces on my own blog (www.thatfoodandtravelguy.com). In 2015, I also published my first fiction novel, a techno-thriller entitled "Apokalypsis" (available on both Amazon and for Kindle download).



Procter & Gamble

• United States
• Manufacturing
• 700 & Above Employee

• SAP Master Data Coordinator

  • Mar 2019 - Jun 2019

  Responsible for the creating and maintaining of SAP Master Data for Proctor and Gamble at their Tabler Station Manufacturing plant. Interact with all phases of manufacturing and production. Responsible for the creating and maintaining of SAP Master Data for Proctor and Gamble at their Tabler Station Manufacturing plant. Interact with all phases of manufacturing and production.



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• RTM (Return to Manufacturer) Clerk

  • Nov 2017 - Mar 2019

  Responsible for acquiring, obtaining, and documenting store credit for all damaged and defective products. Work with vendors on corporate buybacks and product recalls. Responsible for the safe storage, handling, and disposal of all HAZMAT materials. Work with repair vendors to set-up and track all customer and store-owned repairs of outdoor power equipment and appliances. Also responsible for documenting and resolving discrepancies with special order returns and inventory management of both returned special order and damaged products. Assist with receiving duties as needed. Store sales average @ $50 million/year in revenue. Show less

• Customer Service Associate

  • Mar 2017 - Nov 2017

  Work with customers in the Outdoor Power Equipment/Inside Seasonal section of the store. Assist customers with purchases of mowers, grills, trimmers, lawn chemicals, and other products. Replenish stock, as necessary.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Availability Manager - Operations

  • Feb 2014 - Jun 2016

  Assist with client-facing operational issues on the Dow Chemical Account. Work with root cause analysis, recurring issues, and process improvements. Also work to ensue quality and reliability of delivered IT services.

• Business Recovery Manager

  • Jun 2005 - Feb 2014

  Coordinate recovery of business critical mainframe, mid-range, and distributed systems for IBM supported clients.



Disney Worldwide Services

• Manager - Mainframe/Mid-Range

  • 2000 - 2005