Experience

Al Serra Auto Plaza

• United States
• Retail
• 100 - 200 Employee

• General Sales Manager

  • Jun 2013 - Present

  My Sales career with the Al Serra Auto Plaza began in September 1991 as a Sales consultant in the Chevy store. In June 2013, I was appointed General Sales Manager, overseeing its Sales Operations for: Chevrolet, Buick, GMC and Cadillac; Chrysler, Dodge, Jeep, and Ram; Kia; Subaru; Volkswagen; and one of the largest Pre-Owned Operations in the country. The Al Serra Auto Plaza’s Fixed Operations has received consistent top ranking recognition for offering and delivering the highest quality of customer service in the State of Michigan. (Honda of Grand Blanc, a part of the Auto Plaza, is operated under its own structure and management team.) The Al Serra Auto Plaza employs over 400 employees. In the capacity of General Sales Manager, my top priorities include: Leading the development and growth of approximately 80 sales consultants and 26 sales and business (F&I) managers; Creating content, structuring and implementing bi-weekly General Sales Meetings (120 people attend); Recruitment of highly motivated and talented Sales Professionals; Interfacing with manufacturers, third-party resources and suppliers on key sales and marketing initiatives; Working with Sales managers in projecting and accomplishing sales targets; and overseeing various sales and marketing budgets and expenses. Monitor adherence to the Al Serra Auto Plaza Compliance Process.As a dedicated leader of the company, my personal commitment is to play a major role in maintaining a friendly and professional environment for our employees and customers. Accomplishments: Developed Al Serra Auto Plaza Compliance Process, including procedure and guidelines to all consumer financial inquiries; Contributed to the 2014 Record Year in Retail Units; Contributed to the Al Serra Auto Plaza’s #1 status in the State of Michigan for Certified Pre-Owned Sales; Served on the leadership team in the development of the Sales Section for the Al Serra Auto Plaza Human Resources Management Manual Show less

• Sales Manager, Chevrolet Brand

  • Jan 2010 - May 2013

  In this capacity, my responsibilities included: Mentoring a staff of sales consultants for the Chevrolet brand and assisting them on the development of individual goal accomplishment and sales training; Daily interaction with customers; Developing and implementing vehicle sales and marketing initiatives; Setting and implementing sales targets; Working with leadership team and other department managers to forecast, plan and budget for vehicle promotions and other fixed costs; Monitoring individual Sales Consultant performance to ensure the highest level of customer satisfaction. Ensure the environment of the Showroom represented is a clean, friendly and informative face to the customer and that the Chevy models were well placed on the floor for easy customer access.Accomplishments: Maintained status as one of the top Chevy dealers in the country and received GM’s “Dealer of the Year” Recognition for every year since its inception. Show less

• Sales Manager, Buick-GMC-Pontiac Brands

  • Feb 2005 - Dec 2009

  In this capacity, my responsibilities included: Mentoring a staff of sales consultants of the Buick, GMC and Pontiac brands and assisting them on the development of individual goal accomplishment and sales training; Daily interaction with customers; Developing and implementing vehicle sales and marketing initiatives; Setting and implementing sales targets; Working with leadership team and other department managers to forecast, plan and budget for vehicle promotions and other fixed costs; Monitoring individual Sales Consultant performance to ensure the highest level of customer satisfaction. Ensure the environment of the Showroom represented is a clean, friendly and informative face to the customer and that the Buick, GMC and Pontiac brands were well placed on the floor for easy customer access. Show less

• Sales and Financing Consultant -- GM Brands

  • Sep 1991 - Feb 2005

  As a Sales Consultant for over 13 years, I set my goals high and worked diligently to go beyond customer expectations with integrity and without compromises of any kind. Through a strong commitment to do the best I could for my customers and the company, I was able to build an extensive customer portfolio and exceed my personal sales goals while maintaining high customer satisfaction index (CSI) scores from my customers. Required training by General Motors was completed throughout my years as a Sales Consultant. Assisting and mentoring other Sales Consultants was something I enjoyed and offered whenever needed. Accomplishments: GM Mark of Excellence Performance Recognition Awards for each year, Al Serra Auto Plaza Sales Consultant Top Sales Performance Award for each year, Maintained CSI scores of 90% or above. Show less



Curtis Mathes Home Entertain

• United States
• Appliances, Electrical, and Electronics Manufacturing

• General Sales Manager

  • Mar 1982 - Sep 1991

  During my years at Curtis Mathes Home Entertainment, I gained in-depth experience in various aspects of the business of manufacturing, delivering, warehousing, retailing and creating customer enthusiam. I began my career as a Delivery person and worked my way up the ladder to Warehouse Manager, Salesperson, Store Manager and to the General Sales Manager over six stores in the state of Michigan. Responsibilities included: Working with Store managers to forecast and monitor sales targets and budgets; Recruitment of people for Administrative, Warehousing and Delivery Operations; Assisting in the development and implementation of Sales and Service promotional initiatives; Working with manufacturers and third-party suppliers; Assisted in researching and resolving customer concerns. Show less