Experience

JEFF SCHMITT AUTO GROUP

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Consultant

  • Mar 2005 - Mar 2023

  Initial greeting and inspection of vehicle, learning customers wants, needs and determining a path to resolve any issues they are having with the operation of their vehicle. Documenting information on job card/repair order , submitting repairs to factory warranty or protection plan, writing repair estimates and finalizing all documents after repirs completed.

• Service Manager

  • Mar 2005 - May 2017

  Managed daily operation of Service Department with three Service Consultants, nine Automotive Technicians, two Shuttle/Courtesy Transportation Drivers and Auto Detailing Department. Scheduled Service Consultant and Auto Repair Technicians training. Responsible for service sales, advertising, production, setting goals, training, customer retention, maintaining CSI scores and resolving customer concerns.

• Service Manager

  • Mar 2005 - May 2017

  Retired


Langs Chevrolet
• United States
• Individual and Family Services
• Service Consultant

  • Aug 1996 - Nov 2004