Experience

Stay at home dad

• Individual and Family Services
• 400 - 500 Employee

• DAD

  • May 2016 - Present



Napleton's Mid Rivers Chrysler Dodge Jeep RAM

• Service Writer

  • Nov 2014 - Sep 2015



Federico Chrysler-Dodge-Jeep

• Service Writer

  • Mar 2014 - Nov 2014



Mid Rivers Chrysler Jeep Dodge

• Out of business

• Service Manager

  • Feb 2013 - Nov 2013

  Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Ensure that the daily inventory of technicians' time is consistently sold to service customers. Maintains reporting systems required by general management and the factory. Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys. Develops and implements a marketing plan which promotes new and repeat business. Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Directs and schedules the activities of all department employees. Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. Monitors technicians' daily productivity reports and corresponding payroll records. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Keeps abreast of new equipment and tools available and recommends purchases. Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. Serves as liaison with factory representatives. Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. Handles customer complaints immediately and according to dealership's guidelines. Maintains a professional appearance.



Auto Centers Nissan

• Service Manager

  • Jan 2011 - Nov 2012



Moore Nissan-Jeep

• Assistant Service Manager

  • Mar 2006 - Jan 2011



Tim Marburger Dodge

• Concord, North Carolina

• Assistant Service Manager

  • Jan 2004 - Dec 2005



Royal Oaks Chrysler, Jeep. Now Mid Rivers Chrysler, Jeep, Dodge

• Service Writer

  • Jun 1995 - Jan 2004