Jillian Gustin

Director Of Client Services at VITRUVIA
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Location
Miami, Florida, United States, US

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Experience

    • United States
    • Banking
    • 1 - 100 Employee
    • Director Of Client Services
      • Nov 2020 - Present
    • United States
    • Executive Offices
    • 100 - 200 Employee
    • Assistant Event Coordinator
      • Jul 2019 - Apr 2020
    • United States
    • Spectator Sports
    • 300 - 400 Employee
    • Member Benefits and Events Manager
      • Aug 2018 - Jul 2019

      Responsible for creating, developing, implementing, deploying and managing a fanbase-wide Loyalty program. The position will also proactively identify strategies, ideas, approaches and signature initiatives that will drive positive fan sentiment and consistent engagement through unique experiences. Oversee all planning of season ticket member and season ticket prospect events including: working with operations/ground crew/sales & service staff/Levy Restaurants, schedule staff assignments… Show more Responsible for creating, developing, implementing, deploying and managing a fanbase-wide Loyalty program. The position will also proactively identify strategies, ideas, approaches and signature initiatives that will drive positive fan sentiment and consistent engagement through unique experiences. Oversee all planning of season ticket member and season ticket prospect events including: working with operations/ground crew/sales & service staff/Levy Restaurants, schedule staff assignments, sending out invites and organizing the attendee lists, provide an event summary before and after the event, as well as all other functions associated with the execution of the event Develop and maintain the B2B program, which includes internal training and education, a program onboarding process for new members and program marketing. The Miami Marlins Baseball-to-Business (B2B) program is a unique professional network of season members, suite holders, community leaders, and various team partners. It was created to help members of the Marlins business community make connections a walk in the park in addition to our enhanced 365 day membership model. Show less Responsible for creating, developing, implementing, deploying and managing a fanbase-wide Loyalty program. The position will also proactively identify strategies, ideas, approaches and signature initiatives that will drive positive fan sentiment and consistent engagement through unique experiences. Oversee all planning of season ticket member and season ticket prospect events including: working with operations/ground crew/sales & service staff/Levy Restaurants, schedule staff assignments… Show more Responsible for creating, developing, implementing, deploying and managing a fanbase-wide Loyalty program. The position will also proactively identify strategies, ideas, approaches and signature initiatives that will drive positive fan sentiment and consistent engagement through unique experiences. Oversee all planning of season ticket member and season ticket prospect events including: working with operations/ground crew/sales & service staff/Levy Restaurants, schedule staff assignments, sending out invites and organizing the attendee lists, provide an event summary before and after the event, as well as all other functions associated with the execution of the event Develop and maintain the B2B program, which includes internal training and education, a program onboarding process for new members and program marketing. The Miami Marlins Baseball-to-Business (B2B) program is a unique professional network of season members, suite holders, community leaders, and various team partners. It was created to help members of the Marlins business community make connections a walk in the park in addition to our enhanced 365 day membership model. Show less

    • Assistant General Manager
      • Jun 2015 - Apr 2017

      Courtyard by Marriott Tampa/Brandon Manages the hotel and ensures that the management staff, and associates deliver the highest standards of service and hospitality. Using hotel resources to maximize guests’ satisfaction and optimize revenues, as well as representing the hotel in the market place and develop relationships with key accounts. Created an environment of consistent development of associates and managers. Ensuring all internal audit practices are consistent and 100%… Show more Courtyard by Marriott Tampa/Brandon Manages the hotel and ensures that the management staff, and associates deliver the highest standards of service and hospitality. Using hotel resources to maximize guests’ satisfaction and optimize revenues, as well as representing the hotel in the market place and develop relationships with key accounts. Created an environment of consistent development of associates and managers. Ensuring all internal audit practices are consistent and 100% accurate. Providing regular reports on the hotels operating objectives and fiscal performance and aggressively managing all the independent revenue and expense areas to ensure profitability. Accurately forecasting revenues/expenses for ownership. Strong associate engagement results YOY. Consistent execution in maximizing revenue opportunities to increase market share based on STR. Show less Courtyard by Marriott Tampa/Brandon Manages the hotel and ensures that the management staff, and associates deliver the highest standards of service and hospitality. Using hotel resources to maximize guests’ satisfaction and optimize revenues, as well as representing the hotel in the market place and develop relationships with key accounts. Created an environment of consistent development of associates and managers. Ensuring all internal audit practices are consistent and 100%… Show more Courtyard by Marriott Tampa/Brandon Manages the hotel and ensures that the management staff, and associates deliver the highest standards of service and hospitality. Using hotel resources to maximize guests’ satisfaction and optimize revenues, as well as representing the hotel in the market place and develop relationships with key accounts. Created an environment of consistent development of associates and managers. Ensuring all internal audit practices are consistent and 100% accurate. Providing regular reports on the hotels operating objectives and fiscal performance and aggressively managing all the independent revenue and expense areas to ensure profitability. Accurately forecasting revenues/expenses for ownership. Strong associate engagement results YOY. Consistent execution in maximizing revenue opportunities to increase market share based on STR. Show less

    • United States
    • Government Administration
    • 200 - 300 Employee
    • Government Information Specialist
      • Nov 2014 - Jun 2015

      Responsible for promoting accountability and transparency while safeguarding certain types of vital government information.  Provide administrative support to prepare, complete and deliver systematic declassification reviews on over 30 cases in 30 days.  Provide administrative support to search, collect, scope and analyze responsive documents for incoming FOIPA requests  Complete and deliver files made ready for FOIPA processing or closure  Perform processing of other government… Show more Responsible for promoting accountability and transparency while safeguarding certain types of vital government information.  Provide administrative support to prepare, complete and deliver systematic declassification reviews on over 30 cases in 30 days.  Provide administrative support to search, collect, scope and analyze responsive documents for incoming FOIPA requests  Complete and deliver files made ready for FOIPA processing or closure  Perform processing of other government agency documents, foreign government documents, and identifying source information.  Attend training as required.  Perform other miscellaneous and administrative duties related to database management (Call Center data entry), and reporting of monthly pagework progress, and monthly quality assurance reporting of Historical Declassification Reviews and/or collection, scoping and analysis of responsive documents. Show less Responsible for promoting accountability and transparency while safeguarding certain types of vital government information.  Provide administrative support to prepare, complete and deliver systematic declassification reviews on over 30 cases in 30 days.  Provide administrative support to search, collect, scope and analyze responsive documents for incoming FOIPA requests  Complete and deliver files made ready for FOIPA processing or closure  Perform processing of other government… Show more Responsible for promoting accountability and transparency while safeguarding certain types of vital government information.  Provide administrative support to prepare, complete and deliver systematic declassification reviews on over 30 cases in 30 days.  Provide administrative support to search, collect, scope and analyze responsive documents for incoming FOIPA requests  Complete and deliver files made ready for FOIPA processing or closure  Perform processing of other government agency documents, foreign government documents, and identifying source information.  Attend training as required.  Perform other miscellaneous and administrative duties related to database management (Call Center data entry), and reporting of monthly pagework progress, and monthly quality assurance reporting of Historical Declassification Reviews and/or collection, scoping and analysis of responsive documents. Show less

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Latent Print Techician
      • Jul 2013 - Nov 2014

      Served as a forensic specialist assigned to process and examine evidence recovered by U.S. Government agencies to further their mission of promoting and ensuring homeland security in a unique, state-of-the-art forensic laboratory. Duties included:  Forensically processed complex material associated with improvised explosive devices (IED) utilizing advanced chemical, physical and instrumental techniques for developing and collecting friction ridge detail – including the use of forensic… Show more Served as a forensic specialist assigned to process and examine evidence recovered by U.S. Government agencies to further their mission of promoting and ensuring homeland security in a unique, state-of-the-art forensic laboratory. Duties included:  Forensically processed complex material associated with improvised explosive devices (IED) utilizing advanced chemical, physical and instrumental techniques for developing and collecting friction ridge detail – including the use of forensic light sources and Reflective Ultraviolet Imaging System (RUVIS).  Examined recovered physical evidence from improvised explosive device related events for the detection of latent prints, and to assess the potential forensic significance for DNA and trace evidence examinations.  Recognized developed latent prints during each processing method and ensured evidence was preserved in a manner most suitable for photographic capture.  Maintained proper chain of custody of all forensic material under examination.  Prepared and published detailed case notes utilizing specialized software to include: detailing observations, the results of examinations, and the conclusions of forensic analysis.  Processed over 300 cases, which included over 18,500 items, yielding over 400 latent fingerprints. Show less Served as a forensic specialist assigned to process and examine evidence recovered by U.S. Government agencies to further their mission of promoting and ensuring homeland security in a unique, state-of-the-art forensic laboratory. Duties included:  Forensically processed complex material associated with improvised explosive devices (IED) utilizing advanced chemical, physical and instrumental techniques for developing and collecting friction ridge detail – including the use of forensic… Show more Served as a forensic specialist assigned to process and examine evidence recovered by U.S. Government agencies to further their mission of promoting and ensuring homeland security in a unique, state-of-the-art forensic laboratory. Duties included:  Forensically processed complex material associated with improvised explosive devices (IED) utilizing advanced chemical, physical and instrumental techniques for developing and collecting friction ridge detail – including the use of forensic light sources and Reflective Ultraviolet Imaging System (RUVIS).  Examined recovered physical evidence from improvised explosive device related events for the detection of latent prints, and to assess the potential forensic significance for DNA and trace evidence examinations.  Recognized developed latent prints during each processing method and ensured evidence was preserved in a manner most suitable for photographic capture.  Maintained proper chain of custody of all forensic material under examination.  Prepared and published detailed case notes utilizing specialized software to include: detailing observations, the results of examinations, and the conclusions of forensic analysis.  Processed over 300 cases, which included over 18,500 items, yielding over 400 latent fingerprints. Show less

Education

  • Madonna University
    Bachelor of Science (B.S.), Forensic Science and Technology
    2007 - 2013

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