User Experience Consultant

• Jun 2023 - Present

Trainer/Technician

• May 2022 - Present

- Part-time employee at the Univerisity of Alberta makerspace in the Engineering Learning and Technology Centre - Mentored and trained University of Alberta students and staff on a wide variety of rapid prototyping and shop equipment - Commisioned new pieces of equipment; performing safety assessments, developing beginner-friendly standard operation procedures, and creating training materials to train users - Answered technical inquiries, troubleshooted problems, and provided shop tours to current and potential users - Assisted with Garage administration including: outreach to other departments, event planning, preparation, and facilitation, and researching equipment replacement costs for a future external access model - Became proficient in the operation and troubleshooting of: CO2 laser cutters, fibre laser cutter, waterjet cutter, Dremel FDM printers, Prusa FDM printers, vinyl cutter, Laguna CNC wood router, and other rapid prototyping and shop equipment. Show less

BDes student in Industrial Design

• Sep 2019 - Apr 2023

Bachelor of Design in Industrial Design, graduated Spring 2023 GPA: 3.9. Coursework includes: industrial design, graphic design, sculpture, and social sciences. Award: The Anna Bychinsky Fine Arts Award in Art and Design Award: A Wendy Cassady Memorial Scholarship in Fine Arts Bachelor of Design in Industrial Design, graduated Spring 2023 GPA: 3.9. Coursework includes: industrial design, graphic design, sculpture, and social sciences. Award: The Anna Bychinsky Fine Arts Award in Art and Design Award: A Wendy Cassady Memorial Scholarship in Fine Arts

Event Logistics Coordinator

• Apr 2022 - Aug 2022

- Coordination and event planning for 3-week in-person professional development retreat at Queen's university - Coordinated and negotiated with external speakers, prepared travel, accommodation and catering arrangements - Proactively managed setup and operation of audiovisual equipment and livestreaming for multiple sessions each day - Trained and supervised two summer interns and coordinated with over 25 other staff onsite over a 3-week period. - Captured and summarized learnings and complied reccomendations and standard operation procedures for future events - Researched, prepared, and delivered live training sessions on relevant professional development topics Show less

Training Coordinator

• Apr 2021 - Aug 2021

- Training lead on design, development, and launch of training curriculum for a new Canada-wide intrapreneurship work experience program - Designed training materials including slide decks, handbooks, and infographics using Canva - Developed content, coordinated, and delivered live training sessions during a three week virtual training intensive for interns - Developed a comprehensive filing system and overhauled the Training team's shared files - Developed and documented standard operating procedures for training and admin processes Show less

Training Coordinator

• May 2020 - Jan 2021

- Tracked participation in professional development training for over 600 undergraduate interns participating in a student work placement program. - Independently resolved intern inquiries regarding training materials, participation rewards, and technical issues, resulting in over 90% satisfaction with the program among Fall 2020 interns. - Developed a comprehensive guide to common intern inquiries and standard template responses. - Researched and implemented changes to training tracking system resulting in over 35% reduction in staff hours spent tracking per intern participating. - Amalgamated participant feedback and examined industry best practices to suggest and implement the most relevant training topics and learning materials for program participants. - Researched, designed, and facilitated live training webinars. - Leveraged opportunities to communicate program value propositions while facilitating online intern screening webinars and phone interviews to confirm candidates' eligibility for the program. - Supported successful intern-employer matches by confirming student eligibility and maintaining application tracking systems. Show less

Office Manager

• May 2019 - Aug 2019

- Hired on a project basis to develop and implement administrative and HR processes. - Developed, documented, and implemented procedures for processing accounts payable, accounts receivable, payroll, expense claims, and vacation and time off requests. - Researched, tested, and implemented HR software. - Assisted in automation of administrative processes. - Assisted accountant with bookkeeping and preparing financial reports - Prepared, edited, formatted, and filed meeting minutes, letters, and other documents as needed - Covered co-working space reception as needed, which included manning phones, giving tours to prospective clients, delivering tenants’ mail, and troubleshooting technical needs for printer and conference rooms. Show less

Business Development Coordinator

• Sep 2017 - Apr 2019

- Executive calendar management - Scheduled meetings, prepared and distributed agendas, minutes, and other relevant documentation, prepared itineraries, and interfaced with high-profile stakeholders - Expense claim preparation and review - Contract preparation, tracking and filing - Organized and maintained a comprehensive online filing system through Box - Reception coverage as needed - Event coordination - Executive calendar management - Scheduled meetings, prepared and distributed agendas, minutes, and other relevant documentation, prepared itineraries, and interfaced with high-profile stakeholders - Expense claim preparation and review - Contract preparation, tracking and filing - Organized and maintained a comprehensive online filing system through Box - Reception coverage as needed - Event coordination

Residence Unit Inspector

• Mar 2017 - Sep 2017

- Inspected vacant and occupied U of A residences for cleanliness, pests, and maintenance concerns, and performed detailed documentation on condition of units - Pulled data reports in Housing Management Software and ResCentre to direct daily inspection activities and staffing needs, troubleshooted and reported software issues - Contributed to a positive student experience by working with students to overcome difficulties in adjusting to their new living environments - Developed and documented standard operating procedures for inspection processes - Served as Acting Residence Inspection Lead in the Inspection Lead’s absence - Identified maintenance and pest control issues and submitted work orders for such Show less

Project Coordinator

• Jul 2016 - Feb 2017

- Proactively anticipated needs, and exercised quick decision-making to adapt to changing priorities in two growing businesses - Daily bookkeeping, data entry, and assisted the accountant in producing financial reports for seven company branches using Quickbooks software - Proactively managed, stocked and maintained office area and equipment - Responded to urgent needs for information while ensuring confidentiality of sensitive information - Managed emails and appointments, coordinated meetings and performed the role of personal assistant to company President - Coordinated trades, Project Manager, and President on construction projects Show less

Community Manager

• Jul 2016 - Feb 2017

- Issued and processed invoices - Fostered a positive relationship with clients by promptly handling questions and concerns - Proactively managed, stocked and maintained office area and equipment - Developed processes to manage memberships, desk and office rentals, and event bookings - Fostered business growth by showcasing the space, responding promptly to inquiries, and establishing a friendly and welcoming atmosphere - Planned events for members and cultivated a social and collaborative work environment Show less

Wildfire Operations Support

• Apr 2015 - Aug 2015

- Served an administrative support role - Accurately completed data entry in FIRES software - Coordinated office phone calls, documented and appropriately directed calls from the 310-FIRE line - Became proficient in the use of Fireweb and Outlook - Completed a variety of administrative tasks including periodic updates to website, filing, and ordering meals for staff - Contributed to efficient running of daily operations - Served an administrative support role - Accurately completed data entry in FIRES software - Coordinated office phone calls, documented and appropriately directed calls from the 310-FIRE line - Became proficient in the use of Fireweb and Outlook - Completed a variety of administrative tasks including periodic updates to website, filing, and ordering meals for staff - Contributed to efficient running of daily operations