Jillian Vogel
Senior Customer Success Manager at Lattice- Claim this Profile
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Bio
Ashley Sexton
I highly recommend Jill for any customer-facing role. As a member of my team, she consistently demonstrated a natural ability to connect with customers and go above and beyond to ensure their satisfaction, resulting in stellar NPS/CSAT scores. Her can-do attitude and leadership skills were an asset to the team; always willing to lend a hand and help others achieve their goals. She is a true team player, and her positive energy and work ethic were infectious. I have no doubt that Jill will continue to excel in any role they take on, and I highly recommend her for any opportunity.
Katarzyna Turnau
While Jillian and I worked in different teams, our work intertwined when it came down to capturing customer challenges and getting the product to the place our users will love it and nothing less. Jill is a very engaged professional and cares deeply about customer satisfaction. I think that Jill's best professional advantage is that she always put extra effort into understanding customer and product well. On top of that, Jill is a very outgoing, communicative, and empathetic people-person.
Ashley Sexton
I highly recommend Jill for any customer-facing role. As a member of my team, she consistently demonstrated a natural ability to connect with customers and go above and beyond to ensure their satisfaction, resulting in stellar NPS/CSAT scores. Her can-do attitude and leadership skills were an asset to the team; always willing to lend a hand and help others achieve their goals. She is a true team player, and her positive energy and work ethic were infectious. I have no doubt that Jill will continue to excel in any role they take on, and I highly recommend her for any opportunity.
Katarzyna Turnau
While Jillian and I worked in different teams, our work intertwined when it came down to capturing customer challenges and getting the product to the place our users will love it and nothing less. Jill is a very engaged professional and cares deeply about customer satisfaction. I think that Jill's best professional advantage is that she always put extra effort into understanding customer and product well. On top of that, Jill is a very outgoing, communicative, and empathetic people-person.
Ashley Sexton
I highly recommend Jill for any customer-facing role. As a member of my team, she consistently demonstrated a natural ability to connect with customers and go above and beyond to ensure their satisfaction, resulting in stellar NPS/CSAT scores. Her can-do attitude and leadership skills were an asset to the team; always willing to lend a hand and help others achieve their goals. She is a true team player, and her positive energy and work ethic were infectious. I have no doubt that Jill will continue to excel in any role they take on, and I highly recommend her for any opportunity.
Katarzyna Turnau
While Jillian and I worked in different teams, our work intertwined when it came down to capturing customer challenges and getting the product to the place our users will love it and nothing less. Jill is a very engaged professional and cares deeply about customer satisfaction. I think that Jill's best professional advantage is that she always put extra effort into understanding customer and product well. On top of that, Jill is a very outgoing, communicative, and empathetic people-person.
Ashley Sexton
I highly recommend Jill for any customer-facing role. As a member of my team, she consistently demonstrated a natural ability to connect with customers and go above and beyond to ensure their satisfaction, resulting in stellar NPS/CSAT scores. Her can-do attitude and leadership skills were an asset to the team; always willing to lend a hand and help others achieve their goals. She is a true team player, and her positive energy and work ethic were infectious. I have no doubt that Jill will continue to excel in any role they take on, and I highly recommend her for any opportunity.
Katarzyna Turnau
While Jillian and I worked in different teams, our work intertwined when it came down to capturing customer challenges and getting the product to the place our users will love it and nothing less. Jill is a very engaged professional and cares deeply about customer satisfaction. I think that Jill's best professional advantage is that she always put extra effort into understanding customer and product well. On top of that, Jill is a very outgoing, communicative, and empathetic people-person.
Credentials
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Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERSep, 2020- Nov, 2024
Experience
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Lattice
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United States
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Software Development
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400 - 500 Employee
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Senior Customer Success Manager
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Jun 2022 - Present
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Customer Success Manager
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Dec 2020 - Jun 2022
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Northpass
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Jul 2019 - Dec 2020
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Namely
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United States
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Software Development
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100 - 200 Employee
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Client Success Manager
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Jun 2018 - Jul 2019
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HR Consultant
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May 2018 - Jun 2018
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Namely Support Consultant
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Oct 2017 - May 2018
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ADP
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United States
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Human Resources Services
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700 & Above Employee
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Account Manager
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Aug 2017 - Oct 2017
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Client Support Specialist
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Jan 2016 - Aug 2017
• Handles inbound calls day to day to assist clients in using ADP products such as payroll, HR and Benefits, Time and attendance and retirement. • Daily use of ADP’s main system, Workforce Now, to assist clients with new hires and inputting their information into the system. • Regularly attends college career fairs to converse with potential candidates for internships and/or full time employment. • Mentors newly hired employees as they progress through their ten-week training course to assist them in getting acclimated to our systems, products and company culture.• Progressed from Client Support Specialist Trainee to Client Support Specialist Level I within five months of completing my training program. • Acts as an extension of team manager by organizing team outings and promoting engagement activities within the work environment. Show less
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Little Falls Recreational Department
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Little Falls, New Jersey
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Assistant Director/ Building Supervisor
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Sep 2010 - Dec 2015
At the Recreation department my responsibilities include • Coordinate year-round facility usage • Prepare advertising for all indoor sporting/non-sporting events/meetings • Establish rapport with all Board Members of all organizations, parents and guests • Review facility contracts with all organizations interested in using facility • Maintain monthly calendar of scheduled events and available time slots • Provide exceptional customer service to all guests using facility • Ensure facility is secure at all times Show less
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NJAPE (New Jersey All People Equal)
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Montclair, New Jersey
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Health Enhancement Trainer
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Oct 2014 - Aug 2015
• One on one companionship for adult with special needs • Provide physical movement, social and wellness programs • Promote effective, realistic and proven methods of enhancing one’s abilities • One on one companionship for adult with special needs • Provide physical movement, social and wellness programs • Promote effective, realistic and proven methods of enhancing one’s abilities
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Little Falls ShopRite
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Little Falls, New Jersey
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Cashier / Internet Shopper
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Nov 2008 - Sep 2014
• Provided customers with prompt, courteous service and assistance • Assisted other departments when needed and Trusted with handling the inflow and outflow of money • Provided customers with prompt, courteous service and assistance • Assisted other departments when needed and Trusted with handling the inflow and outflow of money
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Education
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2011 - 2016
William Paterson University of New Jersey
Bachelor's Degree, Interpersonal Communication -
William Paterson University of New Jersey
Interpersonal Communication
Community
