Experience

Clark College

• United States
• Higher Education
• 700 & Above Employee

• Graduate

  • Apr 2018 - Present

  Instrumentation Automation Mechatronic Associates degree. Mechatronic engineering is a multidisciplinary branch of engineering that focuses on the engineering of both electrical and mechanical systems, and also includes a combination of robotics, electronics, computer, telecommunications, systems, control, and product engineering. Instrumentation Automation Mechatronic Associates degree. Mechatronic engineering is a multidisciplinary branch of engineering that focuses on the engineering of both electrical and mechanical systems, and also includes a combination of robotics, electronics, computer, telecommunications, systems, control, and product engineering.



EarthLink

• United States
• Telecommunications
• 700 & Above Employee

• Trouble Resolution Technician

  • Oct 2012 - Nov 2017

  • Provided first & second level Customer technical support in the resolution of issues with their Business Telecommunications & Internet service. • Self-motivated, client-centric, and possess the ability to apply dynamic policies and knowledge to resolve complex issues. • Utilize networking, hardware, and software skills to diagnose, qualify, and resolve client issues • Used comprehensive troubleshooting skills of facility, service, and feature-based issues on a converged voice and data network • Initiate second level diagnostics and additional testing and data gathering to resolve tickets or document information needed for next level support • Clearly communicate the diagnostic findings/results with the customer, set customer expectations accordingly, responding to any additional questions the customer may have in a professional manner. • Initiated & followed up on vendor or internal & external suppliers trouble tickets, internal dispatches, coordinate with other internal and external organizations as needed, and meet MTTR and customer status expectations • Act as the primary customer point of contact for the customer throughout the life of a ticket, responsible for providing the customer with regular status updates on Trouble Ticket progress, setting realistic expectations, and verify resolution • Prioritize work to meet or exceed client expectations • Demonstrated uncompromised integrity by acting and communicating openly, honestly and fairly • Maintained a strong working understanding of voice network architecture, network/circuit testing processes, IP networking fundamentals, T1, Sonet, DSL & voice installation/troubleshooting procedures • Worked with MetaSwitch, Cisco, Adtran & numerous other manufacturers of Telecom & Data networking equipment • Worked varied shifts to fulfill customer contact availabilities requirements Show less



Linkmont Inc

• Lead Technician

  • Aug 2012 - Sep 2012

  Performed Removal and Installation of vehicle status recording system on Tri-Met buses. Performed system turn-up and system acceptance testing. Performed Removal and Installation of vehicle status recording system on Tri-Met buses. Performed system turn-up and system acceptance testing.



Tellabs Inc

• Field Service Engineer

  • Nov 2000 - Jan 2012

  Naperville, IL * Performed DCS System Acceptance Test and Turn-ups on 532, 5320L, 5500, 5500NGX Digital Cross Connect systems & 3600 VQE Systems & 8800 and 8600 Carrier Ethernet routers * Performed System Audits, Hardware & Software Upgrades, Modifications, Troubleshooting, Training & Repairs on the above systems. Used Procomm and several other Terminal communications programs. * Work Autonomously from my Home Office traveling to Customer sites across Western US & Canada. * Provisioned circuits from DS0 to OC3 for various testing needs and customer traffic moves. * Managed teams of FSE's to complete complex tasks at customer sites on larger equipment. Show less



Tellabs

• United States
• Information Technology & Services
• 700 & Above Employee

• Field Service engineer

  • 2000 - 2012



PacifiCorp

• United States
• Utilities
• 700 & Above Employee

• Telecommunications Analyst

  • Apr 1999 - Nov 2000

  Conducted new technology &, new equipment studies, blanket purchase contract re-bids & system performance reports * Recommended, Did Preliminary Engineering on a OSS system & SNMP compliant telecom equipment to be implemented. * Recommended, Engineered & Configured a multi-point DCS (Tellabs 532LS/532) system. Provisioned all the circuits in advance for the cut over. * Engineered several Telecommunications & Private Radio installations. * Did circuit design and provisioning * Oversaw numerous As-built documentation projects * Fielded and resolved technical requests from the O&M technicians Show less



GENERAL COMMUNICATIONS INC

• Senior Network Technician

  • Apr 1994 - Apr 1999

  Adak, AK & Prudhoe Bay, AK * Maintained C band Satellite earth station & private telecommunications system, which included 7.2, 9 &13 Meter Dishes, LNR & Locas LNA's, Vertex Drive system, Walton Diesel Deice system, Varian 400Watt Transmitters, LNR up & down conversion equipment, EFData & Fairchild modems & backup switching systems, Granger & DSC Echo Cancellers & Transcoders, ITT, Aydin, Telco & Telecom Channel banks, Various DSUs & CSUs, PCSI & RAD Multiplexers, Short haul Fiber Optic links, Harris-Farinon & California Microwave Digital Microwave radios, Rolm 9751 Model 40 & 50 PBX's, associated Voicemail & ACD. Tellabs Titan 530/532 DACS, small SCADA system and CATV system. Worked with Private Line & MTS including DSL & ISDN service to the T3 level. * Operated & Maintained Kato & John Deere generators, Emerson Uninterrupted Power Source equipment, Rectifiers, Inverters, Battery plants, Primary & Secondary power distribution equipment. * Programmed, Maintained & installed Motorola & GE VHF & UHF radios, repeaters & phone patch equipment & Ericsson EDACS 800 Mhz Trunk Radio Mobile and Base station equipment. Conducted radio coverage surveys. * Installed, Serviced & Retrained Antennas and other equipment on 200 foot towers. * Performed Customer Service Calls on customer site equipment. * Installed Private Line circuits and Performed the Customer Acceptance Testing and Selloff. Show less



RESEARCH PLANNING INC

• Supervisory Remote Site Engineer

  • Aug 1989 - Apr 1994

  Naval Ocean Processing Facility Detachments at Adak, AK, Pacific Beach, WA & Midway Island Maintained C band Satellite data relay earth station, Landbased Undersea Sonar systems & associated DEC & AT&T minicomputer systems, VHF & UHF radios systems and paging equipment, Operated & Maintained Detroit Diesel generators, Exide & Emerson Uninterrupted Power Source equipment, Primary & Secondary power distribution equipment, Operated & Maintained Secure Voice & MODEL 40 Teletype communication equipment, Researched & Installed Facility & Equipment engineering changes, Served as Site liaison for outside contractors, Supervised work force of 4 persons at remote location, Conducted Site surveys & Initial project material & manpower estimates Show less



GTE GOVERNMENT SYSTEMS CORP

• Field Representative

  • Jul 1986 - Aug 1989

  Designed Direction Finding display unit, Authored Technical manuscripts & Field Change Documentation. Designed, Constructed, & Installed Field Change Kits. Drafted Proposals & Facility Improvement requests. Operated & Maintained VHF & UHF portable radios, & Programmed Hewlett Packard & Apple Computers. Served as Liaison for subcontracted projects. Proficient in the use & programming of automated test equipment for Systems Analysis, Spectrum Analysis, RF path performance, Signal Quality measurements and Digital Analysis. Show less



ELECTRONIC SUPPORT SYSTEMS Inc

• Field Service Technician

  • Dec 1985 - Jul 1986

  Performed production line testing & repair including Customer Final Acceptance Testing, Field return estimates & repairs, On-Site Equipment installation, repairs, Customer Classroom and on-the-job training, Prototype construction & debugging, Customer Service Calls on Special Purpose Electronic Warfare equipment, Developed & Delivered Training materials, including Curriculum & Training Aids, Tested & Maintained Special Purpose Electronic Warfare equipment & associated DEC 11/780 computer equipment Show less



Naval Submarine School Groton, CT SASITS Work Center

• Supervisor/Instructor

  • Feb 1983 - Nov 1985



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Submarine Qualified Electronic Technician

  • Jul 1977 - Nov 1985



Naval Submarine School Groton

• Certified Instructor

  • Feb 1982 - Mar 1983

  Managed Manpower, Managed Spares & Operating Budget, Submarine Advanced Signal Training System Operation & Maintenance Supervisor, Developed automated system testing software, maintained & programmed Hewlett Packard minicomputers, Developed microcontroller machine language software for system maintenance, Developed & Implemented a planned maintenance system for the SASITS system, Tested & Maintained EMI/RFI shielded rooms, Served as Liaison for other Naval & Civilian personnel during special evolutions & equipment installations, Operated & Maintained numerous Electronic Warfare Suites. USS Guitarro SSN 665 San Diego,CA Electronic Div. Work Center Supervisor Show less



CT Training Systems

• Maintenance Technician

  • Oct 1981 - Feb 1982



USS Billfish SSN

• Electronic Technician

  • Jul 1979 - Oct 1981

  676 Groton, CT Electronics Div. Work Center Supervisor; Managed Manpower, Managed Spares & Operating Budget, Supervised & Performed preventative & corrective maintenance efforts, Managed equipment maintenance records including test, performance & certification documentation, Served as Ships Liaison for other Naval & Civilian personnel during special evolutions, Planned & conducted several Maintenance upkeep periods, Operated & Maintained Electronic Warfare, Radio Direction Finding, Navigation, Radar & Communication Equipment., Qualified as Quality Assurance Inspector Show less