Experience

Mansfield Building Society

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Governance Executive and Secretary

  • Sep 2020 - Present

  Responsibilities include Governance, Company Secretary, Compliance, Financial Crime, Data Ptotection, Human Resources, Health & Safety and Facilities.

• Risk & Compliance Executive

  • Dec 2012 - Aug 2020



Assurant

• United States
• Insurance
• 700 & Above Employee

• Head of Internal Audit

  • Oct 2010 - Jan 2013

  Provide independent and objective assurance to Board, Directors and managers on the effectiveness of the risk management processes, the management of key risks across the business and on compliance with key regulation and standards. Implemented a new Audit Methodology, along with supporting processes and procedures. Established a formal Actions Tracking process. Developed reports and MI for the Risk & Compliance Steering Group and Board. Participate as a member of the Risk & Compliance Steering Group to ensure the appropriate awareness and management of Audit findings and agreed actions at a senior level. Contributed to the implementation of a new Risk Management System. Develop and manage the flexible Audit Plan. Manage, coach, motivate and develop the Audit Team to ensure quality of work. Show less



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Compliance Manager, Product & Policy

  • Mar 2009 - Oct 2010

  Minimised possibility of costly regulatory penalties, ensured customer fairness, and preserved the reputation of the Society by overseeing all aspects of compliance, including financial promotions, policy changes, Treating Customer Fairly (TCF) and operational risk incidents.Established and developed a new Compliance Product & Policy team for Regional Brands (RBs), i.e. Derbyshire, Cheshire and Dunfermline, following the merger with the Nationwide, effectively managing team through uncertainty and change and aiding consistency of approach. Reviewed the activities of the Retail Quality Assurance team ensuring regulatory compliance and correct advice given to customers whilst adhering to agreed timescales. Implemented a consistent financial promotions sign-off process across RBs to avert regulatory breaches and maintain standards of excellence in customer communications.Created and presented monthly reports/MI for the RBs Compliance Committee, including developing Key Risk Indicators as a tool to support the effective management of the business.Participated as a key member of the Compliance Committee to ensure the effective management of regulatory risk.Contributed to the management of TCF as a member of the RB TCF Committee and via input to the Customer Experience Programme, analysing data and providing feedback.Displayed a commitment to ongoing professional development completing CeMAP Module 1 (6th July 2010), obtaining a Merit pass in Paper 1 and a Distinction in Paper 2. Show less

• Senior Manager, Compliance Assurance

  • Jun 2008 - Feb 2009

  Managed the Mortgage Regulation, Compliance and Derbyshire IFS Risk teams through a period of uncertainty and change, motivating team members to maintain high levels of productivity. Commenced development of revised approach to risk/compliance/governance.Provided input into proposed structural changes impacting both Compliance and RetailAssisted with due diligence work in the period pre-merger with the Nationwide.Participated in Work Stream Board meetings/clearance of Action Plans post-merger with the Nationwide. Show less



The Derbyshire Building Society

• Financial Services
• 1 - 100 Employee

• Head of Risk Assurance

  • Mar 2007 - May 2008

  Provided independent and objective assurance to Board, Executives and managers on the effectiveness of the risk management processes, the management of key risks across the Group and on compliance with key regulation.Promoted effective risk-based risk assurance methodology. Managed the flexible Risk Assurance Plan for 2007.Developed initial flexible Risk Assurance Plan for 2008.Effectively managed team through a year of uncertainty and reduced resources Monitored quality of work delivered/service provided/process/methods used via file reviews, 1-1s, benchmarking exercises, peer group comparisons, process reviews etc.Provided focused/timely MI/reports to Executive Committee/Risk & Audit Committees/Senior Managers. Show less

• Operational Risk Manager

  • Apr 2004 - Feb 2007

  Established the Society's first Operational Risk Department, developing and managing the Society's approach to Operational Risk, Fraud, Business Continuity, Outsourcing and the Apportionment & Oversight process.Developed and introduced the Group Risk Management Policy, including defined risk appetite, scoring matrix and common risk language.Facilitated business area risk assessments and assessment of Key Corporate Risks. Developed and introduced the Group Fraud Prevention policy.Utilised CIFAS/Hunter systems in respect of mortgage fraud, achieving excellent results from all external audits.Introduced use of CIFAS database in respect of staff fraud.Maintained BCP for all business areas.Maintained Outsourcing Protocol/central register of Outsourcing arrangements. Updated, coordinated and reported on Apportionment and Oversight process.Provided periodic reports/MI to the Executive/Risk Committee/Board. Show less

• Internal Audit Manager

  • Dec 1999 - Mar 2004

  Managed the Internal Audit team in order to ensure a quality audit provision and compliance with statutory, industry and Society rules and requirements. Developed and maintained an 'audit universe', incorporating business risk information. Produced a rolling 3-year audit plan on an annual basis.Established and managed a 'co-sourcing' arrangement with an external provider. Delivered/presented reports to the Audit Committee.



Derbyshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Principal Auditor

  • Mar 1989 - Dec 1999

  Lead and managed teams in the review of a wide variety of Council services and large non-DCC audits including the Peak District National Park, Derbyshire Constabulary and Mackworth College

• Accountancy Officer

  • Jan 1987 - Feb 1989

• Internal Auditor

  • Jan 1986 - Dec 1986

• Superannuation Officer

  • Jan 1983 - Dec 1985

• Part III Assistance Clerical Officer

  • Dec 1981 - Dec 1982