Experience

Davis County Government

• United States
• Government Administration
• 200 - 300 Employee

• Human Resources Generalist/EEO Investigator

  • Jun 2021 - Present

  United States



Salt Lake Community College

• United States
• Higher Education
• 700 & Above Employee

• HR Coordinator

  • Jun 2017 - Jun 2021

  Greater Salt Lake City Area Working as the leave management coordinator for the college as well as the ADA coordinator. Handle all aspects of leaves including eligibility notifications, documentation collection, hours tracking and return to work. Also manage the ADA accommodation process for all college employees.

• HR Specialist

  • Feb 2016 - Jun 2017

  Greater Salt Lake City Area Working in HR doing faculty hiring and Employee Relations.



Pacific Pulmonary Services

• Medical Equipment Manufacturing
• 100 - 200 Employee

• Field Customer Service

  • Oct 2011 - Dec 2015

  Greater Salt Lake City Area Managing office operations including processing and prioritizing orders and deliveries, placing supply and equipment orders, problem solving and resolutions, computer work, report generation. Verbal and written communications with patients, providers, medical facilities and insurances. Working on specialty teams to resolve patient billing issues. Work performed October 2011 - May 2012 was through OfficeTeam.



Stacy Whittemore Insurance

• Business Consultant

  • Mar 2009 - Sep 2012

  Sandy, UT consultation in areas of marketing, sales, hiring, organization, business setup. Assisted agent by handling client phone calls and correspondence, resolving client issues, creating certificates of insurance, marketing, special projects as assigned.



Law Office of William R. Rawlings

• Case Manager

  • Jun 2009 - Dec 2010

  setup and management of assigned client files; collecting, reviewing and filing case documentation; written & verbal communication with clients & providers; handling and resolving client issues; coordinating case management with attorneys; updating and managing client expense ledgers; office mail management



Harland Clarke Customer Engagement Solutions

• United States
• Financial Services
• 700 & Above Employee

• HR Generalist

  • Sep 2003 - Sep 2008

  employee and manager relations, all aspects of recruiting, conducting new hire orientation, developing and conducting training, administration of policies, procedures, payroll, compensation, benefits, leave of absence including FMLA, workers compensation, safety team, conducting performance reviews, heading process improvement teams.

• HR Representative

  • Mar 2001 - Sep 2003

  Phoenix, AZ employee and manager relations, all aspects of recruiting, onboarding, developing and conducting training, administration of policies, procedures, payroll, compensation, benefits, leave of absence including FMLA, workers compensation, safety team, conducting performance reviews, heading process improvement teams.

• First In Service Coordinator

  • Sep 2000 - Mar 2001

  Salt Lake City, UT creation and coordination of activities related to improving performance, goal deployment, motivation, process improvement and Malcolm Baldrige Award application. Training employees on company culture. Organizing employee events, meetings, and plant tours. Secretary for Western Division Core Leadership Team.

• Customer Service Team Lead

  • Sep 1999 - Sep 2000

  Salt Lake City, UT CSR training, customer relations with high-profile clients, team management, handling escalated customer calls, performance reviews, quality call monitoring, project management

• Customer Service Representative

  • Jun 1997 - Sep 1999

  Salt Lake City, UT Inbound call center - customer relations with high-profile clients, taking orders, upselling products and services, special projects