Experience

Outdoor Gear Exchange

• Retail
• 1 - 100 Employee

• Online Customer Service Manager

  • May 2018 - Present

• Online Customer Service

  • May 2016 - May 2018

  Excellent customer service through phone, email, and LivechatDirecting incoming store and online sales trafficDeep knowledge of outdoor products, apparel, and salesmanshipResolving complex orders and customer requestsProcessing/Issuing Returns

• Accessories Retail Specialist & Customer Service/Loss Prevention Officer

  • Apr 2015 - May 2018

  Work in conjunction with the buyers to keep the store stocked with accessories to enhance individuals experience in the outdoors. Some task include merchandising, branding, and networking.In conjunction, the Customer Service & Loss Prevention Officer is responsible for ensuring the Customer is receiving the quality of service out organization expects. I also audit merchandise, assist staff with duties, and deal with troubled customers. Work with Burlington Police to ensure the store's experience is consistent. Show less



Wheels of Change

• United States of America

• Manager

  • Sep 2014 - Mar 2015

  A cross-country bike ride to celebrate life and use the bike as a medium for self change and introspection. A journey that started in Vermont and went down to Florida and then to California. A cross-country bike ride to celebrate life and use the bike as a medium for self change and introspection. A journey that started in Vermont and went down to Florida and then to California.



YMCA of Greater Springfield

• West Springfield, Massachusetts

• Ropes Course Director

  • Jun 2014 - Aug 2014

  -Planned and implemented three age appropriate programs per day for over 300 at-risk youth -Help plan and organize special events such as ‘Tough Mudder’, Family Nights, and Camp Overnight -Designed enhanced climbing programs including Adaptive Climbing and Glow Climbs -Responsible for offering and leading group initiatives, trust activities, and developing specific skills to climb the elements of the ropes course. -Responsible for providing safe, supportive environment for all campers while camp is in session. Show less



Camp Harvard

• Day Counselor/Night Sitter

  • Jun 2012 - Jun 2014

  Attended daily programs with an assigned camper, and keeping them occupied and entertained as their parents attended fun programs and events put on by the Harvard Alumni Association. Attended daily programs with an assigned camper, and keeping them occupied and entertained as their parents attended fun programs and events put on by the Harvard Alumni Association.



Denver Parks and Recreation: Adaptive Recreation

• Denver, Colorado

• Intern

  • Jan 2014 - Apr 2014

  -600 hours (15 consecutive 40 hour weeks) of professional experience with Certified Therapeutic Recreation Specialists. -Follow City of Denver protocols, procedures, and/or guidelines for the safe and smooth operation of the program. -Encourage interactions of the participants and provides necessary assistance to facilitate maximum independence and enjoyment of the program. -Participate in meetings by asking questions, providing feedback and possible solutions thereby increasing the intern’s knowledge of community recreation programs. -Lead and assist with activities as assigned including but not limited to planning, leadership and final program evaluation. Internship will include approximately 20 hours of direct program involvement with participants per week. -In consultation with internship supervisor, plans, organizes, coordinates, conducts, and evaluates at least one special project or trip independently. - Work a percentage of time in existing programs in student's area of interest and a percentage of time in a broad range of program offerings with varied populations. Supervisor will work directly with intern to design a mutually beneficial internship experience. -Develop goals with specific objectives for the internship with time-lines. -Become acquainted with community resources and services for people with disabilities through visitations, attendance at community meetings and reading current literature. -Assist the Adaptive Recreation staff with tasks such as transportation, purchasing food and supplies, assessments, publicity, pre-trip meetings, and other duties as assigned. -Meet weekly with supervisor to review program involvements, clarify procedures, review internship objectives, discuss concerns, and ask lots of questions. Show less



East Campus

• Maintenannce

  • Aug 2012 - 2014

  Maintenance of the Facility and Property of East Campus at Springfield College. Maintenance of the Facility and Property of East Campus at Springfield College.



Camp Massasoit

• Camp Counselor

  • Jun 2012 - Aug 2013

  Enhance the campers experience at Camp Massasoit, as well as provide leadership and support for campers and counselors. Enhance the campers experience at Camp Massasoit, as well as provide leadership and support for campers and counselors.