Experience

Kemba Credit Union

• United States
• Banking
• 1 - 100 Employee

• Residential Operations Manager

  • May 2019 - Present



EAGLE.bank

• United States
• Banking
• 1 - 100 Employee

• Residential Lending Manager

  • Apr 2013 - May 2019



Merchants Bank & Trust

• West Harrison, Indiana

• Business Developement Officer

  • Feb 2013 - Mar 2013

  Business developement both residential and commercial Underwriting residential loans Business developement both residential and commercial Underwriting residential loans



HUNTINGTON BANK

• Personal Banker

  • May 2010 - Feb 2013

  Main accountabilities include business development (loan origination, new account openings) and customer service (loan applications, mortgage referrals, investment referrals, consumer loan closings). Use consultative techniques to assess needs; recommend appropriate products/services. Present features and benefits, compare with clients’ current bank and use persuasive skills to successfully position Huntington Bank as a one-stop shop for customers’ financial needs. Continuously and proactively seek new business through with current and prospective customers. Research and resolve customer inquiries and escalated service issues. Provide input on hiring decisions and associate performance reviews. At the request of senior management, took charge of teller platform with no previous training or experience. Quickly mastered the role of Teller Team Lead; trained and supervised 4 new tellers in processing a wide range of financial transactions. Passed all audits and met all regulatory compliance requirements. Show less



MCKINLEY MORTGAGE, LLC

• Operations Manager

  • Jan 1997 - Jan 2009

  Planned, staffed and managed daily operations of firm that matched borrowers with lenders. Identified opportunities and developed policies/procedures that aligned internal systems with business goals and market demands. In addition to sales management, accountabilities included:  Risk Management, Due Diligence  Financial Analysis, P&L Analysis  Lender Relationship Management  Loan Origination, Loan Processing  Loan Administration & Documentation  Regulatory Reporting, Regulatory Compliance  Payroll, Accounts Payable, Accounts Receivable  Compensation Planning, Benefits Administration  Continuous Improvement  401(k) Administration  Customer Satisfaction  Training & Development Grew the business from 3 partners operating in one office to 54 employees in two locations. Led by example to seamlessly blend teamwork with personal accountability. Developed internal controls, policies/procedures that reduced liability exposure while supporting profit objectives by improving loan quality and performance, which averted defaults and penalties. Established/managed a multi-media advertising program that promoted the McKinley brand. Components included radio, direct mail and telemarketing. Drove traffic to website; increased online loan applications from 3 per week to 15 per day. Streamlined workflow by automating commission calculations, deposits, check-writing and bank reconciliations; saved over 1,000 hours per year. Led continuous improvement initiatives. Examples: (1) Conducted weekly training that improved associate accuracy and productivity. Topics ranged from interpreting credit reports to improving selling skills. (2) Developed performance metrics to measure customer satisfaction through email/mail/telephone surveys; led to high levels of customer service and resulted in significant new business through referrals. (3) Designed recordkeeping, reporting and document management systems that enhanced accountability at all levels. Show less



QUEEN CITY MORTGAGE

• Mortgage Consultant

  • Jan 1996 - Jan 1997

  Quickly succeeded in this 100%-commission role by developing relationships with realtors to build referrals, analyzing the competition to drive sales strategies, and dominating sales negotiations to closed a high percentage of business. Invited by ReMax Realtors to consult on all conventional and FHA purchases. Consistently outpaced peers; ranked in top 5 sales producers (out of 30) nearly every month during tenure. Developed innovative programs that increased customer retention, referrals and repeat business by at least 50%. Show less



CBS PERSONNEL SERVICES

• Branch Manager

  • Jan 1995 - Jan 1996

  Directed the activities of 12 associates in all facets of staffing office operations. Served client base consisting mainly of manufacturing and distribution operations. Ensured client satisfaction by consistently maintaining a pool of qualified, reliable workers to fill their needs. Wrote employment ads, conducted employment interviews, and matched applicants with available jobs. Expanded order fulfillment to include on-site management to meet increased demand while controlling costs. Selected by corporate management to train new staffers. Show less