Experience

Arcade

• United States
• Desktop Computing Software Products
• 1 - 100 Employee

• Strategic Customer Success Director

  • Jun 2023 - Present

  Tucson, Arizona, United States My role is vital in ensuring the long-term success and satisfaction of strategic enterprise clients. I am responsible for developing and maintaining strong relationships with customers, understanding their business objectives, and aligning them with the Arcade's products and services.

• Implementation and Customer Success Manager

  • Sep 2022 - Jun 2023

  Tucson, Arizona, United States Working through implementation for every new customer while helping teams make building pipeline fun and rewarding by enabling reps to realize their fullest potential through Gamification, Performance Engagement, and Incentivized Rewards - while making every workday competitive, engaging and social.

• Customer Success Manager

  • Jul 2022 - Sep 2022

  Tucson, Arizona, United States On a mission to make 1 million employees happy across the globe. By simply, making work fun! Partnering with our current and new customers to ensure a fun and successful lifecycle at Arcade! Lets do this!

• Strategic Growth Manager

  • Jul 2021 - Jul 2022

  Tucson, Arizona, United States Arcade helps you build teams that are highly productive and engaged. Every day managers rely on Arcade to boost the motivation, performance, and retention of their workforce. Through streamlined communication, employee recognition, and gamified incentives, Arcade strategically focuses employees towards actions and behaviors that move the needle for their organization.



Mobivity

• United States
• Software Development
• 1 - 100 Employee

• Enterprise Customer Success Manager

  • Nov 2020 - Jul 2021

  Develops Healthy Customer Relationships with Enterprise Clients, Hosted Customer Trainings, Provided Needs Analysis for Each Customer. Onboarded all New Clients. Crafted and Sent all Customer Marketing Text Messages to millions of subscribers. Acted as a between Product and Customers

• Sales Account Executive

  • Nov 2019 - Nov 2020

  Mobivity is a leading provider of personalized customer engagement solutions that drives customer frequency and spend. Specifically, we provide a platform to connect restaurants, retailers, personal care brands, and their partners with customers to increase retention, visits, and spend. Mobivity gathers data to analyze customer habits to deliver data-driven marketing with messaging applications and rewards to ultimately motivate customers and employees. Focusing on Belly- Increasing… Show more Mobivity is a leading provider of personalized customer engagement solutions that drives customer frequency and spend. Specifically, we provide a platform to connect restaurants, retailers, personal care brands, and their partners with customers to increase retention, visits, and spend. Mobivity gathers data to analyze customer habits to deliver data-driven marketing with messaging applications and rewards to ultimately motivate customers and employees. Focusing on Belly- Increasing Customer Visits with the Leading Digital Loyalty Program. Loyal consumers buy 90% more often, spend 60% more per transaction, and are five times more likely to return to your business. Belly allows you to keep every customer, run marketing automatically, and increase revenue growth through a proven digital loyalty application.



BGB PAINTING

• Remote Sales and Operations Manager

  • Feb 2019 - Nov 2019

  Remote Created, implemented, and manage CRM system. Enhance productivity. Increase sales and overall productivity of team by simplifying and generating processes and sales automation tools. Generate all Email and cold call Prospecting. Contract Management with customers and team members. Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment. Create monthly content for marketing, outreach and pipeline contacts. Own the end-to-end process of tracking the sales… Show more Created, implemented, and manage CRM system. Enhance productivity. Increase sales and overall productivity of team by simplifying and generating processes and sales automation tools. Generate all Email and cold call Prospecting. Contract Management with customers and team members. Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment. Create monthly content for marketing, outreach and pipeline contacts. Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management. Maintain weekly check-ins with whole team to determine how sales opportunities are tracking against plan and identify any problems for internal review and problem solving Show less



Shelvspace

• United States
• Manufacturing
• 1 - 100 Employee

• Sales Development Manager

  • May 2018 - Jan 2019

  Scottsdale, Arizona Shelvspace is a leading provider of retail shelf management solutions. We make it fast and easy for sales teams to win at the shelf. Our Retail Shelf Management platform allows you to unify your store-level data in one place, with desktop and mobile access, making it easy for field reps and managers to track and manage gaps/opportunities happening at the shelf.



MOGEL

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Client Solutions Manager

  • Jan 2018 - Apr 2018

  Scottsdale, Arizona As a global leader in Recruitment Process Outsourcing (RPO), Mogel provides full-service business talent solutions. We help companies around the world find, hire, and train people who share their sense of purpose for the work they do. From revising hiring practices to building hiring systems to setting up talent databases to analyzing results, we handle it all so that businesses can focus on doing business. And we seek and explore opportunities from the candidate’s perspective as well… Show more As a global leader in Recruitment Process Outsourcing (RPO), Mogel provides full-service business talent solutions. We help companies around the world find, hire, and train people who share their sense of purpose for the work they do. From revising hiring practices to building hiring systems to setting up talent databases to analyzing results, we handle it all so that businesses can focus on doing business. And we seek and explore opportunities from the candidate’s perspective as well, helping them find careers in which they can excel.

• Client Solutions Specialist

  • Aug 2017 - Jan 2018

  Scottsdale, Arizona As a global leader in Recruitment Process Outsourcing (RPO), Mogel provides full-service business talent solutions. We help companies around the world find, hire, and train people who share their sense of purpose for the work they do. From revising hiring practices to building hiring systems to setting up talent databases to analyzing results, we handle it all so that businesses can focus on doing business. And we seek and explore opportunities from the candidate’s perspective as well… Show more As a global leader in Recruitment Process Outsourcing (RPO), Mogel provides full-service business talent solutions. We help companies around the world find, hire, and train people who share their sense of purpose for the work they do. From revising hiring practices to building hiring systems to setting up talent databases to analyzing results, we handle it all so that businesses can focus on doing business. And we seek and explore opportunities from the candidate’s perspective as well, helping them find careers in which they can excel.



Kniffin

• Early Childhood Expert and Family Advisor

  • Apr 2014 - Aug 2017

  Scottsdale, Arizona I create a stimulating, nurturing, and safe environment. Creatively plan and lead educational activities. Manage and organize an active calendar of appointments and events. Direct weekly meetings. Handle all transportation. Follow regulations and safety procedures. Discipline, when necessary. Enforce good social manners. Handle other various daily tasks.



Carsten Institute of Cosmetology

• Admissions Advisor

  • Apr 2013 - Feb 2014

  Tempe, Arizona Organized campus tours. Facilitated orientations and registrations. Mentored students through admissions process. Promoted benefits of the institution. Created and executed new marketing strategies. Conducted on and off campus promotions. Ensured each lead was contacted within minutes. Prepared mass mailings. Tracked application processes. Input all data into system. Created and managed all social media accounts. Assisted with job placement post graduation. Pushed skin and hair product sales.



Fossil Group, Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jan 2013 - Apr 2013

  Chandler, Arizona Answered customers' questions and addressed problems and complaints in person and via phone.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Consulted with customers on the latest styles and trends.Kept the showroom clean and maintained neat, orderly product displays.Completed floor replenishment to guarantee size availability and promote customer… Show more Answered customers' questions and addressed problems and complaints in person and via phone.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Consulted with customers on the latest styles and trends.Kept the showroom clean and maintained neat, orderly product displays.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Communicated information to customers about product quality, value and style.Built and maintained effective relationships with peers and upper management.Marked clearance products with updated price tags. Show less



LA Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Operations Manager

  • Aug 2008 - Nov 2012

  Tacoma, Washington Oversee production and ensure business ran efficiently. Handled facility, billing, and member issues. Maintained supply orders and budgets. Met weekly sales goals. Ensured that our members received outstanding service. Responsible to hire, train and supervise all staff to create a clean and welcoming environment. Handled all facility, billing and member issues. Responsible for supply orders, payroll budgets, and staff schedules. Successfully staffed and opened brand new gym with two weeks… Show more Oversee production and ensure business ran efficiently. Handled facility, billing, and member issues. Maintained supply orders and budgets. Met weekly sales goals. Ensured that our members received outstanding service. Responsible to hire, train and supervise all staff to create a clean and welcoming environment. Handled all facility, billing and member issues. Responsible for supply orders, payroll budgets, and staff schedules. Successfully staffed and opened brand new gym with two weeks notice. Show less