Assistant Finance Director

• Jun 2020 - Present

Revenue Manager

• Sep 2010 - Jun 2020

•Bill and collect 37,800 customer accounts for sewer, clean water and garbage fees, 3,500 business, hazmat and cigarette licenses and 20,000 accounts receivable accounts annually.•Collected 100% of business licenses in 2011 and 2012 three months after renewal due date.•Developed strategic goals for Revenue and put steps in place to achieve goals.•Project manager for accounts receivable, billing system conversions, remittance scanner implementation and multiple other projects.•Streamlined and automated approximately 75% of the processes which allowed two positions to be eliminated through attrition and reduced operating budget by 8%.•Created cash flow model and responsible for City of Davenport investments. •Point of contact for banking services for City of Davenport and analyze account analysis statement.•Prepare monthly financial reports, cash flow projections and invest City assets. Show less

Operations Analyst

• Aug 2008 - Sep 2010

•Provide administrative leadership, management and support for ten divisions at Public Works and the Revenue Division in Finance.•Prepared annual Public Works $37 million budget and monitor to control costs.•System administrator responsible for implementation and utilization of asset management software for eight divisions, query information and preparation of financial reports. •Conducted studies on cost effectiveness on City programs and assets. •Project Manager for sanitary sewer rate study, EECBG and FEMA projects. Show less

Customer Services Supervisor

• Sep 2001 - Aug 2008

•Manage twenty employees and provide leadership for Customer Service, Billing, Credit, Remittance and Cable and Internet Helpdesk for the electric, water, communications divisions. •Reduced net write-offs five consecutive years including utility and accounts receivable accounts. •Audit processes in place for proper internal control and efficiency, recommend enhancements and make appropriate modifications when needed. •Manage twenty employees and provide leadership for Customer Service, Billing, Credit, Remittance and Cable and Internet Helpdesk for the electric, water, communications divisions. •Reduced net write-offs five consecutive years including utility and accounts receivable accounts. •Audit processes in place for proper internal control and efficiency, recommend enhancements and make appropriate modifications when needed.

Lead Customer Service Rep

• Apr 1998 - Sep 2001