Executive Assistant/Assistant Board Secretary

• Jan 2022 - Present

Provide administrative and management support to the CEO of the cooperative as well as the board of directors.

Payroll Specialist

• Sep 2018 - Jan 2022

Part Time Dispatcher

• Sep 2017 - Sep 2018

Dispatch crews to restore power during emergency outagesAnswer incoming calls and answer all questions within my realm of expertiseMonitor security cameras for suspicious activityPerform as-needed administrative tasks to support the engineering, operations, and other departments

National Sales Account Coordinator

• Mar 2016 - Sep 2018

Provide inside support to three national account executives helping them to manage their healthcare, military, and other national account business. Report creation and generation, issue resolution, price quotes, product research, act as liaison between account execs and other internal departments.

Customer Solutions Coordinator

• Oct 2012 - Mar 2016

• Manage the one-year new customer on-boarding process• Manage the SOS (Save Our Sales) process, communicating will all appropriate parties to assure resolution for the customer in a timely manner• Manage user status, roles, and reporting structure in Quoin and Salesforce• Prepare purchasing and accounts receivable reports for customer business reviews (ProVisions)• Manage TM business reviews and prepare DSM business reviews on a quarterly basis for management• Prepare TM Productivity Review quarterly for regional, area, and local executive staff• Prepare Post-TM Productivity Review reports quarterly for regional, area, and local executive staff• Field all Salesforce questions for division associates• Process all sample and donation requests• Prepare SOS, CBR, Lost Customer, Product Inventory reports for executive staff to review as needed• Act as back-up to Senior Pricing Analyst on pricing exceptions in her absence• Act as back-up to the Product Sales Support Analyst in her absence• Manage special pricing deals on certain promotions (Monogram dispensers, flyer deals that require order monitoring for purchase of appropriate companion items)• Food Innovation (SCOOP) success story broadcasting to the sales force• Conduct training with new division hires to educate them on the New Customer On-boarding process, the SOS process, samples, and donationsSet up new hires in Salesforce Show less

Customer Service Representative

• Sep 2008 - Oct 2012

• Process all sample and donation requests• Field incoming phone calls and provide appropriate assistances to customers and territory managers• Diffuse volatile situations with upset customers when possible• Notify customers of potential late deliveries and provide approximated new delivery window• Manage health care business; monitor orders for out-of-stock products, notify customers, and provide suitable substitutes• Add to the locked order guides when necessary to provide appropriate substitute items to those customers• Provide daily out-of-stock report to the Morrison account manager, detailing if any product was substituted and what sub was used• Cover territory manager routes during leaves of absence, providing price quotes, placing orders, and resolving any issues that may arise.• Back up departmental management during their absence, managing the staff of seven or eight members Show less

Office Manager

• Sep 1998 - Nov 2006

• Price quotes • Appointment scheduling • Accounts Payable • Accounts Receivable • Bank Account Reconciliation • Daily till reconciliation • Daily bank deposits • Provide documentation of all Missouri state vehicle inspections performed to Missouri State Highway Patrol • Prepare monthly, quarterly, and annual tax returns • Payroll Preparation • Manage Service Department staff of 5 during owner’s absence • Price quotes • Appointment scheduling • Accounts Payable • Accounts Receivable • Bank Account Reconciliation • Daily till reconciliation • Daily bank deposits • Provide documentation of all Missouri state vehicle inspections performed to Missouri State Highway Patrol • Prepare monthly, quarterly, and annual tax returns • Payroll Preparation • Manage Service Department staff of 5 during owner’s absence