Realtor

• Nov 2020 - Present

Manager Quality Assurance/Branch Manager/Associate Broker

• Jul 2004 - Present

Review real estate contract documents with new purchasers. Manage direct customer contact to resolve escalated issues as well as assist new owners in understanding how best to use their new ownership. Train new associates on the details of contract documents, as well as train the sales staff on new facets of the program. Acting Branch Manager/Associate Broker and perform duties of Broker when required. Analyze sales statistics to meet and exceed sales goals. Complete regular reporting using Microsoft Office. Manage, update, and enforce the site's sales Standard Operating Procedures.

Marketing Manager

• Jan 2004 - Jul 2004

Identified new business development opportunities to market and sell services. Developed proposals for potential business partners. Managed the acquisition of initial insurance contracts. Completed weekly activity reports. Redesigned marketing kit to include new product information. Managed all aspects of trade show participation. Played a key role in the development and design of marketing materials. Maximized customer retention through revitalized face-to-face marketing efforts. Identified new business development opportunities to market and sell services. Developed proposals for potential business partners. Managed the acquisition of initial insurance contracts. Completed weekly activity reports. Redesigned marketing kit to include new product information. Managed all aspects of trade show participation. Played a key role in the development and design of marketing materials. Maximized customer retention through revitalized face-to-face marketing efforts.

Marketing Director

• Jun 2003 - Jan 2004

Developed and produced new marketing collateral. Maximized customer retention through revitalized marketing efforts. Completed weekly activity reports. Identified new business development opportunities to market and sell services. Developed a trackable customer database. Developed and produced new marketing collateral. Maximized customer retention through revitalized marketing efforts. Completed weekly activity reports. Identified new business development opportunities to market and sell services. Developed a trackable customer database.

Business Development Manager/Key Account Manager

• Apr 2001 - Jun 2003

Identified new opportunities to market and sell programs and services. Managed all aspects of new contract implementation from proposal stage to completed execution. Developed supporting private-branded marketing materials. Created and delivered custom-developed, client specific, sales training presentations. Maintained account status and contact information daily. Handled reporting functions for accounts including daily and monthly reports. Played a key role in the development and management of corporate CRM strategy. Served as corporate representative at industry trade shows and events. Increased customer retention levels through timely problem resolution. Collaborated on the development of proposals in tandem with Regional Directors.

Business Development Manager

• Jun 1998 - Apr 2001

Was with Crown Travel Group as Project Coordinator when it merged with Vacation.com. Directed the complete redesign and maintenance of corporate website including layout and content. Served as webmaster of the company website, which ensured proper functionality of the website and increased presence on the web. Supervised the addition of a password-protected section of the website, which was utilized as a communications tool that reached member travel agencies. Developed marketing collateral and corporate newsletter. Trained large groups of travel agents in the use of company provided, proprietary marketing programs and technology. Instructed member travel agencies on promotions and strategies to increase preferred supplier business, leveraging Vacation.com sales tools and services. Acted as corporate representative and trainer at industry trade shows and annual convention. Developed and managed regional events successfully. Controlled and distributed co-op funds to member travel agencies. Formulated daily and weekly activity reports.

Marketing Manager

• Jan 1997 - Jun 1998

Managed successful client relationships to generate revenue from sponsorship packages. Directed the creation, design, and implementation of a new marketing piece that generated additional sponsorship income. Coordinated and managed media buys and press releases through local advertising agency. Developed contests and media events. Secured entertainment for various events. Prepared and submitted grant applications. Played an integral role in the implementation of the marketing plan, which resulted in optimized sales levels. Managed the design and production of print and collateral materials. Designed and maintained corporate website including website content.

Account Coordinator

• Jan 1996 - Jan 1997

Managed all aspects of advertising/PR for high-tech agency accounts. Handled art production activities. Participated in client billing. Introduced a new, more efficient filing system for completed jobs and samples. Organized client trade show involvement. Edited and proofread copy for advertisements, newsletters, web sites, press releases, spec sheets, and collateral material. Managed all aspects of press release distribution. Managed all aspects of advertising/PR for high-tech agency accounts. Handled art production activities. Participated in client billing. Introduced a new, more efficient filing system for completed jobs and samples. Organized client trade show involvement. Edited and proofread copy for advertisements, newsletters, web sites, press releases, spec sheets, and collateral material. Managed all aspects of press release distribution.

Outdoor Vending

• 1989 - 1993

I was a Casual Temporary Cast Member in the College Program working in the Outdoor Vending Department during the Summers and holidays. I held a leadership role within the College Program as a Resident Coordinator. I was also given a training role within my department starting my second year. In addition, I took on an internship at Walt Disney Records. I was a Casual Temporary Cast Member in the College Program working in the Outdoor Vending Department during the Summers and holidays. I held a leadership role within the College Program as a Resident Coordinator. I was also given a training role within my department starting my second year. In addition, I took on an internship at Walt Disney Records.