Jim Caggiano

Senior ServiceNow Architect at CDI LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Ringwood, New Jersey, United States, JE
Skills

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Al Spahn

Jim is a hard-working, creative professional that brings a lot of development and infrastructure experience to any table. Thorough, intelligent and always on top of his projects, he looks at ways to ensure a project is done on-time, on-spec and on budget. Jim is a great part of any team.

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Credentials

  • ITIL Foundation Certificate in IT Service Management (ITILF)
    EXIN
    Mar, 2013
    - Nov, 2024
  • Certified Application Developer
    ServiceNow
  • ServiceNow Certified Implementer - Legacy
    ServiceNow
  • ServiceNow Certified System Administrator
    ServiceNow

Experience

  • CDI LLC
    • United States
    • Information Technology & Services
    • 500 - 600 Employee
    • Senior ServiceNow Architect
      • Jun 2018 - Present

      ServiceNow Architect for domain separated MSP environment. Development and deployment covers full usage of the ServiceNow platform. ServiceNow Architect for domain separated MSP environment. Development and deployment covers full usage of the ServiceNow platform.

  • Switchtrack Software, LLC
    • Ringwood, NJ
    • President
      • Sep 2009 - Present

      Development shop specializing in ServiceNow, Integrations, ServicePortal, ITIL, AngularJS, REST, SOAP, ASP.NET, WCF, Web Services, Html 5, JavaScript, jQuery, Silverlight, WPF and Map Technologies. Development shop specializing in ServiceNow, Integrations, ServicePortal, ITIL, AngularJS, REST, SOAP, ASP.NET, WCF, Web Services, Html 5, JavaScript, jQuery, Silverlight, WPF and Map Technologies.

  • Align
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • ServiceNow Architect
      • Feb 2016 - Jun 2018

      ServiceNow Manager and Architect for domain separated MSP environment. Development and deployment covers full usage of the ServiceNow platform along with the newer technology of the Widget/AngularJS Service Portal. Current implementation is based on all current releases using the most cutting edge technologies available. ServiceNow Manager and Architect for domain separated MSP environment. Development and deployment covers full usage of the ServiceNow platform along with the newer technology of the Widget/AngularJS Service Portal. Current implementation is based on all current releases using the most cutting edge technologies available.

  • Linium a Cognizant Company
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • ServiceNow Solutions Consultant
      • Sep 2012 - Jan 2018

      Administered and developed against the ServiceNow platform for DTCC, Blue Cross Blue Shield and Richemont. Along with creating the frontend of the Linium MSP portal in ServiceNow. Also created a standalone ITAM data tool used for the discovery and collection of Pain Points and the tracking of Workshop meeting notes. Administered and developed against the ServiceNow platform for DTCC, Blue Cross Blue Shield and Richemont. Along with creating the frontend of the Linium MSP portal in ServiceNow. Also created a standalone ITAM data tool used for the discovery and collection of Pain Points and the tracking of Workshop meeting notes.

  • VideoBank
    • Product Manager
      • Apr 2009 - Sep 2014

      Sr. Product Manager for military Thin Client Applications. Microsoft shop designing Silverlight, Html 5, WPF, ESRI, WCF and ASP.NET applications. Sr. Product Manager for military Thin Client Applications. Microsoft shop designing Silverlight, Html 5, WPF, ESRI, WCF and ASP.NET applications.

  • TRANZACT
    • United States
    • Advertising Services
    • 700 & Above Employee
    • Contract Developer
      • Jan 2009 - Sep 2009

      Developer working with the following technologies: .NET up to 3.5, Silverlight, Watin, NUnit, XUnit, MVC, Resharper, SVN, to name a few. Besides working on DirecTV Order Management System I also designed custom test framework to execute Unit Test and Smoke Test. Developer working with the following technologies: .NET up to 3.5, Silverlight, Watin, NUnit, XUnit, MVC, Resharper, SVN, to name a few. Besides working on DirecTV Order Management System I also designed custom test framework to execute Unit Test and Smoke Test.

  • Benefitplan Manager
    • CTO
      • Mar 2002 - Dec 2008

      Everything under the sun that has to do with IT and application development. All Microsoft shop using .NET as our development framework. Developed a Benefits Administration package that featured Open Enrollment, Cobra Administration, Portal for Employees and Benefit Administrators. Also Network admin for IIS, SQL Server2000/2005 and MS Exchange. Everything under the sun that has to do with IT and application development. All Microsoft shop using .NET as our development framework. Developed a Benefits Administration package that featured Open Enrollment, Cobra Administration, Portal for Employees and Benefit Administrators. Also Network admin for IIS, SQL Server2000/2005 and MS Exchange.

  • Point Media
    • Senior Software Developer
      • Jan 2000 - Mar 2002

      Video kiosks at gas pumps to sell products and entertain customers pumping gas. Cool idea that was ahead of it's time and never took off before the money ran out.. Microsoft shop Classic ASP, VB6 backend. Video kiosks at gas pumps to sell products and entertain customers pumping gas. Cool idea that was ahead of it's time and never took off before the money ran out.. Microsoft shop Classic ASP, VB6 backend.

Education

  • Rider University

Community

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