Jim Panenka
Support Engineer at InfoHedge Technologies LLC- Claim this Profile
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Topline Score
Bio
Delwen Lau
Jim was based in our Irving site and I am in Singapore. From our work interactions, I found Jim to be responsible and easy to work with. He willingly took on customers' cases and helped them the best he could. Even when we are worlds apart (geographically), Jim also tries his best to encourage me when things are not going well. I wish him all the best in his future endeavor!
Mari Tietze
Jim would be a significant asset for any organization, but especially a technology organization because of his natural technical ability and logical thinking. Many times he was able to find solutions to complex issues that kept the staff in my department working productively, and more importantly, happily. I recommend Jim Panenka for organizations who want technology to work right and employees to be happy.
Delwen Lau
Jim was based in our Irving site and I am in Singapore. From our work interactions, I found Jim to be responsible and easy to work with. He willingly took on customers' cases and helped them the best he could. Even when we are worlds apart (geographically), Jim also tries his best to encourage me when things are not going well. I wish him all the best in his future endeavor!
Mari Tietze
Jim would be a significant asset for any organization, but especially a technology organization because of his natural technical ability and logical thinking. Many times he was able to find solutions to complex issues that kept the staff in my department working productively, and more importantly, happily. I recommend Jim Panenka for organizations who want technology to work right and employees to be happy.
Delwen Lau
Jim was based in our Irving site and I am in Singapore. From our work interactions, I found Jim to be responsible and easy to work with. He willingly took on customers' cases and helped them the best he could. Even when we are worlds apart (geographically), Jim also tries his best to encourage me when things are not going well. I wish him all the best in his future endeavor!
Mari Tietze
Jim would be a significant asset for any organization, but especially a technology organization because of his natural technical ability and logical thinking. Many times he was able to find solutions to complex issues that kept the staff in my department working productively, and more importantly, happily. I recommend Jim Panenka for organizations who want technology to work right and employees to be happy.
Delwen Lau
Jim was based in our Irving site and I am in Singapore. From our work interactions, I found Jim to be responsible and easy to work with. He willingly took on customers' cases and helped them the best he could. Even when we are worlds apart (geographically), Jim also tries his best to encourage me when things are not going well. I wish him all the best in his future endeavor!
Mari Tietze
Jim would be a significant asset for any organization, but especially a technology organization because of his natural technical ability and logical thinking. Many times he was able to find solutions to complex issues that kept the staff in my department working productively, and more importantly, happily. I recommend Jim Panenka for organizations who want technology to work right and employees to be happy.
Experience
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InfoHedge Technologies LLC
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Support Engineer
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Feb 2018 - Present
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Dynamex
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Cyprus
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Financial Services
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1 - 100 Employee
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Support Services Coordinator
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Aug 2016 - Jan 2018
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Lehigh Hanson
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United States
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Wholesale Building Materials
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700 & Above Employee
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Deskside Support
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Apr 2013 - Dec 2015
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Associa
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United States
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Real Estate
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700 & Above Employee
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Citrix migration support
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Aug 2012 - Dec 2012
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GE Healthcare
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Medical Equipment Manufacturing
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200 - 300 Employee
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Centricity EMR Support
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Nov 2011 - Feb 2012
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Research In Motion
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Telecommunications
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DART Analyst
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Sep 2008 - Oct 2010
Was a founding member of the organizations' first U.S. Support Center. As a member of the Direct Advanced Response Team (DART), the team provides Premium Support of BES for key international Corporate, Government, and Military customers. Was a founding member of the organizations' first U.S. Support Center. As a member of the Direct Advanced Response Team (DART), the team provides Premium Support of BES for key international Corporate, Government, and Military customers.
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IT Analyst II
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Sep 2002 - Nov 2007
Lead analyst of the primary Corporate technical support team. Lead analyst of the primary Corporate technical support team.
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VHA
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France
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Architecture and Planning
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1 - 100 Employee
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Technical Solutions Manager
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Aug 1998 - Dec 2000
Provided Technical Sales Support for a national sales force of clinical applications and services.
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Support Analyst
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Oct 1995 - Aug 1998
Provided level II tech support
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ACE - America's Cash Express
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Lead Retail/POS Support Technician
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Aug 1993 - Sep 1995
Lead a 3-person remote and local support division of the IT Dept. Supported 450+ national retail locations. Lead a 3-person remote and local support division of the IT Dept. Supported 450+ national retail locations.
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Electronic Data Systems
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Support Assistant
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Mar 1993 - Aug 1993
Assigned as call-center operator for an internal support department. Assigned as call-center operator for an internal support department.
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Junior Electronic Engineering Technician
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Aug 1992 - Mar 1993
Assisted advanced R&D Engineers with various projects Assisted advanced R&D Engineers with various projects
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Education
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1990 - 1991
Brookhaven College
Partial Associates Degree - CS, Computer Science -
1982 - 1984
Newman Smith HS
Diploma, Computer Science
Community
