Experience

Realty Richmond

• United States
• Real Estate
• 1 - 100 Employee

• Realtor/ Sales Manager for Shurm Homes

  • Aug 2013 - Present

  Licensed Realtor with experience in residential sales, new construction and corporate relocations. Adept in contract drafting, negotiation, market research and client analysis. Successfully lead all aspects of the home buying and selling transactions. Adept in lead generation through cold calling and prospecting. - Sold over $20 million in annual sales 2021 & 2022. Recognized with Platinum level award by Richmond Home Builder's Association for total sales volume closed 2021 & 2022. Ranked in top 20 agents in new home sales volume. - Managed the sales for 5 new construction communities. - Excel in client development and satisfaction which resulted in 75% of business through personal referrals. - Adept in analyzing market trends and positioning homes to sell. Show less



Community Housing Partners

• United States
• Real Estate
• 100 - 200 Employee

• Marketing Director

  • Oct 2018 - Sep 2019

  Direct all marketing efforts to best present CHP’s portfolio of properties. Focus on analyzing markets and proposing strategies to increase brand presence, revenue and occupancy rates for over 110 properties across six states to support existing portfolio, new construction and lease-up projects. - Created online media strategies and print campaigns to advertise properties to target markets, generate leads, reduce vacancies and improve lease up time. Resulted in a 460% increase in average monthly leads. - Conducted a comprehensive market analysis of CHP’s properties to analyze current rents and identify revenue opportunities. Proposed plan resulted in a potential revenue increase of over $500,000. - Conducted needs analysis to identify gaps in employee’s skills and core competencies. Partnered with Regional Managers to provide ongoing coaching and training support to over 110 leasing teams in the area of prospecting, sales, community outreach and conflict resolution to generate robust pipeline, increase occupancy and retention. Show less



Electronic Systems, Inc.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Training and Customer Relations Manager

  • Oct 2009 - Feb 2011

  Identify and outline corporate sales, service and management training requirements and develop curriculum to enact positive changes in employee performance, improve retention and achieve corporate sales and service objectives. - Designed and facilitated a quarterly one-week sales onboarding program to reduce new employee ramp up time. Topics incuded prospecting, pipeline managment, cold calling, sales skills and account management. - Facilitated 10 customer satisfaction classroom training programs to outline customer service standards and develop skills for effective conflict resolution for our sales and service teams. -Conducted monthly management classroom and infield training sessions to develop coaching, leadership, conflict resolution, performance management and team building skills. - Designed and authored a new employee Infield Sales Training Manual to provide ongoing development after onboarding. Conducted infield training sessions to reinforce learning objectives and compliance with sales process. - Created and implemented a corporate Development Planning Process to identify employee’s development goals, outline a path for career succession and reduce turnover. Provided ongoing training support to management. Show less



Altria (formerly Philip Morris USA)

• Specialist of Compliance Training

  • Oct 2006 - Mar 2009

  Project manager for development of 14-room state-of-the-art training facility in $350 million building project, proposing plans and ensuring they were executed efficiently and effectively. Direct day-to-day operations of training facility, collaborating with building support services and staff to ensure consistency and quality standards. - Led execution of more than 40 compliance-training programs and over 1,400 on-site events annually. - Proposed automated training evaluation and reporting solution to measure effectiveness of corporate-wide compliance training programs, resulting in 33% reduction in administrative time. - Selected to serve on 15-member cross-functional Operations Council to develop standard operating procedures for Center for Research and Technology. Show less



Philip Morris USA

• Tobacco Manufacturing
• 100 - 200 Employee

• National Sales Trainer

  • Jul 2002 - Oct 2006

  Designed, developed and implemented national sales training programs, including skill-based training, performance development, team building and leadership development consistent with enterprise initiatives and leveraged learning solutions to achieve business goals.- Executed 16 week-long national onboarding and leadership development programs for over 900 sales employees in first year.- Designed, developed and facilitated programs to train over 160 Sales Managers and Directors in the areas of coaching, performance management, infield training and to enhance facilitation skills. - Designed and authored a 6-month infield training manual for new territory sales managers and accompanying facilitators guide. Conducted national roll out and utilized by over 500 territory sales managers and 100 managers. Show less

• Unit Manager

  • Sep 1998 - Jul 2002

  Led team of Territory Sales Managers comprising of 532 accounts and over $100 million in annual sales. Direct business operations and organizational development to achieve market volume/share growth objectives. Established and cultivated mutually beneficial business relationships as key account executive for Exxon/Mobil, Shell and 7-Eleven. - Received the Lead 2 Succeed Award/National Champions (2001, 2000 &1999) in recognition of top performing unit based on effective planning, percent volume contracted, new brand introductions and share growth.- Honored with a Unit Award for Executing with Quality (2002) for streamlining promotional execution process, reducing time from seven to three days, increasing call rate by four calls per day per territory and improving promotional visibility to 98% on core brands.- Created and implemented new unit management model, resulting in increased sales calls, improved retail performance, reduced administrative time and improved work-life balance for employees. Show less

• Sales Fixtures Logistics Manager

  • May 1998 - Sep 1998

  Spearhead the fixture installation process for the Baltimore/Washington, D.C. districts, including working within established budget, processing orders and effectively allocating resources.- Improved category visibility by collaborating with key accounts to develop custom fixture designs.- Managed two third-party installation crews, including assigning projects and ensuring work was completed on time with adherence to budget and quality standards.- Developed and implemented a program to train new employees on the fixture ordering process. Show less

• Sales Development Associate

  • Oct 1997 - May 1998

  Led two business units on rotational assignment, participating in training and development of new Territory Sales Managers. Key Account Manager for Sam’s Club. - Developed computerized 250% Inventory Program to determine effective inventory levels, reducing out-of-stocks and closing distribution gaps for retailers. Program implemented regionally. - Led six-member recruiting team for University of Virginia and intern orientation program.

• Territory Sales Manager

  • Aug 1996 - Oct 1997

  Managed territory consisting of approximately 150 retail accounts and $20 million in annual sales.- Increased volume 3.2 percentage points and achieved contracted retail volume of 85% by effectively executing sales and marketing programs and cultivating relationships with customers.- Honored with the I-State Award for leadership by example.


KLF Inc
• United States
• 1 - 100 Employee
• Marketing Analyst

  • Aug 1994 - Aug 1996

Morton Salt
• United States
• Manufacturing
• 700 & Above Employee
• Sales Representative

  • Oct 1992 - Aug 1994

Procter & Gamble
• United States
• Manufacturing
• 700 & Above Employee
• Merchandiser

  • Jun 1990 - Oct 1992