Experience

GWC Warranty (an APCO Holdings brand)

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Dealer Performance Manager

  • Feb 2015 - Present



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Underwriter Chase Custom

  • Jun 2012 - Feb 2015



Nicholas Financial

• Palm Beach County, FL

• Branch Manager

  • Jul 2011 - May 2012

  Generate new indirect Automobile contracts from dealer base in Palm Beach County. Sales Representative and Loan Underwriter for Nicholas Financial Dealer Base in Palm Beach County. Responsible for all branch operations, including generating new indirect & consumer loans, funding new loans, compliance, collecting payments, providing customer service and collection of delinquent Branch accounts. Lead team of three consisting of Assistant Branch Manager, Collector and Administrator. Show less



Florida Atlantic University

• Student

  • Apr 2009 - Aug 2010

  Summa Cum Laude Bachelor of Business Administration in Finance. Completed an unfinished goal started at St. John’s University many years ago. Summa Cum Laude Bachelor of Business Administration in Finance. Completed an unfinished goal started at St. John’s University many years ago.



National Auto Finance

• Senior Underwriter - Auto Finance

  • Apr 2007 - Mar 2009

  *Credit Analyst for dealer base located away from local market. served markets in Mississippi, Missouri, Illinois, Georgia and Connecticut •Leveraged sales experience and training to increase production and build strong customer relationships •Managed account bases ranging from 60 to 300 dealers. •Reviewed credit applications, examined credit bureaus, communicated loan decisions to dealers. • Underwrote loans to meet or exceed company volume, yield and credit quality goals. • Negotiated with auto dealers; interacted with finance managers, sales managers, GM’s and owners. •Collaborated with sales representatives assigned to the accounts. •Provided “WOW” customer service through listening, identifying needs, and using tools such as under promising and over delivering. Show less



Net Bank

• Senior Underwriter - Auto Finance

  • Jul 2004 - Feb 2007

  * credit analyst for auto dealers located in local market •Leveraged sales experience and training to increase production and build strong customer relationships •Managed account bases ranging from 60 to 300 dealers. •Reviewed credit applications, examined credit bureaus, communicated loan decisions to dealers. • Underwrote loans to meet or exceed company volume, yield and credit quality goals. • Negotiated with auto dealers; interacted with finance managers, sales managers, GM’s and owners. •Collaborated with sales representatives assigned to the accounts. •Provided “WOW” customer service through listening, identifying needs, and using tools such as under promising and over delivering. Show less



Bridgeway Mortgage

• Mortgage Loan Originator

  • Sep 2001 - Jun 2004

  * 100% commission * Originated Mortgages FHA, VA, Conventional, Construction and Manufactured housing. * Developed pipeline through referrals, follow up on marketing promotions and previous customers. * 100% commission * Originated Mortgages FHA, VA, Conventional, Construction and Manufactured housing. * Developed pipeline through referrals, follow up on marketing promotions and previous customers.



Dayton Andrews Chrysler Jeep

• Customer Relations Manager

  • Nov 2000 - Sep 2001

  * track / measure / monitor floor traffic and internet traffic into dealership * follow up on customers not sold on initial visits * assist sales staff with closing customers on the floor * coach sales staff in customer follow up and retention * administer expiring lease customer retention program * maintain and administer floor traffic reporting system for sales managers * track / measure / monitor floor traffic and internet traffic into dealership * follow up on customers not sold on initial visits * assist sales staff with closing customers on the floor * coach sales staff in customer follow up and retention * administer expiring lease customer retention program * maintain and administer floor traffic reporting system for sales managers



Consumer Auto Advisors

• Consultant

  • May 2000 - Nov 2000

  * consultant providing customers with simplified, easy automobile purchases through network of dealers. * consultant providing customers with simplified, easy automobile purchases through network of dealers.



Huntington National Bank

• United States
• Banking
• 700 & Above Employee

• Senior Underwriter

  • Aug 1999 - May 2000

  •Leveraged sales experience and training to increase production and build strong customer relationships •Managed account bases ranging from 60 to 300 dealers. •Reviewed credit applications, examined credit bureaus, communicated loan decisions to dealers. • Underwrote loans to meet or exceed company volume, yield and credit quality goals. • Negotiated with auto dealers; interacted with finance managers, sales managers, GM’s and owners. •Collaborated with sales representatives assigned to the accounts. •Provided “WOW” customer service through listening, identifying needs, and using tools such as under promising and over delivering. Show less



First Union National Bank

• Banking
• 1 - 100 Employee

• Dealer Relationship Manager

  • Sep 1998 - May 1999

  •Managed territories ranging in size from one county to multi state. •Produced Auto loans up to $20 Million per month. •Built Business Relationships: Maintained relationships with top performing accounts. Identified underperforming accounts and worked with them to correct problems. •Generated new business. Used cross sale & market reports to plan and execute strategies. • Addressed and resolved customer complaints. •Presented new programs to clients, sold retail financing, leasing, non-prime, and gap insurance. •Collaborated with my Credit Analysts for the territory Show less



Barnett Bank / Bank of America

• VP - Dealer Relationship Manager

  • Sep 1988 - Sep 1998

  Floor Plan auditor 1988 to 1992 AVP - Underwriter / Credit Analyst - 1992 to 1994 VP - Dealer Relationship Manager 1994 - 1998 •Managed territories ranging in size from one county to multi state. •Produced Auto loans up to $20 Million per month. •Built Business Relationships: Maintained relationships with top performing accounts. Identified underperforming accounts and worked with them to correct problems. •Generated new business. Used cross sale & market reports to plan and execute strategies. • Addressed and resolved customer complaints. •Presented new programs to clients, sold retail financing, leasing, non-prime, and gap insurance. •Collaborated with my Credit Analysts for the territory Show less