Experience

Northern Quest Resort & Casino

• United States
• Hospitality
• 300 - 400 Employee

• Gaming Tech

  • Dec 2015 - Present

• Gaming Tech

  • Dec 2015 - Present



Comstor Ltd

• IT Services and IT Consulting
• 1 - 100 Employee

• Field Service Engineer

  • May 1997 - Dec 2015

  Installation, Service and Support of Minolta, Canon and Kodak Scanners. Managed inventory levels, provided technical support and sales support. Installation, Service and Support of Minolta, Canon and Kodak Scanners. Managed inventory levels, provided technical support and sales support.



Software Spectrum

• Software Development
• 1 - 100 Employee

• Software Support

  • Feb 1998 - Oct 2003

  provided phone support for Win95/Win98, my ability empathize with customers and to resolve problems quickly, got me promoted to the escalation team (tier 2). Resolving problems the Tier 1 engineers could not resolve, and satisfying troubled customers. In 5 years of Microsoft support, in follow up surveys I only had 2 that came back with less then “very satisfied”, the highest option available. I stayed with Spectrum through the transition from US based support until enough offshore Tier 1 engineers could be trained and promoted to Tier 2 support. Show less



Bell and Howell

• United States
• Automation Machinery Manufacturing
• 500 - 600 Employee

• Inventory Control Manager

  • Jun 1982 - May 1987