Retirement Design Analyst IV

• Feb 2023 - Present

HR Analyst III - Leave of Absence

• Sep 2021 - Feb 2023

-Creates reports and analyzes large data sets for specific inquiries from HR leadership-Analyze and produce trend reports required by HR and business partners-Utilize creative thinking to modify or select the most suitable data/approach in presentation of data-Develops new SPTAs for team and conducts training sessions-Establish metrics and conduct regular reporting against established metrics to measure effectiveness of processes, KPIs and other project metrics as required-Proficient in Power Bi-LOA SME for implementing the new HRIS platform, SuccessFactors. -Participates in team collaborations and testing across HR functions to ensure success of the roll out.-Identifies areas of opportunity for our internal team as well as business partners.

HR Analyst II - Leave of Absence

• Sep 2019 - Sep 2021

Leave of Absence Coordinator II

• Aug 2017 - Sep 2019

Owner

• Jan 2023 - Present

Nutrition Coach Nutrition Coach

Sr. Associate Service Center Specialist

• Nov 2016 - Aug 2017

Associate Service Center Specialist

• Aug 2015 - Nov 2016

• Primary responsibly includes responding to incoming calls or self=service tickets from managers, terminated associates, outside agencies and family members. Initiating leave of absences for associates navigating through Aetna’s Workability. Navigating through PeopleSoft system and HP service center to provide accurate information. • Ability to provide policies and information about benefits, payroll and retirement to associates or recognizing when these issues need to be escalated to specific HR department while maintaining confidentiality of all information.• Ability to take in information and accurately record and summarize every call.• Special Project: Implemented a Status Change process from Benefits into the call center.

Customer Service Leader

• Jun 2010 - Aug 2015

• Worked along side the manager assisting with running the front end of the grocery store. • Primary responsibilities include answering and directing phone calls, scheduling and executing breaks for 20 employees, calculating hourly sales, assigned tasks to associates such as running registers, bagging groceries, completing cleaning tasks, and collecting carts. • Assisted with ensuring proper process of Western Union orders, utility payments and lottery. • Monitor and maintain cash balances of registers by scheduling audits, and removing and secured cash. • Use exceptional communication and interpersonal skills to achieve great customer service

Consultant Intern

• Aug 2014 - Dec 2014

• The scope of the project was to revise job descriptions, develop career paths for positions, align NSK positions with industry benchmarks and update and create new job descriptions in preparation of new job description software. • Created new titles for the positions that accurately portray the job descriptions and developed career paths for positions by creating levels. • Sent out questionnaires to associates to analyze their duties to job description duties. • The team found a solution by grouping similar positions by creating different levels which overall decreased the number of job descriptions.

Consultant Intern

• Aug 2014 - Dec 2014

• The scope of the project was to design a training program for volunteers of the rotating homeless shelter. • Conducted a needs assessment to determine why the training program is essential. • Developed a training method and designed a training program design; a lesson plan includes steps involved in the training, activities and time needed to complete each area defined in the plan and designed a training program evaluation to determine the parts of the training program that need to be improved.