Experience

City of Merritt

• Canada
• Government Administration
• 1 - 100 Employee

• Manager of I.T. Services

  • Aug 2017 - Present

  As a one person IT department, it is my responsibility to oversee and manage all software, hardware, budgets, contractors, and projects related to IT. Manage an operating budget of $300,000 and apply for/manage several additional capital budgets annually ranging from $12,000 to $100,000 each. Provide sound direction and guidance to the senior management team for projects and procurement of software/hardware according to industry best practices. Drafted the first IT policies for the City of Merritt and instigated a documentation procedure. Implemented an employee training program for cyber security and provided additional learning as required through a lunch and learn program. Moved both mapping and accounting software from on-premises to a hosted environment. Transitioned email from an on-premises exchange server to Microsoft 365. Performed all technical maintenance, troubleshooting and upgrading related to Deskside, Server and Network infrastructure. Assessed our attack surface daily in a security review and assessment of current vulnerabilities provided by the province of British Columbia. Responsible for all backups, disaster recovery and business continuity plan. Show less



Elections BC

• Canada
• Government Administration
• 1 - 100 Employee

• Technical Officer

  • Mar 2017 - Jun 2017

  Recruited to install and maintain all hardware and software in the Fraser-Nicola District Electoral Office and provide technical support to all office staff and field staff. Installed the entire network, print server, printers, and configured over 80 laptops for the Merritt District Electoral Office. Managed all information technology in the office as well as in the field. Recruited to install and maintain all hardware and software in the Fraser-Nicola District Electoral Office and provide technical support to all office staff and field staff. Installed the entire network, print server, printers, and configured over 80 laptops for the Merritt District Electoral Office. Managed all information technology in the office as well as in the field.



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Deskside Support Analyst/Coordinator

  • May 2013 - Mar 2017

  Provided Information Technology support and recommendations to Directors, VPs and EVPs of Suncor. Resolved issues related to video and audio conferencing. Facilitated communication between Suncor contractors and Suncor employees. I was the most senior member of the team in Fort McMurray. Provided Information Technology support and recommendations to Directors, VPs and EVPs of Suncor. Resolved issues related to video and audio conferencing. Facilitated communication between Suncor contractors and Suncor employees. I was the most senior member of the team in Fort McMurray.



Corporate Networks

• Fort McMurray, Alberta

• On-site Team Lead/Technical Specialist

  • Oct 2011 - May 2013

  Managed small business and municipal client relationships. Managed acquisition projects and created project budgets. Gathered project requirements. Performed on-site team lead and customer relation duties. Created written procedures for internal use on all types of technical work. Mentored new technicians and taught them industry best practices. Managed small business and municipal client relationships. Managed acquisition projects and created project budgets. Gathered project requirements. Performed on-site team lead and customer relation duties. Created written procedures for internal use on all types of technical work. Mentored new technicians and taught them industry best practices.



Acrodex

• Information Technology & Services
• 1 - 100 Employee

• Senior Technical Support/Team Lead

  • May 2009 - Oct 2011

  Scheduled work for approximately fifteen level 2 technicians. Provided escalated technical support for all IT technicians on the Syncrude site. Mentored junior technicians and co-op students who possessed little to no experience or required skills for their position. Created weekly reports on technician efficiency and service level requirements for the area manager. Provided QA feedback daily. Scheduled work for approximately fifteen level 2 technicians. Provided escalated technical support for all IT technicians on the Syncrude site. Mentored junior technicians and co-op students who possessed little to no experience or required skills for their position. Created weekly reports on technician efficiency and service level requirements for the area manager. Provided QA feedback daily.



Lake City Casinos

• Penticton, BC

• Dealer Supervisor

  • May 2002 - Apr 2009

  Supervised dealers and clients. Coached union members and dealt with conflict between team members. Provided “Game Protection” for table games. Mentored new dealers, and new dealer supervisors. Supervised dealers and clients. Coached union members and dealt with conflict between team members. Provided “Game Protection” for table games. Mentored new dealers, and new dealer supervisors.



Okanagan University College

• Kelowna, BC

• Lab Monitor/Tutor

  • Sep 1999 - Apr 2005

  Monitored computer labs and supervised students. Maintained the PCs, printers, and network in multiple student computer labs. Tutored first and second year students in Various Computer Programming Languages, Calculus, Chemistry, Biology, and Physics. Monitored computer labs and supervised students. Maintained the PCs, printers, and network in multiple student computer labs. Tutored first and second year students in Various Computer Programming Languages, Calculus, Chemistry, Biology, and Physics.