Software Engineering Manager

• Nov 2022 - Present

Software Engineering Manager

• Feb 2017 - Nov 2022

Quality Assurance Manager

• Sep 2015 - Feb 2017

Manager of Business Analysis and Quality Assurance

• Feb 2014 - Sep 2015

• Manage a team of Business Analysts and both onshore and off-shore QA resources for the Software as a Service (SAAS) team. • Responsible for executing and reporting on the technology strategy as defined by the Product Owner and Business Line CEO’s for 2 primary products: - eCustody: Advisor Workstation gives Advisors the tools they need to manage virtually every aspect of their practice from a single intuitive platform - Strategy Advisor: Strategy Advisor is an online portfolio management tool for Sterne Agee Fixed Income Strategists, Sales Reps and Clients that allows them to Understand Performance, Analyze Existing Structure and Anticipate Future Risk • Work within agile development by focusing on delivering quality software on a continuous basis • Meet regularly with Product Owner and Business Line CEO’s in order to manage priority, scope, expectations for team • Manage Level 2 Support and work with analyst to ensure issue resolution in a future sprint cycle • Responsible for developing and driving quality assurance standards for Sterne Agee • Develop and maintain procedures (in collaboration with Development teams) for deploying releases to QA environments in a timely and efficient manner. Identify testing deficiencies and define/establish systems and procedures to address them Show less

Vice President - Mobile Banking Business Partner

• Dec 2012 - Feb 2014

As a TeSS Business Partner, I act as the centralized point of contact for Line of Business and/or support unit’s technology needs. Responsible for fully understanding strategic goals and becoming the subject matter expert on the LOB’s products, services, initiatives, etc. Provide structure around each project, working to ensure deliverables are met and bringing all interested and pertinent parties to the table. • Create and maintain an overall Mobility master release schedule - Including all mobility projects/releases for all devices - Including visibility on break-fix releases and projects alike• Manage a team to ensure the successful deployment of all mobile application releases• Work with work-stream leads to maintain an overall mobility-wide view on timelines, resources, and staffing that will take into account all projects • Work with development teams to help identify, document, and report on both development (build)and testing metrics for mobility projects as needed• Work with TQS to set-up or refine testing structure for ALM and Jira to ensure full visibility and reporting on testing and entrance/exit criteria for the Mobility release• Work with the line of business partners to ensure we have the right focus on issues/needs• Help ensure all mobility releases and day-2 items have a “home” in one of the work-streams within the group reporting structure or the road-map Show less

Vice President - Lead IT Project Manger

• Dec 2009 - Dec 2012

• Alnova Deposits R1 &R2, Lead IT Project Manager (January 2012 – December 2012)o Team member of a $400MM project to implement a real-time banking system throughout the BBVA Compass footprinto Responsible for the management and execution of the Deployment Plano Business Partner for the following areas: Transaction Services, Card & Payments, Deposits Reporting, Deployment, Pre-Deployment Production Testing, and Post Deployment Technical Support• Customer Relationship Management (CRM), Business Analyst (December 2009 – December 2011)o CRM project team member to implement the BBVA CRM application in USAo Conduct Sr. Management and Line of Business Partner meetings to determine the overall strategy and business needso Develop business requirements and functional design documents for all releases of the application.o Lead user acceptance, functional testing, and issue resolution• CRM Maintenance Release, Project Manager (February 2011 - April 2011)o Manage the design and implementation of the post Release 1 maintenance enhancements.o Responsible for meeting project deliverables, timeline, and maintaining budget• Enhanced Reporting/ CRM Dashboard, Project Manager (December 2010 – April 2011)o Manage the design and implementation of a MicroStrategy Reporting tool for CRMo Responsible for meeting project deliverables, timeline, and maintaining budget Show less

Consumer Banking Officer - Project Manager/ Business Analyst

• Apr 2007 - Dec 2009

• All-in-One (AIO) Referral System, Project Manager o This system delivers, tracks, and reports referrals for all lines of business at Regions Bank. o Conduct Sr. Management and Line of Business Partner meetings to determine the overall strategy and business needs of the AIO System o Design system functionality and reporting o Develop business requirements o Test and communicate new releases o Develop and implement the training plan and system manual for all associates. • Consumer Banking Incentive Plan Administration, Analyst o Conducted branch manager training sessions throughout our footprint o Designed and created a training guide for Consumer Sales Managers to train branch teams on the 2008 Plan o Forecast 2010 projected payouts and align with bank initiatives o Developed business requirements for a .NET tool for associates to submit incentive corrections. • TeleBanking Incentive Plan Administration o Develop Business Requirements for enhancements to CCITS (TeleBanking Reports Application) o Analyze business processes and suggest areas of improvement • Consumer Banking Gallup Incentive for Regions’ branches Administration o Design incentive program o Develop budgets and forecasts for incentive structure o Analyze and report the Gallup Scores for all branches o Design and create job aids and manuals Show less

Marketing Coordinator

• 2005 - 2007

• Developed a marketing program to raise EWTN awareness in local communities. • Directed and coordinated annual radio conference. Created the concept and collaborated in transitioning manual registration to online registration for the conference. • Managed yearly advertising costs while maintaining the marketing database. • Provided marketing support for the television, radio, and grassroots divisions in global markets. • Initiated the development of electronic files for sales folders and radio kits that can be accessed through company website or email. • Created promotional materials and slogans for events and trade shows. • Wrote mass mailing letters for all EWTN and EWTN Español cable launches. Show less