Experience

Tiek Design Group

• United States
• Architecture and Planning
• 1 - 100 Employee

• Director Of Operations

  • Nov 2021 - Present



C.W. Group

• United States
• Real Estate
• 1 - 100 Employee

• Corporate Operations Manager

  • Jan 2019 - Nov 2021



Alice Lane Home Collection

• United States
• Design Services
• 1 - 100 Employee

• Design Center Manager

  • Sep 2015 - Jan 2019

• Project Manager

  • Jun 2015 - Sep 2015

  Manage and coordinate key elements of interior design projects. Working between clients, designers and internal elements to keep projects aligned. Utilizing business administration skills and familiarity in the interior design industry to provide project and customer support.Coordinate schedules, arrange support services, order supplies, and track progress. Meet with clients to determine their needs, prepare design documents and contracts. Facilitate weekly project reviews. Maintain client records, schedule/manage work orders for custom furniture and coordinate furniture installations.



Seagate Technology

• United States
• Computer Hardware Manufacturing
• 700 & Above Employee

• Customer Marketing Specialist

  • Nov 2012 - Jun 2015

  -Maximized customer lifetime value through targeted promotions, customer empowerment tools & understanding customer needs-Assisted revenue growth & sales enablement through customer communications, blog posts, customer references, technical content for newsletters & product updates-Captured the voice of the customer through surveys, relationship building, creating case studies, success stories & customer viewpoint videos

• Account Manager, Client Services

  • Jun 2010 - Nov 2012

  -Managed a set of corporate clients with software subscriptions (SaaS)-Sold & renewed existing agreements generating new secured revenue-Achieved over 100% of Key Sales Objectives quarter over quarter-Acted as liaison between client & Support and Billing Departments-Trained new employees on policies, procedures, & complete job function-Worked in a face-paced environment and excelled in customer satisfaction & churn reduction



Stevens-Henager College

• United States
• Higher Education
• 200 - 300 Employee

• Financial Planner

  • Aug 2009 - Jul 2010

  -Consulted and processed Title IV funding documentation-Achieved top numbers in department for consecutive months-Worked closely with a team of Admissions Consultants to achieve enrollment goals-Built strong rapport with students and colleagues to improve morale & avoid churn-Trained new employees on Federal Aid regulations and internal systems -Consulted and processed Title IV funding documentation-Achieved top numbers in department for consecutive months-Worked closely with a team of Admissions Consultants to achieve enrollment goals-Built strong rapport with students and colleagues to improve morale & avoid churn-Trained new employees on Federal Aid regulations and internal systems



ITT Technical Institute

• Higher Education
• 700 & Above Employee

• Financial Administrator

  • Jul 2008 - Aug 2009

  -Interviewed/advised students to determine eligibility for Federal/private funding-Ordered master promissory notes, federal loans, and tuition reimbursements-Responsible for monthly A/R, student retention and satisfaction-Conveyed the benefits of higher education and long-term effects of self-investment -Interviewed/advised students to determine eligibility for Federal/private funding-Ordered master promissory notes, federal loans, and tuition reimbursements-Responsible for monthly A/R, student retention and satisfaction-Conveyed the benefits of higher education and long-term effects of self-investment