Healthcare Specialist

• Apr 2020 - Present

General Manager

• 2017 - 2020

Caring Transitions of North Puget Sound, serving areas north of Seattle. We assist Seniors with Downsizing, Relocation and Estate Sales. Caring Transitions of North Puget Sound, serving areas north of Seattle. We assist Seniors with Downsizing, Relocation and Estate Sales.

Administration

• 2004 - 2017

• Provided management oversight and administration for busy clinic operations at Seattle Pain Centers, serving chronic pain patients, scheduling appointments, ordering supplies, managing budgets and providing HR support in staff recruitment, performance evaluation and development. • Directed daily operations of nurse staffing/homecare/home health agency with 20 branch locations at Nurses PRN, consisting of both franchises and company owned stores. • Maintained strong relationships and open communication with physicians and healthcare professionals. • Oversaw in-house and 3rd party facilities and grounds maintenance. • Managed budgets to ensure all payments and operating expense obligations were met within budgets. • Accredited suppliers for its pharmacy and laboratory operations and nursing care needs. • Ensured proper organization and maintenance of medical records and documents. Show less

• 1997 - 2004

Sales & marketing• Boosted occupancy rate at Rainbow Vision by 45% percent while reducing overtime expenses by 75%. • Increased sales revenue at Lifelines Care by 53%, achieving more than $1.5M in first year and $2M in second year due to recruitment and retention efforts.• Grew the Nurses PRN branch from $0.5M in 1993 to $2M in 1996 while maintaining gross margins of about 30%.• Achieved profitability targets at Westway’s Staffing reaching $1M in sales within the first year of tenure.Operations Management • Developed operating plans for Assisted /Independent Living floor for Urgent care clinic in Southwest Alaska.• Managed day-to day operations for all departments in a large, independent Assisted Living community at Albuquerque Grand Senior Living, overseeing budgeting, payroll, and marketing operations.• Ensured timely payroll operations for salaried and contractual employees. • Provided logistics oversight to community outreach healthcare programs and projects as well as company-sponsored events for employees and partners. Show less

• Jan 1988 - 1997

• Managed, supervised, motivated, and trained employees while ensuring manpower complements were adequate to meet the volume of daily patients. • Ensured that staffing levels were appropriate for the number of patients treated in a given day.at Nez Perce.• Resolved conflicts and maintained work security, harmony and an environment conducive to high productivity.• Conducted onboarding of new hires on policies and procedures and oversaw development of training materials in promoting continued staff education. Show less