Experience

Michigan Credit Union League & Affiliates

• United States
• Financial Services
• 1 - 100 Employee

• Client Experience Specialist

  • Apr 2018 - Present

  Providing prompt customer service support with a professional, friendly, and patient attitude to HR Professionals on a performance management application through various contact points. I take the time to listen, diagnose, and resolve technical issues guiding end users through step-by-step solutions. I am also responsible for inputting and maintaining CRM data. Providing prompt customer service support with a professional, friendly, and patient attitude to HR Professionals on a performance management application through various contact points. I take the time to listen, diagnose, and resolve technical issues guiding end users through step-by-step solutions. I am also responsible for inputting and maintaining CRM data.



Comcast

• Wixom, Michigan, United States

• Warehouse Representative 3A

  • Nov 2012 - Apr 2018

  Audited Client Premise Equipment (CPE) to ensure quality per company guidelines Responsible for exporting SharePoint reports to identify missing equipment within the Region Reconciled Comcast Retail stores to verify equipment inventory management Fulfilled time-sensitive material orders for spoke warehouses and contractors with little to no errors Responsible for shipping, receiving, loading, and unloading trucks safely Proficient with Electronic inventory (EIS) and organization systems program Responsible for testing customer-premise equipment, modems, and routers per company standards while consistently meeting or exceeding daily production goals Performed monthly warehouse inventory, maintaining 99.96% accuracy Show less