Experience

Beshenich Muir & Associates

• United States
• Defense and Space Manufacturing
• 1 - 100 Employee

• Systems Architecture Support

  • Jun 2018 - Present

  Provided support to the development, refinement and staff coordination of operational and system architecture, test/mission threads and interoperability issues related to the Tactical Mission Command, Strategic Mission Command. and emerging Mission Command product line capabilities documents, to include CPOF, Global Command and Control System Army/ Joint Command and Control (GCCS-A/JC2), Command Post Computing Environment (CPCE), the Mission Command Workstation thick client, and thin clients. Reviewed Product Change Requests (PCRs) for test threads and data flow diagrams for operational consistency and reported findings and recommendations to the Contracting Officer’s Representative (COR). There are approximately one hundred test threads that needed to be reviewed and change recommendations made, if needed, on operational necessity and desired/required capability. Prepared, maintained and updated Information Exchange Requirements (IERs) matrices for Command Post of the Future (CPOF)/Battle Command Workstation/thick client, GCCS-A/JC2, and the Mission Command thin client. Analyzed the Army Battle/Mission Command issues related to the integration and testing of Mission Command systems in view of Test Threads, Data Flow Diagrams, and IERs. Reviewed Test Incident Reports (TIRs) identified during developmental testing; and, formal testing conducted by the Army Test and Evaluation Command (ATEC), Director, Operational Test & Evaluation (DOT&E), Army Interoperability Certification (AIC) and Coalition Interoperability Assurance Verification (CIAV) testing at the Central Technical Support Facility (CTSF), Joint Interoperability Test Command (JITC), and the Joint Systems Integration Center (JSIC) to determine if the Test Incident was conducted IAW an approved test thread, data flow diagram, and/or IER. Attended and participated in Training and Doctrine Command (TRADOC) Integrated Concept Development Teams (ICDTs), JCIDS related review forums and boards.



UICGS / Bowhead Family of Companies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Field Service Engineer

  • Jun 2016 - May 2018

  Senior Field Support Representative for the Midwest region. His area of responsibility lies within the entire Midwest. Responsible for assisting US Army active and reserve component forces in configuring and integrating mission command information systems. Though home station was Fort Riley, KS to support all units on posts, he traveled to numerous other posts, in and out of state to assist in the training of Mission Command (MC) systems for the soldiers. Senior Field Support Representative for the Midwest region. His area of responsibility lies within the entire Midwest. Responsible for assisting US Army active and reserve component forces in configuring and integrating mission command information systems. Though home station was Fort Riley, KS to support all units on posts, he traveled to numerous other posts, in and out of state to assist in the training of Mission Command (MC) systems for the soldiers.



AASKI Technology

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Western Region Manager

  • Jun 2014 - Apr 2016

  Western Regional Manager for 19 Field Service Representatives (FSR) from the Mississippi River west to the Pacific Ocean, and to include Korea, Japan, Australia and Germany. This entailed tracking a myriad of reports to ensure all paperwork was correctly and timely filed. Assigned FSRs to missions and ensured that properly trained FSR’s were matched against specific Mission Command or Enterprise systems to ensure all missions were sourced and completed on time with no delays. Western Regional Manager for 19 Field Service Representatives (FSR) from the Mississippi River west to the Pacific Ocean, and to include Korea, Japan, Australia and Germany. This entailed tracking a myriad of reports to ensure all paperwork was correctly and timely filed. Assigned FSRs to missions and ensured that properly trained FSR’s were matched against specific Mission Command or Enterprise systems to ensure all missions were sourced and completed on time with no delays.



Computer Science Corporation

• Computer Networking Products
• 400 - 500 Employee

• Systems Analyst Software, Senior Lead

  • Jul 2010 - Jun 2014

  Technical subject matter expert and provided technical, training and limited logistics support for Tactical Mission Command (TMC) systems resulting in the timely and accurate resolution of technical issues worldwide. This support included conducting analysis and developing solutions in the application of information technology as it related to Command, Control, Communications, Computers (C4) Intelligence, Surveillance and Reconnaissance (C4ISR) systems. Performed in the capacity of Field Service Engineer (FSE) to provide technical training for TMC systems resulting in the timely and accurate resolution of technical issues worldwide. Support included the functional and empirical analysis of the design, development and implementation of C4ISR systems, including application, utility and diagnostic software. This included the creation of tools and methodologies as well as deployment preparations. Responsible for developing, integrating, and implementing user and administrator level training for tactical command and control systems at field and garrison locations. Assisted the unit with initial server suite installation, including deployment and network connection of physical and virtual switches, Sun and Dell servers, VMware ESXi infrastructure, and connection to the multiple Army networks (SIPRNET, CENTRIX, etc.) as required. Worked independently and with rear support to research, develop, and implement software/system solutions for unexpected problems in the field. Established and documented best practices for Tactical Mission Command (TMC). Provided recommendations based on the analysis and testing activities in order to improve the methods, performance, efficiency and quality of products. Conducted user and administrator training for TMC and related Product Manager (PdM) TMC and Program Manager (PM) Battle Command (BC) systems at field and garrison locations, supporting US Army mission requirements worldwide, including active combat locations.



CSC

• Computer Networking Products
• 1 - 100 Employee

• Field Software Service, Senior Lead

  • Nov 2007 - Jul 2010

  Technical subject matter expert provided technical, training and limited logistics support for Tactical Mission Command (TMC) systems resulting in the timely and accurate resolution of technical issues worldwide. Conducted analysis and developed solutions in the application of information technology as it related to Command, Control, Communications, Computers (C4) Intelligence, Surveillance and Reconnaissance (C4ISR) systems. Support included the functional and empirical analysis of the design, development and implementation of C4ISR systems, including application, utility and diagnostic software. It included the creation of tools and methodologies as well as deployment preparations. Responsible for developing, integrating, and implementing user and administrator level training for tactical command and control systems at field and garrison locations. This included assisting the unit with initial server suite installation, including deployment and network connection of physical and virtual switches, Sun and Dell servers, VMware ESXi infrastructure, and connection to the multiple Army networks (SIPRNET, CENTRIX, etc.) as required. Worked independently and with rear support to research, develop, and implement software/system solutions for unexpected problems in the field. Established and documented best practices for Tactical Mission Command (TMC). Provided analysis and participated in the development of C4ISR systems in laboratory facilities and field locations to include testing activities. Provided recommendations based on the analysis and testing activities in order to improve the methods, performance, efficiency and quality of products. Conducted user and administrator training for TMC and related Product Manager (PdM) TMC and Program Manager (PM) Battle Command (BC) systems at field and garrison locations, supporting US Army mission requirements worldwide, including active combat locations.



Lateott Technologies Inc

• United States
• Software Development

• Server Administrator/Server Farm Operations Coordinator

  • May 2005 - Nov 2007

  Server Administrator for 8000 users and 200 servers for the Navy’s Puget Sound Naval Shipyard while migrating to the Navy Marine Corps Internet (NMCI) project. Installed applications, printer drivers, and troubleshot a myriad of problems remotely and on site. Responsible for maintenance of Personal Computer (PC) hardware and peripherals, installation of software/hardware, and assisting users in its use. Provided Tier III support to end users on a variety of issues, end user support for all LAN-based applications, and, identified, researched, and resolved technical problems. Documented, tracked, and monitored problems to ensure a timely resolution as well as assisted in administrative, maintenance, and implemented Corporate Internet Technology (IT) policies and procedures. Troubleshot hardware and software problems pertaining to Local Area Networks (LAN). Installed operating systems and performed operating system configurations. Installed software releases, system upgrades, operating system patches, and resolved software related problems. Performed system backups and recovery as well as repaired computer hardware when needed. Worked with Microsoft Exchange 5.5 Administrator, Server Administrator for seven thousand Windows 2000 and NT computers, Server Administrator for MacAfee Anti-Virus to include EPolicy, Backup and Restore Administrator for Servers and files utilizing Veritos Net Backup and SAN Administrator with 3 2.4 TB Xiotech SANs.



MicroTech

• 1 - 100 Employee

• Network Engineer

  • Aug 2004 - Feb 2005

  Migrated six thousand Windows NT user accounts and five thousand Windows NT computer accounts to Windows 2003 for the US Army. Provided functional analysis related to design, development and implementation of software systems, utilized Quest Reporter to explore the Windows NT infrastructure and the network architecture. Arranged and categorized the results into a custom- built database for utilization in migration file development. Analyzed and utilized Quest Migrator to move user and computer accounts from the NT domain into Windows 2003 AD and adjust CISCO routing information for new networks. Participated in testing strategies and troubleshot Windows NT and Windows 2003 issues for customer problem resolution. Ran various scripts remotely to ready all workstations for a smooth migration. Planned, organized and wrote Design Documents and Impact Analysis.



Mindbank Consulting Group, LLC

• United States
• Information Technology & Services
• 1 - 100 Employee

• Network Engineer

  • Mar 2002 - Jul 2004

  Served as a technical expert and Network Engineer. Provided analysis, designed and developed, and rebuilt the Federal Bureau of Investigation's information network, Trilogy Project, which included migrating five hundred servers at approximately fifty sites from Novell Netware and Groupwise to Microsoft Advanced Server 2000 and Exchange 2000. Replaced twenty eight thousand workstations with new workstations loaded with Microsoft Windows 2000. Installed, configured, tested, and implemented Cisco equipment into existing Token Ring network, and eventually replaced it in a later phase. This involved Trivial File Transfer Protocol (TFTP) and installation of new Cisco IOS operating systems and accommodation with the existing architecture. Reconfigured fiber optic closets and documented all changes. Led teams numbering between two-to-twelve personnel to remote locations to upgrade and troubleshoot systems.



AT&T - Get Wireless Now

• United States
• Telecommunications
• 1 - 100 Employee

• Network Operations Center Technician

  • Feb 2000 - Feb 2002

  Served as a technical expert as Night Shift Lead to Network Operations Center/Regional Technical Assistance Center that handled nationwide technical issues. Oversaw shift personnel matters, acted as liaison between Tier 1 customer support, Tier 3 Engineers, numerous local market garages and various provisioning organizations. Analyzed, planned, prioritized and scheduled trouble ticket management, special customer escalations, base software downloads, and Remote Unit (RU) software downloads. Performed readiness testing and provided technical support via telephone to technicians. Provided analysis related to design, development and implementation of systems, solved customer reported problems to resolution or referral to additional technical support tiers. Conducted root cause analysis of network faults and customer reported problems for continuous improvement. Performed readiness tests and provided technical support via telephone to Installation and Maintenance technicians. Resolved customer reported problems or referred to additional technical support tiers.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Information Technician

  • Jul 1980 - Jul 2000

  Effectively and expediently performed duties as a Network Administrator. Installed, operated, tested, and repaired a variety of computers and equipment. Analyzed, designed, developed, configured, and troubleshot software and hardware problems with network workstations and servers. Maintained a comprehensive and up-to-date database of all Defense Message Systems customers and provided recommendations for improvement for message processing system software and configuration. Quality Assurance Team Lead for all newly acquired hardware and software to ensure compatibility with existing network. Excellent knowledge of Microsoft’s multimedia products and hardware on all platforms including Windows NT, 95, 3x, and 98, as well as non-Microsoft platforms such as UNIX. Implemented hardware and software security measures for both servers and workstations on the network. He is an experienced QMCS operator, EKMS Manager, HF Transmitter Operator, VHF, UHF, (LOS) Operator, Teletype Broadcast Operator, Single Sideband (SSB Operator, AM/FM (R. U,) Operator, SATCOM Operator, Communications Security On-line Operator, Fleet Broadcast Operator, Teletype System Operator, 3M Work Center Supervisor, 3M Maintenance and 3M Division Officer.