Purchasing Manager

• Feb 2021 - Present

Senior Customer Relations Specialist / Quality Analyst

• Aug 2013 - Nov 2019

Offered a permanent position with Nationstar Mortgage based on my performance for them as a Consultant with Colvin Resources Group. Customer Relations Specialist II. This position evolved into an acting managerial role for 3 onshore and 17 offshore employees. Accepted a Senior Quality Analyst role in December 2018. Offered a permanent position with Nationstar Mortgage based on my performance for them as a Consultant with Colvin Resources Group. Customer Relations Specialist II. This position evolved into an acting managerial role for 3 onshore and 17 offshore employees. Accepted a Senior Quality Analyst role in December 2018.

Independent Consultant

• Feb 2013 - Aug 2013

Customer Relations Specialist II. I am the primary liaison with which state agencies and members of congress submit customer concerns they receive from their constituents. Customer Relations Specialist II. I am the primary liaison with which state agencies and members of congress submit customer concerns they receive from their constituents.

Litigation Consultant

• Feb 2012 - Jan 2013

Major financial institution – MERS Rule 14 liability assessment, proof of claim review, trustee statement compliance. Review numerous types of legal filings, mortgage and bankruptcy documents to determine accuracy and client risk. Proficient in MS Office Word, PowerPoint and Excel 2003 and 2007, LSAMS, RADAR, VendorScape, DRI, Mainframe, Altel (MSP), LPI, Bankruptcy Tracking System, CMS, iPortal, Sharepoint, iSeries, BAPS, AS400, and Aacer systems, as well as trustee sites such as National Data Center, Bankruptcy Link, 13Network.com, and Trustee13.com.

Special Release Services Administrator

• Feb 2009 - Feb 2012

Consumer real property bankruptcy delinquency and court compliance monitoring and stay relief initiation. Extensive legal process and document knowledge in multiple jurisdictions for multiple clients. Litigation services such as preparation of Affidavits, Motions, Notices and various other court filings. Review of Proof of Claims for accuracy per the terms of the bankruptcy plan and subsequent Orders. Consumer real property bankruptcy delinquency and court compliance monitoring and stay relief initiation. Extensive legal process and document knowledge in multiple jurisdictions for multiple clients. Litigation services such as preparation of Affidavits, Motions, Notices and various other court filings. Review of Proof of Claims for accuracy per the terms of the bankruptcy plan and subsequent Orders.

Team Lead

• Sep 2007 - Feb 2009

Developed procedures for effective resolution of foreclosure stalling problems such as title issues, probate, payment disputes, property damage, government seizures and various types of litigation.Trained and supervised a team of 12 employees that managed approximately 2,500 Litton foreclosure files that were delayed due the above issues

Foreclosure Specialist

• Feb 2007 - Sep 2007

Litton Loan Servicing client services, foreclosure timeline management in multiple statesSelected as founding member of the Complex Issues Team in September 2007

Passenger Service Agent

• Apr 2001 - Jan 2007

Assist passengers with all areas of air travel including reservations, ticketing and boarding. Experience as Screening Coordinator and three years experience as acting Operational Supervisor, overseeing five to fifteen employees. Assist passengers with all areas of air travel including reservations, ticketing and boarding. Experience as Screening Coordinator and three years experience as acting Operational Supervisor, overseeing five to fifteen employees.