Experience

Hoyu America, Co.
• Manufacturing
• 1 - 100 Employee
• Customer & Product Support Lead

  • Jan 2022 - Present
• R&D Coordinator & Customer Service Specialist

  • Oct 2018 - 2021

  Job Summary - Manage customer care cases across various mediums (Zendesk, email, phone) -Coordinate knowledge amongst different departments to utilize feedback for improvements in existing products, new products and internal operations/services. -Create new manuals, flows, and training materials to ensure quality and improve workflow. -Support product development through lab organization, marketing activities, and regulatory product registration for the entire department, with other departments and third parties as needed. Summary of Essential Functions Customer Care - Create product manuals and manage content updates to support effective and efficient education of outsourced agents as well as other internal users. - Provide training, QC, and support management of outsourced agents to ensure service qualities are upheld, and continuous improvements are made. - Create and assist with formalizing new processes, flows, and template responses for improved work flow & consistency for both outsourced agents and internal departments. - Ensure quality in collection of customer feedback and inquiries to help with producing effective reports. - Ensure speedy and effective escalation of product liability claims and support in risk management. Coordinator - Maintain organized laboratory environment and manage equipment inventory. - Assist regulatory functions in managing product registration and other administrative work. - Assist in implementation of various marketing activities for the Bigen brand. - Assist formulators with Model testing and Hair Coloring. - Provide support in other administrative, special projects (such as assisting to create/program an internal data base for product spec information), and coordinating support for various R&D activities. Show less


El Monte City School District
• Education Administration Programs
• 300 - 400 Employee
• Substitute Teacher

  • Feb 2017 - Oct 2017


Japan Exchange and Teaching Program(me) (JET)

• International Affairs
• 700 & Above Employee

• Assistant English Teacher

  • Aug 2013 - Jul 2017

  Experience in teaching English to grade levels 1st-9th and creative lesson planning for elementary level students. Experience in teaching English to grade levels 1st-9th and creative lesson planning for elementary level students.


Garrett & Tully, APC
• Law Practice
• 1 - 100 Employee
• File Clerk & Data Entry

  • 2010 - Dec 2011