Experience

Kinlan Brickwork Ltd

• United Kingdom
• Construction
• 1 - 100 Employee

• Quantity Surveyor

  • May 2022 - Present

• Assistant Quantity Surveyor

  • Aug 2019 - Jul 2022



Vickers

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Field Sales

  • Apr 2019 - Aug 2019

  Manchester, United Kingdom

• Sales Executive

  • Aug 2018 - Jan 2019

  Manchester, United Kingdom At Vickers Electronics I am responsible for new business through various different avenues. Upgrade of current installations, Annual Service Agreements and maintaining of existing and new accounts. At Vickers we install efficient Energy Management Systems designed to reduce the fuel usage of heating systems, which in turn creates significant savings for businesses.



Certas Energy

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Senior Sales Executive

  • Apr 2016 - Jul 2018

  Manchester At Certas I am part of the Core Sales team based out of Trafford Park in Manchester. I started back in 2016 and worked initially on self sourcing and pitching to new business opportunities the various products that we offer, with the main focus being on creating a fuel solution for a given company that works both for them, and for the business. Since then I have progressed onto managing a portfolio of accounts that I have acquired, which I continually add to through new business. The… Show more At Certas I am part of the Core Sales team based out of Trafford Park in Manchester. I started back in 2016 and worked initially on self sourcing and pitching to new business opportunities the various products that we offer, with the main focus being on creating a fuel solution for a given company that works both for them, and for the business. Since then I have progressed onto managing a portfolio of accounts that I have acquired, which I continually add to through new business. The idea when managing accounts is not just the bottom line - but instead understanding what that business is, how it operates and what it needs from me. Adjacent to developing accounts and acquiring new business, I now also lead a pod of four. This involves setting an example, assisting and passing on knowledge. I've also been involved in the initial training of several staff members and have lead several training groups on prospecting techniques, and systems. Show less



CPM UK Jobs

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Sales Executive

  • Sep 2015 - Mar 2016

  Warrington, United Kingdom At CPM I sold British Gas - Gas and Electricity to residential homes. We worked through a dial system - working off warm and cold leads. We were specifically tasked with maintaining high levels of compliance as the market of energy solutions is highly regulated. Any sale could take from fifteen minutes up to an hour. Very specific criteria had to be met with the challenge coming from the simple fact that everyone has gas and electric in place. To make a cold call to convince someone to… Show more At CPM I sold British Gas - Gas and Electricity to residential homes. We worked through a dial system - working off warm and cold leads. We were specifically tasked with maintaining high levels of compliance as the market of energy solutions is highly regulated. Any sale could take from fifteen minutes up to an hour. Very specific criteria had to be met with the challenge coming from the simple fact that everyone has gas and electric in place. To make a cold call to convince someone to switch on the phone lent significant challenge to the position to which I relished, specifically the cold data. Show less



Sky

• France
• Wireless Services

• Sales Through Service Advisor

  • Sep 2014 - Sep 2015

  Birchwood, Cheshire At Sky I worked on the sales through service department. That involved taking technical calls, discussing all aspects of the billing systems, and also going into detail on the various products and then up-selling on what are initially technical or billing based calls, adding Broadband and Talk as well as additional packages for TV subscribers. We had a series of targets to meet each day that included customer satisfaction and a quota of sales. I myself as a person have grew… Show more At Sky I worked on the sales through service department. That involved taking technical calls, discussing all aspects of the billing systems, and also going into detail on the various products and then up-selling on what are initially technical or billing based calls, adding Broadband and Talk as well as additional packages for TV subscribers. We had a series of targets to meet each day that included customer satisfaction and a quota of sales. I myself as a person have grew significantly under this more demanding role in regards to sales because of the nature of the calls we take. It was expected that we up-sell of the back of each call if value can be added. When a call is based purely from a sales perspective then it can be significantly easier to make that sale, however when the customer is calling to query why their bill is too high, or why they are not currently getting a service it can be more challenging to persuade someone to add to their bill, or take out an additional service while their current is enduring faults. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Business Advisor

  • Mar 2012 - Sep 2014

  Birchwood, Cheshire My role as a Small Business Advisor at Vodafone was to manage Business accounts ranging from 1-49 lines with some accounts going up to 249 lines. Duties would include managing technical queries ranging from signal issues through to manage port forwarding for internet services. I also handle billing, including detailed bill breakdown and troubleshooting of bill issues, often times ranging into five figures. It is expected that we stick to several strict targets including call time, credit lost… Show more My role as a Small Business Advisor at Vodafone was to manage Business accounts ranging from 1-49 lines with some accounts going up to 249 lines. Duties would include managing technical queries ranging from signal issues through to manage port forwarding for internet services. I also handle billing, including detailed bill breakdown and troubleshooting of bill issues, often times ranging into five figures. It is expected that we stick to several strict targets including call time, credit lost, and customer reception in the form of surveys supplied. Often an issue will range several days of weeks depending on the severity and in that situation we take ownership of the issue long term and resolve it. Other tasks involved include – correctly following data protection, insurance, credit vetting, fraud cases, upselling where possible and objection handling. Skills I have developed and continue to develop in this role include handling technical queries of many different devices. Handling financial matters is also a significant part of the role. Being able to follow many months’ worth of bills, credits, and possible system errors – as a result I have developed much stronger finance handling skills. Communication skills have increased significantly – from discussing issues internally and following it through several lines of enquiry. Show less



BT

• Belgium
• Financial Services
• 1 - 100 Employee

• Inbound Sales Representative

  • Aug 2009 - Jan 2010

  Warrington, United Kingdom My job description was inbound sales. Customers would ring up with sales queries or purchase orders. I would listen to the customer’s needs and sell them the appropriate phone, internet or television package, or a mixture of the three. Occasionally customers would come through with questions or billing requests and those I had the opportunity to deal with I did, checking billing and current contract information as well as extras on the customer’s account. The skills I called upon the achieve a… Show more My job description was inbound sales. Customers would ring up with sales queries or purchase orders. I would listen to the customer’s needs and sell them the appropriate phone, internet or television package, or a mixture of the three. Occasionally customers would come through with questions or billing requests and those I had the opportunity to deal with I did, checking billing and current contract information as well as extras on the customer’s account. The skills I called upon the achieve a sale were numerous. I would first listen to the customers questions, taking notes if required and asking my own questions to gain important information based upon what the customer was interested in. Often it would not be a sales call that came through but instead a customer service enquiry. I took this as an opportunity to investigate whether there was any products I could sell the customer. We also acted as the first line against customer retention. If a customer requested to close the service I would ask them why and what could be done differently. I would check there package and see if we could change it in an acceptable way to ensure there continued business, often with some success. Show less