Experience

Eagle Point Software

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2021 - Present

  Drive, lead, and support all aspects of customer implementations of Pinnacle Series software and ensure ongoing success for all clients. Drive, lead, and support all aspects of customer implementations of Pinnacle Series software and ensure ongoing success for all clients.



McGraw-Hill

• United States
• Education Administration Programs
• 700 & Above Employee

• • 2004 - Feb 2020

  • Produced quality textbooks within budget, on time, and with team leadership. • Supervised team in managing and maintaining company’s custom database with company’s textbooks, videos, articles, cases, and other third-party content; worked with authors and academic editors to develop content. • Managed publishing process from development to bound book and/ or completed digital product. • Built and expanded existing and new collections in custom database.• Developed learning tools added to pedagogy of two company texts series. • Led steering committee in development of new permission research and clearing workflow process. • Spearheaded creation of five customer-facing video tutorials.• Oversaw production, composition, illustration program, manufacturing, project schedule, and budgets for college-level textbooks.• Achieved 95% of titles published on time and within or below budget Show less

• • 2002 - 2004

  • Directed high priority and high revenue titles. • Led team of six other project managers. • Functioned as liaison between EDP (Editing Design and Production) and content product team (Editorial and Marketing) for engineering and computer science list. • Received spot bonuses and shares of company stock for performance.

• • Jan 1999 - Jan 2002

• • Jul 1997 - Jan 1999