System Administrator

• May 2022 - Present

IT Support Technician

• Aug 2017 - Present

Independent Consultant

• 2015 - 2016

During this time, I provided consulting services for multiple compliances while completing flight school. Miko LLC ✔ Steered marketing and search engine optimization through the implementation of the Houzz app to support a home remodeling and construction business. Alpine Aerial ✔ Served as contract pilot and commercial 107 pilot, providing aerial photography services. InspecTools ✔ Flew drones around wind turbans to perform inspections as a contracted pilot. Traxxas ✔ Supported customer service and marketing initiatives and facilitated new store setup. ✔ Researched UPS account and filed claim for over $40,000 in undelivered package refunds. ✔ Conceptualized and implemented system for ongoing claim monitoring to ensure no packages lost during peak holiday season and leading to a reduction in losses from $40,000 in the prior year to only $300 this year. Sutinen Consulting Inc. ✔ Directed all aspects of shop operations, including employee training and customer service. ✔ Implemented employee training to increase computer sales and services by $10,000 per month in first quarter, moving company from loss trend to profitability for the first time in over one year. ✔ Sold new computer every two days while serving as outstanding employee and sales trainer for 15+ sales representatives. Sales plans and training are now being implemented companywide. Show less

Team Captain / Ground Service Agent

• 2014 - 2015

In this role, I was tasked with ensuring timely departures and ramp activities at Portland airport as well as providing comprehensive employee training. ✔ Initiated improvements in customer and employee safety, including controls on lifting heavy baggage to decrease likelihood of injuries, and improve team morale. ✔ Performed pre-flight planning including weight and balance, hourly weather updates; completed timely and accurate reports and paperwork. ✔ Marshalled aircraft, including push-back operations and coordinated ground/customer service agents. ✔ Supervised daily operations on busy SeaTac airport ramp. ✔ Created and managed daily schedule for 150 employees to ensure on-time departures. ✔ Marshalled aircraft, managed and performed de-icing of aircraft, planned for all inclement weather operations, ensured safety regulation compliance. ✔ Developed training videos for aircraft marshalling and push-backs using new electric tugs still in use today. Show less

Shift Supervisor

• 2013 - 2014

Here, I managed and directed a staff of 8-10 customer service reps and store operations during each scheduled shift. ✔ Provided excellent customer service, assigned duties, trained and coached staff. ✔ Implemented new playbook system; ensured standard operating procedures were clear and consistently followed to optimize customer service and employee morale. ✔ Improved store quality control performance in semi-annual OSHA inspections. ✔ Optimized promotional sales contests by challenging employees to meet daily shift goals and teaching them to help customers find purchases to fill their needs. ✔ Coordinated with outside vendors for equipment repair and conducted inventory, reporting on on-hand counts. ✔ Completed daily control reports and other required paperwork. ✔ Managed financial operations including banking and access to store safe. ✔ Supported cost accounting activities, as well as P&L oversight and employee training. ✔ Led shift in selling the most coffee of any other shift in addition to drinks sold at register. ✔ Prepared staff schedules and closed/opened store, regularly staying later than expected to ensure on-time completion. ✔ Facilitated with month-end accounting duties. Show less

Business Owner & General Manager

• 1997 - 2014

During this venture, I steered business operations, managing 13 staff with 9 trucks traveling to 13+ dealerships. I also conducted truck shows, coordinating detailing of between 5-27 trucks staged for clients within a 24-hour schedule. ✔ Cleared $10,000 to $20,000 within three-day show, a white glove affair reaching over 1,000 high-profile clientele. ✔ Evaluated and met customer needs, from individual to corporate project level, with goal of providing excellent service and exceeding expectations. ✔ Worked with Research & Development Team for Kenworth, Paccar and Peterbilt to ensure mock-up vehicles in top notch condition for executive management inspections and stockholder meetings. ✔ Coordinated with high level management to stage shows and photo shoots. ✔ Worked closely with Brand X Customs on Sema show vehicles bodywork and paint. ✔ New car show preparation and event coordination including Pro Detailing, Toyota, Hyundai, General Motors Corporation. ✔ Facilitated personal show car preparation including customization of Corvette for one client. ✔ Managed, trained, scheduled and coached team of up to 15 employees. ✔ Led detail teams working with General Managers at 15-20 area dealerships ranging from 300-1200 cars in inventory. ✔ Overspray removal and paint polishing, including painting contractor, insurance company and body shop referrals. ✔ Proficiently scheduled jobs, met timelines and found (often impromptu) solutions for customer challenges. ✔ Established and maintained customer relations and quality control procedures. ✔ Ensured compliance with regulatory agencies including WA Labor & Industries, OSHA, MSDS. ✔ Grew business to annual revenues approaching $300,000; managed finances including invoicing with multiple sales tax rates. ✔ Detailed cars for multi-million dollar customers, including celebrity’s. Show less