Experience

Sutanraja Hotel Convention and Recreation Manado

• 1 - 100 Employee

• Sales Manager

  • Oct 2022 - Present



NDC Resort & Spa

• Indonesia
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Apr 2021 - Oct 2022

  Responsibilites : - Research consumer needs and identify how our solutions address them - Create and execute a strategic sales plan that expands customer base and extends global reach - Meet with potential clients and grow long-lasting relationships by understanding their needs - Track, analyze, and communicate key quantitative metrics and business trends as they relate to partners and clients - Make new ideas for branding - Concern to Digital Marketing upon Pandemic Responsibilites : - Research consumer needs and identify how our solutions address them - Create and execute a strategic sales plan that expands customer base and extends global reach - Meet with potential clients and grow long-lasting relationships by understanding their needs - Track, analyze, and communicate key quantitative metrics and business trends as they relate to partners and clients - Make new ideas for branding - Concern to Digital Marketing upon Pandemic



Casabaio Paradise and Resort

• Indonesia
• Hospitality
• 1 - 100 Employee

• Sales Executive

  • Oct 2020 - Apr 2021

  - Daily, Weekly, Monthly Report Sales - Sales call to Corporate & Government - Make strategic and Focus Blasting to Social media and influencer when pandemic - Daily, Weekly, Monthly Report Sales - Sales call to Corporate & Government - Make strategic and Focus Blasting to Social media and influencer when pandemic



Best Western Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Sales Executive

  • May 2019 - May 2020

  - Daily Basis Salescall to Corporate and Telemarketing - Daily, Weekly, Monthly Report Sales - Support Marketing Communication to blasting promo and influencer to branding our hotel - Daily Basis Salescall to Corporate and Telemarketing - Daily, Weekly, Monthly Report Sales - Support Marketing Communication to blasting promo and influencer to branding our hotel



Miners Hospitality Pte. Ltd.

• Singapore
• Hospitality

• Assistant Front Office Manager

  • Jan 2019 - May 2019

  -Customer Satisfaction (Guest Feedback, Social Media Review) -Financial Performance (Up selling, Room Revenue, Operation Auditing) -Showing Initiative, Problem Solving, Staff Training, Team Leading -Manages and motivates the Front Office team in order to provide a high standard of service for customers. -Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. -Prepare monthly and daily revenue report and circulate to all HOD's. -Prepare Room revenue and occupancy forecast take action on rate strategies Show less



Best Western Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Duty Manager

  • Oct 2017 - Jan 2019

  -Mobile all areas Hotel -Check all operational hotel running smoothly -Handling Complaints -Coordination with all departments about cleanliness -Incharge at Front Office to Auditing -Makes a Report, such as : MOD report, Hotel Statistic, Hotel Competitor, Revenue outlets, -Mobile all areas Hotel -Check all operational hotel running smoothly -Handling Complaints -Coordination with all departments about cleanliness -Incharge at Front Office to Auditing -Makes a Report, such as : MOD report, Hotel Statistic, Hotel Competitor, Revenue outlets,



Merlynn Park Hotel

• Indonesia
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Jul 2013 - Jul 2017

  -Responsibility about operational Front Office Department and report to ASST.FOM -Handling complaints -Handling check in and check out -Controlling about PM or House Accounts -Responsibility about operational Front Office Department and report to ASST.FOM -Handling complaints -Handling check in and check out -Controlling about PM or House Accounts



Sintesa Peninsula Hotel

• Hospitality
• 1 - 100 Employee

• Shift Leader Front Office

  • Sep 2010 - Sep 2012

  - Responsibility about operational Front Office Department and report to Asst FOM - Handling complaints - Handling check in and check out - Controlling about PM or House Accounts - Responsibility about operational Front Office Department and report to Asst FOM - Handling complaints - Handling check in and check out - Controlling about PM or House Accounts



Travello Hotel Manado

• Hospitality
• 1 - 100 Employee

• Front Desk Attendant

  • Sep 2009 - Jun 2010

  - Handling check in and check out - Handling complaints - Handling Reservation - Handling Telephone Operator - Making a report such as : form A, cancellation report, etc - Handling check in and check out - Handling complaints - Handling Reservation - Handling Telephone Operator - Making a report such as : form A, cancellation report, etc