Experience

Kriser's Natural Pet

• United States
• Retail
• 1 - 100 Employee

• Store Manager

  • Jul 2013 - Present

  • Established Glen Ellyn store as a top sales producer in 2014 and 2015 exceeding store sales goals by 25% and 30%, respectively. • Implemented comprehensive employee development program focusing on cross-training, product education and sales techniques. • Managed daily store operations including staff management, product inventory, and customer and vendor relations. • Developed strong relationships with community rescue organizations conducting fundraising and promotional in-store events. Show less



Bentley's Pet Stuff

• Retail
• 1 - 100 Employee

• District Manager

  • 2016 - May 2017

  • Oversee all aspects of multi-unit operations at regional and district levels ensuring inventory integrity, strategy development, financial management, team building and training, and talent development. • Provide guidance in an adaptable leadership style focused on fostering growth and advancement to achieve and exceed sales and customer engagement goals. • Key driver directing growth and increasing market share, exceeding customer satisfaction benchmarks, and developing new revenue streams. • Inspire a culture of personal accountability and commitment by implementing clear roles and expectations designed to develop collaborative and effective teams. • Results-oriented, solution-focused leader serving as a mentor through consistent coaching and training to generate strong store leadership and increase individual capacity and contribution. Show less



People's Resource Center

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer

  • Jan 2009 - Jan 2010

  Assist with organization and display of food pantry donations. Provide guidance to clients on food pantry selections based on determined parameters. Assist with organization and display of food pantry donations. Provide guidance to clients on food pantry selections based on determined parameters.



LLM Publications

• General Manager

  • Dec 2006 - Aug 2008

  • Developed and maintained $3MM sales revenue against $1.6MM expense budget. • Managed advertising sales, membership services, website development, database management and print/publishing services to over 40 associations. • Integrated new procedures, technologies and training programs to a staff of 24 employees improving employee efficiency, productivity and profitability by 35%. • Developed and maintained $3MM sales revenue against $1.6MM expense budget. • Managed advertising sales, membership services, website development, database management and print/publishing services to over 40 associations. • Integrated new procedures, technologies and training programs to a staff of 24 employees improving employee efficiency, productivity and profitability by 35%.



Trader Publishing Company

• Composing Manager

  • Apr 2004 - Nov 2006

  • Optimized production process absorbing a 100% increase in project volume and a 150% increase in display ad production while reducing operating costs by 40%. • Developed and integrated employee cross-training program for 24 employees aimed at improving employee knowledge and understanding of all internal production processes. • Generated site financials for upper management while managing group budget of $400K. • Optimized production process absorbing a 100% increase in project volume and a 150% increase in display ad production while reducing operating costs by 40%. • Developed and integrated employee cross-training program for 24 employees aimed at improving employee knowledge and understanding of all internal production processes. • Generated site financials for upper management while managing group budget of $400K.



Colby Printing

• Outside Print Sales

  • Jan 2003 - Aug 2003

  Successfully generated $200,000 in new quarterly sales. Offered clients alternative services and creative solutions to cut costs without sacrificing project quality or integrity. Successfully generated $200,000 in new quarterly sales. Offered clients alternative services and creative solutions to cut costs without sacrificing project quality or integrity.



ACT Graphics/Ellton Printing

• General Manager

  • Jan 2001 - Jan 2002

  Built business plan for addition of pre-press division including determination of pre-press equipment needs, technological requirements, and staffing; Organized and managed business relocation and installation of all equipment Collaborated with IT developer to document requirements and designs for custom order entry and tracking system Developed $600,000 annual sales through identification of service, quality, and pricing advantages over competitors. Managed daily business operations and 5 employees while maintaining and developing strong customer relations. Estimated projects, processed orders, scheduled projects, managed all projects to ensure projects were on schedule and within budget. Set up outside services and arranged delivery of finished projects to clients. Project billing. Developed employee work schedules and submitted hours to payroll. Show less



Color & Beyond

• Account Manager

  • Jan 1998 - Jan 2001

  Maintained and developed strong customer relations, responded to customer inquiries, estimated and processed client orders, developed project schedules, coordinated production activities with internal departments and vendors, managed projects from inception to end, ensured projects were on time and within budget. Project billing. Purchasing experience and cost negotiations with vendors. Maintained and developed strong customer relations, responded to customer inquiries, estimated and processed client orders, developed project schedules, coordinated production activities with internal departments and vendors, managed projects from inception to end, ensured projects were on time and within budget. Project billing. Purchasing experience and cost negotiations with vendors.