Experience

Pharmacy Data Solutions

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Client Success Specialist

  • Sep 2018 - Present

• Business Development Manager / Business Analyst

  • Oct 2017 - Present

  - Contacting potential clients to establish rapport and arrange meetings- Planning and overseeing new marketing initiatives- Researching organizations and individuals to find new opportunities- Increasing the value of current customers while attracting new ones- Finding and developing new markets and improving sales- Attending conferences, meetings, and industry events- Define configuration specifications and business analysis requirements- Perform quality assurance- Define reporting and alerting requirements- Analyze large data sets to identify effective ways of boosting organizational efficiency- Using data analytics, to derive logical conclusions and forecasts from implementing strategies that can improve business performance- Own and develop relationship with partners, working with them to optimize and enhance our integration- Help design, document and maintain system processes- Report on common sources of technical issues or questions and make recommendations to product team- Communicate key insights and findings to product team- Constantly be vigil for ways to improve monitoring, discover issues and deliver better value to the customer Show less



Turnkey Promotions

• Key Account Manager

  • Feb 2016 - Oct 2016

  • Engage in a variety of tasks, utilizing SAP, including project management, coordination, strategic planning, relationship management, negotiation, leadership and innovative development of opportunities • Generate sales for a portfolio of accounts and reach the company's sales target • Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling • Manage and solve conflicts with clients • Interact and coordinate with the sales team and other staff members in other departments working on the same account • Establish budgets with the client and company • Meet time deadlines for accounts • Manage numerous accounts nationwide Show less



ConnectCom BPO

• United States
• Outsourcing and Offshoring Consulting

• Marketing Manager

  • Nov 2008 - Nov 2015

  • Procure and manage external suppliers and specialty vendors to ensure successful delivery of marketing collateral for multiple campaigns, including; direct mail, B2B material, customer interface and AdHoc requests • Maintain open communication with external suppliers and internal requestors to ensure all government regulations and procedures are successfully met • Collect, execute and deliver weekly data deliverable requirements associated with all aspects of marketing activities to Executives, Directors and Department Managers • Served as the Subject Matter Expert (SME) to print processes and procedures to better determine viability and cost effectiveness of all new creatives • Solicit and manage quotes from multiple sources for custom print jobs, new creatives, special requests, etc. • Work with all subsidiaries under the CarePoint Holdings umbrella to fulfill marketing needs and division deliverables • Manage all marketing collateral for all departments across multiple companies • Develop, create and modify new marketing collateral based upon departmental need(s) • Conduct marketing meetings regarding campaign strategies and results by working with Executives, management teams and advertising agencies to align on campaign objectives, timing and budget • Assist in the writing of the Marketing briefs to ensure quality of information for campaign • Promote brand awareness by utilizing multiple advertising mediums • Initiate recommendations to improve processes and overall efficiencies • Strong ability to interact professionally with diverse groups and personality types, i.e. Executives, Directors, Departmental Managers, and Subject Matter Experts (SMEs) • Manage and develop marketing staff through detailed training Show less



CarePoint Medical

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Marketing Analyst / Marketing

  • Nov 2008 - Sep 2015

  • Execute and deliver detailed statistical data for marketing campaigns, departmental workflow and product success by creating and implementing tracking mechanisms throughout company, to be provided directly to Chief Marketing Officer and company Executives • Successfully created code-driven tracking system to accurately measure mail-campaign success • Spearheaded the creation of a Quality Assurance Department, used company-wide, to address areas of opportunities and recognition of successes, while ensuring continued regulatory agency compliance • Established an automated method for tracking and measuring results within the Quality Assurance department • Serve as a liaison between CarePoint Medical and specific vendors to better provide logistical data regarding all marketing campaigns and phone service to internal call center • Work directly with department heads, company-wide, to better understand department needs and ways to more efficiently process daily workflow • Created and executed a call center data tracking system to gather necessary data used in determining productivity of the department down to the associate level • Supported Training Department with new hire associates on various software applications and departmental procedures Call Center Manager • 2008-2010 • Managed day-to-day operations of a team of 10+ associates in a fast-paced call center environment • Responsible for associate career path development • Tracked associate workflow by utilizing statistical data to coach associates accordingly • Served as the liaison between upper management and associates for various issues/concerns • Delivered higher than average results each month and commended regularly for dedication and success Show less



Ace Mortgage Funding

• Financial Services
• 1 - 100 Employee

• Loan Officer

  • Mar 2008 - Sep 2008



Somerset Homes

• Process Improvement Project Manager

  • Mar 2006 - Apr 2007