Experience

Geoffrey’s Diamonds & Goldsmith

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Sales Strategist & Operations Lead

  • Mar 2020 - Present

  I manage business operations and client interactions at luxury jewelry retail store. I oversee sales team from initial contact to sales closing, mentoring sales team in benefits selling and other sales techniques. I open and close store and balance sales numbers at end of day. I assist with merchandise display and in- store visual marketing. Among my achievements: ❖Mentored team and led by example to significantly increase revenue and gross profits in 2-year timeframe. ❖Increased employee morale through one-on-one mentoring and implementation of operational improvements based on employee feedback. Instilled “happy team-happy customers-happy sales” culture to increase profits. ❖Improved inventory control by implementing merchandise bins for storage prior to merchandise placement on sales floor. Procedure reduced losses and improved inventorying accuracy and efficiency. ❖Trained team on features vs. benefits sales technique to grow gross profit margins. Show less



Stafford Jewelers

• United States

• Sales Floor Manager

  • Sep 2019 - Mar 2020

  I was hired to increase sales and train the sales team. I managed display case operations to ensure that all merchandise was displayed as attractively and effectively as possible. I trained team on client interaction, sales closing, and post-presentation follow-ups. Key highlight: ❖Implemented a tablet system on the sales floor to encourage customers to write positive Yelp reviews immediately after the sale and before leaving the store. Consistently collected 50 positive Yelp reviews per month to enhance store’s online presence and reputation with sales prospects and boost in-store traffic. Show less



Diamonds Direct

• United States
• Retail Luxury Goods and Jewelry
• 300 - 400 Employee

• Diamond Expert

  • Jul 2018 - Sep 2019

  I was hired as a diamond expert to sell products and train new and current team members in the fine points of diamond sales. Past successes: ❖Sold $250K in merchandise in one day at a special sales event. ❖Earned certificates of expertise from the Diamond Council of America in diamonds and colored gemstones. I was hired as a diamond expert to sell products and train new and current team members in the fine points of diamond sales. Past successes: ❖Sold $250K in merchandise in one day at a special sales event. ❖Earned certificates of expertise from the Diamond Council of America in diamonds and colored gemstones.



Alson Jewelers

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Sales Supervisor

  • Nov 2017 - Jul 2018

  I performed sales functions and provided support to sales team members. Notably, I: ❖Consistently achieved monthly sales quotas ranging from $50K to $90K per month. I performed sales functions and provided support to sales team members. Notably, I: ❖Consistently achieved monthly sales quotas ranging from $50K to $90K per month.


James Free Jewelers
• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee
• Diamond Department Manager

  • Aug 2017 - Nov 2017


Geoffrey's Diamonds

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Store Manager

  • Apr 2014 - Jul 2017

  I rebuilt sales team through mentoring and introduction of new, higher profit merchandise lines to boost sales and grow revenues. I taught sales team the art of selling fine jewelry and personalizing the sales experience for each customer. I am proud to have: ❖Introduced and championed the Forevermark conflict-free diamond jewelry brand to become best- selling and most profitable product line, generating 25% profit margin compared with 10% for other jewelry lines. ❖Recognized as top salesperson in Forevermark line for 3 consecutive years. Show less



Ultra Diamonds

• Retail
• 1 - 100 Employee

• Store Manager

  • Feb 2006 - Apr 2014

  I managed the flagship store for this jewelry retail chain. My accomplishments include: ❖Created a new guideline for rules and regulations to resolve employee conflicts and disagreements and installed a streamlined processes and procedures that boosted earnings. ❖Managed and budgeted a series of in-store sales events to introduce new product lines to VIP clients, hosting these clients for special events to win highly profitable jewelry purchases. ❖Helped to grow gross store annual revenue from $3.2M to $4.5M during tenure as store manager. Show less


Movado Group, Inc
• United States
• Luxury Goods & Jewelry
• 700 & Above Employee
• Store Manager

  • Apr 2005 - Feb 2006

C.D. Peacock
• United States
• Medical Practices
• Store Manager

  • Jan 2004 - Apr 2005

James and Sons
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee
• Assistant Manager

  • Jun 2003 - Jan 2004