Experience

Tailored Label Products, Inc. (TLP)

• United States
• Printing Services
• 1 - 100 Employee

• Digital Scheduling Coordinator

  • Aug 2021 - Present

  - Ensure accuracy of production tickets, documenting necessary changes as needed.- Determine difficulty of project and identify if additional time and/or resources are needed for successful project completion.- Plan production orders with respect to material requirements and press capacity.- Manage production schedules for digital wide format presses and various finishing equipment to meet customer delivery requirements.- Maintain material stock min/max levels and review usage.- Purchase any necessary stock from approved suppliers.- Establish and maintain relationships with vendors and suppliers to ensure on-time delivery.- Communicate trends, aging product, and replenishments needed.- Assist in expediting and prioritizing production orders.- Utilize ERP system to update information pertaining to material requirements, procedures, and press usage.- Communicate effectively and professionally with all departments regarding projects, interfacing with production personnel, Purchasing, Customer Service, Sales, and Shipping Department on job status and production issues.- Produce reports as necessary to review production and planning needs.- Understand materials, pre-press and press capabilities, manufacturing processes, shipping procedures, and quality standards and documentation.

• Customer Account Coordinator

  • May 2016 - Jul 2021

  - Establish business relationships with clients to ensure account longevity and increase future account growth.- Responsible for client inquiries, facilitating estimate requests, order processing, job tracking and project management to ensure client expectations are met. - Communicate effectively and professionally with all departments regarding projects. - Utilize ERP system to enter and track orders from concept to completion. - Understand materials, pre-press and press capabilities, manufacturing processes, shipping procedures, and quality standards and documentation. - Determine difficulty of project and facilitate pre-production meetings when necessary to ensure customer quality standards and expectations are met. - Manage customer inventory programs. Understand and implement customer forecasts. Communicate trends, aging product, replenishments needed, and obsoleting outdated product as necessary. Conduct physical counts as necessary and resolve discrepancies as needed.- Ensure accuracy of job tickets, document all necessary changes as project progresses. - Ensure client retention by partnering with client to service their needs and communicate at a high level according to their communication preference.- Research closed job tickets to determine potential errors. Resolve job ticket errors, determine if product samples are available and work with client in a timely manner.



Florentine Opera Company

• United States
• Performing Arts
• 1 - 100 Employee

• Chorister (Tenor)

  • Oct 2006 - Oct 2019

  Performed in 30 productions in varying roles. Performed in 30 productions in varying roles.



CL&D

• United States
• Printing Services
• 1 - 100 Employee

• Account Representative

  • Jul 2014 - Apr 2016

  • Communicate effectively while acting as a liaison between clients and CL&D on multiple accounts• Establish and maintain productive relationships by providing dedication and complete customer service• Manage multiple projects internally by working closely with operations in order to ensure all jobs are completed and deliveries are made on time • Work effectively with other team members to accomplish work and departmental projects• Identify continuous opportunities for growth and improvement in existing accounts• Represent clients internally by communicating their expectations to ensure customer satisfaction



Craft Brew Labels Powered By Lauterbach Group, Inc

• United States
• Printing Services
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2011 - Jul 2014

  Managing several Prime Marking and Direct Mail label clients in a flexographic printing environment. Responsible for project management and processing print orders, handling client artwork and proofs with an on-line digital proofing system; utilizing on-line meetings to preflight art. Main point-of-contact for clients, sales, pre-press, print department, finishing department, and shipping. Managing several Prime Marking and Direct Mail label clients in a flexographic printing environment. Responsible for project management and processing print orders, handling client artwork and proofs with an on-line digital proofing system; utilizing on-line meetings to preflight art. Main point-of-contact for clients, sales, pre-press, print department, finishing department, and shipping.



First Edge Solutions

• Customer Service Representative

  • Aug 2009 - Jan 2011

  Responsible for managing, maintaining, retaining and promoting growth for multiple clients. Estimate and plan print runs and direct marketing campaigns. Responsible for handling client artwork, proofs and press checks. Work with production staff to maintain all jobs from start to finish. Main point-of-contact for clients, sales, pre-press, print department, finishing department, and shipping. Responsible for managing, maintaining, retaining and promoting growth for multiple clients. Estimate and plan print runs and direct marketing campaigns. Responsible for handling client artwork, proofs and press checks. Work with production staff to maintain all jobs from start to finish. Main point-of-contact for clients, sales, pre-press, print department, finishing department, and shipping.



Phoenix Color

• Printing Services
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2006 - Sep 2009

  Managing multiple accounts and print runs from start to finish for a leading plastics and cover print company. Responsible for planning and processing print orders, handling client artwork and proofs. Main point-of-contact for clients, estimating, sales, pre-press, print department, finishing department, and shipping. Following and maintaining all jobs from start to finish. Managing multiple accounts and print runs from start to finish for a leading plastics and cover print company. Responsible for planning and processing print orders, handling client artwork and proofs. Main point-of-contact for clients, estimating, sales, pre-press, print department, finishing department, and shipping. Following and maintaining all jobs from start to finish.



ADVO, Inc.

• Graphics Print Coordinator

  • Jan 2006 - Oct 2006

  Responsible for handling multiple high volume, high revenue print runs from start to finish. Main point of contact for clients, artists, printers, distribution and sales. Proofing all printed material. Responsible for handling multiple high volume, high revenue print runs from start to finish. Main point of contact for clients, artists, printers, distribution and sales. Proofing all printed material.



Conley Media

• Art Director

  • Sep 2002 - Dec 2005

  Retail, classified, help wanted, and legal ad design, page layout and artwork manipulation. Managing of Composition Department, leading art direction and other managerial duties. Retail, classified, help wanted, and legal ad design, page layout and artwork manipulation. Managing of Composition Department, leading art direction and other managerial duties.



Strong Capital Management

• Graphic Designer/Layout Artist

  • Feb 2002 - May 2002

  Produced educational posters and flyers, promotional materials and presentation books for Strong's Retirement Plan Services Department. Produced educational posters and flyers, promotional materials and presentation books for Strong's Retirement Plan Services Department.