Experience

Fellowes Brands

• United States
• Manufacturing
• 700 & Above Employee

• Customer Service Helpdesk Operator

  • Oct 2015 - Present

  Respond to incoming enquiries from customer contacts and consumers. Provide a suitable response regarding order status, delivery dates. delivery and invoice discrepancies, pricing queries and arranging product returns/credits. Coordinate with the day to day running of EDI orders with Fellowes electronic trading customers. Be the named Fellowes Customer Service contact for a nominated group of key customers. Respond to customers individual account needs in a timely, accurate and efficient manner. Become a Trusted Advisor, maintain and enhance Fellowes' reputation for world class customer service. Show less



Timloc Building Products

• United Kingdom
• Wholesale Building Materials
• 1 - 100 Employee

• Customer Service Supervisor

  • Jan 1997 - Jul 2015

  •Supervising the efficient running of a busy customer service team •Upholding a next day delivery service promise •Achieving daily sales targets •Monitoring/solving customer complaints •Maintaining selling price information for account customers •Compiling sales figures, rebate information •Providing support to external area sales management team •Communicating with production and despatch team •Supervising the efficient running of a busy customer service team •Upholding a next day delivery service promise •Achieving daily sales targets •Monitoring/solving customer complaints •Maintaining selling price information for account customers •Compiling sales figures, rebate information •Providing support to external area sales management team •Communicating with production and despatch team