Experience

NHS Gloucestershire

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Directory of Services Lead

  • Dec 2014 - Present

  Populating and maintaining a robust and comprehensive Directory of Services across the South West of England. This information is used by a host of providers including 111 nationwide, South West Ambulance Service and GP surgeries across Gloucestershire, Wiltshire and other areas. Populating and maintaining a robust and comprehensive Directory of Services across the South West of England. This information is used by a host of providers including 111 nationwide, South West Ambulance Service and GP surgeries across Gloucestershire, Wiltshire and other areas.



NHS Gloucester Hospitals Trust

• Gloucester

• IT Systems Trainer and Support

  • Sep 2012 - Dec 2014

  Implementation of the new rostering systems for all staff across the Trust. Training, administration and support. Implementation of the new rostering systems for all staff across the Trust. Training, administration and support.



Capita Real estate and infrastructure

• United Kingdom
• Civil Engineering
• 400 - 500 Employee

• Customer Support Supervisor

  • Apr 2009 - Sep 2012



Interserve

• United Kingdom
• Construction
• 700 & Above Employee

• Helpdesk Supervisor

  • Jul 2006 - Mar 2009

  Leading a team of customer service advisors on behalf of the FM for Croydon Council's buildings and open spaces. Arranging meetings and functions for the Mayor, Leader, Councillors and Council staff. Organising engineers and prioritising works Exceeding high customer service KPIs Leading a team of customer service advisors on behalf of the FM for Croydon Council's buildings and open spaces. Arranging meetings and functions for the Mayor, Leader, Councillors and Council staff. Organising engineers and prioritising works Exceeding high customer service KPIs